Clinique Reviews - 72,242 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 1 - 20 of 72,242
Mom of three
Site Experience Feedback
Nov 26, 2024
Easy to place an order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tiff
Site Experience Feedback
Nov 26, 2024
The website was very easy to navigate and find the items I was looking for, 30% discount offer enabled me to purchase two items instead of 1. Checkout was fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cg77
Site Experience Feedback
Nov 26, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tua
Site Experience Feedback
Nov 26, 2024
It isn't easy to navigate the site, with specific tabs opening unintentionally. However, I am happy with the offers and gifts!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bexter
Site Experience Feedback
Nov 26, 2024
The site was great, easily found the eyeliner I needed for my extra sensitive eyes; the only confusing part was at checkout when the eyeliner was discounted ftom $28 to $19.60 in one section, but then below that it was listed at $28 with the advertised Discount code which brot it to $20. I didn’t know which was correct?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Merry
Site Experience Feedback
Nov 26, 2024
Website glitched a couple times, was a bit frustrating but I was very happy with the amazing deal I got today. Overall worth it, thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WL
Site Experience Feedback
Nov 26, 2024
I like it that the promo coupon is automatically added
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Outrageous
Site Experience Feedback
Nov 26, 2024
Great offers and deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Glenn
Site Experience Feedback
Nov 26, 2024
I had some trouble getting the quantity I wanted to purchase correct using the +/- buttons. Otherwise the checkout went well.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
I did have issues addimg a new bill address.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bekah
Site Experience Feedback
Nov 26, 2024
Was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SL
Site Experience Feedback
Nov 26, 2024
page load very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cjohnso9
Site Experience Feedback
Nov 26, 2024
It was very challenging to click on the part of website want to go there and get there. I had to try many times. Then to select packages to buy there was no way to add it to my cart. I would have bought more but website was too frustrating.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Anne
Site Experience Feedback
Nov 26, 2024
Very Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jow Fong
Site Experience Feedback
Nov 26, 2024
It's good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daryza
Site Experience Feedback
Nov 26, 2024
The quality of product is good, and the price is good! I like good deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joy
Site Experience Feedback
Nov 26, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ellie
Site Experience Feedback
Nov 26, 2024
It was easy to shop and reviewers help a lot
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sassy
Site Experience Feedback
Nov 26, 2024
Pricing should be cheaper because I’m not going in to your store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Very good!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »