Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,789 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 81% |
 Neutral | 9% | 10% |
 Negative | 9% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 62,291
Diana
Site Experience FeedbackSep 2, 2026
The photo was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackSep 2, 2026
I found the shopping sight easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann Marie
Site Experience FeedbackSep 2, 2026
I love your products! The website is very easy to navigate. Just wonderful đ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kc2419
Site Experience FeedbackSep 2, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MSP
Site Experience FeedbackSep 2, 2026
Not much to say. Standard ecommmerce site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Prices could be cheaper. What happened to free with purchase items? I couldn't redeem my points!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cliniquelover
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Jennyfur
Site Experience FeedbackSep 2, 2026
Very good. Easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackSep 2, 2026
The only problem I had was finding their jumbo size sale. I never did find it! Everything else was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SherBear
Site Experience FeedbackSep 2, 2026
Really liked the category lists that helped me to find the products I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mollygirl
Site Experience FeedbackSep 2, 2026
I thought I was purchasing it from Macyâs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Post-Delivery FeedbackSep 2, 2026
It was easy to order and I received everything I ordered on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lolita
Site Experience FeedbackSep 2, 2026
I have wanted the black honey lipstick! Its a beautiful fall color! Clinique has THE best mascara!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackSep 2, 2026
Fine
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Teri
Site Experience FeedbackSep 2, 2026
Selection of products is less than I expected. I couldnât view the Nude color lip balm on a model - only the other colors.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bw
Post-Delivery FeedbackSep 2, 2026
After I made a major purchase of jumbo bottles of my regimen, a summer special was posted that could have gotten me much more for my money. Also did not accept my preferred form of payment.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
k8
Site Experience FeedbackSep 2, 2026
I find the rewards program hard to navigate and the disappearance of points without even a "use them before they expire" makes them feel like a gimick more than a true loyalty reward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dina
Site Experience FeedbackSep 2, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
It was easy to use and feel confident on my choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beanie
Site Experience FeedbackSep 2, 2026
Easy to shop. Love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chili
Site Experience FeedbackSep 2, 2026
I was surprised that much of the inventory was out of stock. I had to get the items from Macys. I only bought the lipliner here because Macy's did not have the shade I wanted
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Mum
Site Experience FeedbackSep 2, 2026
Website has been great. Can buy product at one third of your price at other seller, but canât be sure it isnât counterfeit. My daughter has cancer. I am extremely low income. I want to make her âHappyâ with HappyâŠ.her most favorite in the world. I just wish itvwascverybtedious cheaper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chrissy
Site Experience FeedbackSep 2, 2026
Clinique makes ordering easy and I love their products. Have used them for years.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
M37
Site Experience FeedbackSep 2, 2026
I like your neck cream plus face long ago n light red pink last lipstick in blue tube I got 1 y ago 2 items fir lip balm n lip color in pop lip color last long soft plus face soap
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani Mendizzle
Post-Delivery FeedbackSep 2, 2026
Been using lotion for years. Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Idjits67
Site Experience FeedbackSep 2, 2026
Was able to find exactly what I wanted. Got offers I didnât know about. Pleasant experience overall.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Shar75
Site Experience FeedbackSep 2, 2026
Quick and easy to use site! Would like to see free shipping when ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackSep 2, 2026
It was ok. I only use so I don't have to travel to purchase product.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ann
Site Experience FeedbackSep 2, 2026
I found everything that I needed. I really like Clinique makeup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cen
Site Experience FeedbackSep 2, 2026
I like the product and the only issue I had was with the nail polish. I could find the item under any listing, the only way I found it was typing it in at the search bar.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crazy for Clinique
Site Experience FeedbackSep 2, 2026
I was surprised that I got the complementary mascara. I wasnât aware of the point system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WILMA
Site Experience FeedbackSep 2, 2026
Good expierence and great product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deb
Post-Delivery FeedbackSep 2, 2026
I have been a Clinique girl for more 35 years, a true a tried company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Licha
Site Experience FeedbackSep 2, 2026
Love Clinique have no problem ordering. Products received very quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I was able to find exactly what I was looking for in a reasonable amount of time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Southern Jen
Site Experience FeedbackSep 2, 2026
The details about my interaction with the website today is fairly simple. I logged on I placed my order. I had no issues or problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JULLES
Site Experience FeedbackSep 2, 2026
I've used Clinique for years and love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dolly
Site Experience FeedbackSep 2, 2026
I was disappointed that Laser Focus eye cream was being discontinued, and the Anti-gravity version was discontinued. I hope I am happy with what I was forced to order in the purple eye cream container.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Shelby
Post-Delivery FeedbackSep 2, 2026
Quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jer
Site Experience FeedbackSep 2, 2026
At one point my shopping cart emptied and I had to reorder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I thought I had an account, but possible passwords didn't work, so I tried to Open an account but got a message to "check my credentials"? So why not tell me whether I already have an account or not? I used PayPal, maybe I did last time.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
C. Castro
Site Experience FeedbackSep 2, 2026
Good interaction, only complaint is that the discontinued products donât have a date for when they will be unavailable.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lisie
Site Experience FeedbackSep 2, 2026
Thrilled that the fragrance I wanted is back in stock. Was pleased to have a discount offer as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackSep 2, 2026
Very easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JayCee
Site Experience FeedbackSep 2, 2026
Would love it if you had Apple Pay available at checkout for an easier and faster checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LP
Site Experience FeedbackSep 2, 2026
love these products, the website and perks make it easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pappy
Site Experience FeedbackSep 2, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janie
Site Experience FeedbackSep 2, 2026
I love your products but your prices have gone up so much that I will be seeking other products for my needs. It's a shame that you are driving your customers away this way. Shame on you.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Laura
Site Experience FeedbackSep 2, 2026
The website is easy to understand. I get info I need without having to search for long periods of time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10