Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,876 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 8% | 7% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,814
Sara
Site Experience FeedbackJul 18, 2026
It was great! Got what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
It is a reputable company company and I hope I have found the product I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PJ
Site Experience FeedbackJul 18, 2026
Had some issues getting PayPal pay in 4 and ended up all paid at once
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Monica B
Site Experience FeedbackJul 18, 2026
It was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frozen Strawberry
Site Experience FeedbackJul 18, 2026
The weather here, caused a couple of technical interruptions but when I got back into the site, all my information was saved and ready to continue my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJul 18, 2026
Love your product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Potila Jones
Site Experience FeedbackJul 18, 2026
Marvelous!
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Ashley
Site Experience FeedbackJul 18, 2026
The website was easy to use. I had a small checkout issue - I used PayPal but I was not returned to my cart to receive my confirmation number, after completing the checkout process on PayPal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJul 18, 2026
It buffered a bit but otherwise it was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJul 18, 2026
Great stuff - love the free things at the end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A small review
Site Experience FeedbackJul 18, 2026
Everything was fine. Sometimes I'm not sure how the free gifts work. I wish we could choose our own item. Also, I saw an add that the free gift bag was now available, but that did not show up in my app when I checked into my account. I like Clinique and it is my primary brand that I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackJul 18, 2026
Macy's is where I bought Clinique for many years. Now they don't seem to be stocking the Quickliner in the blue grey for the past several months. I also checked at Ulta several months ago, but they thought Quickliner didn't come in that color. I'm so glad I can order it from Clinique online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dr
Site Experience FeedbackJul 18, 2026
the site is easy to navigate - just wish the volume/size of items was easier to see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackJul 18, 2026
I always have success with Clinique’s website and appreciate that their coupon codes are easy to find and apply. Items are clearly listed and displayed on the website with great descriptions and user feedback. I’ve been using Clinique products for years and I continue to be satisfied with all my online shopping experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RR
Site Experience FeedbackJul 18, 2026
Website is slow to react
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Site Experience FeedbackJul 18, 2026
Was very easy to use and find what I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dana
Site Experience FeedbackJul 18, 2026
I actually did use the reality thing to choose a makeup color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJul 18, 2026
Love Clinique products and the website is excellent. So many great products. Easy to find and order! Always completely satisfied. I've been a long-time Clinique customer but fairly new to ordering from Clinique's website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neha
Site Experience FeedbackJul 18, 2026
Smooth experience east to locate products with clear descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rebecca
Site Experience FeedbackJul 18, 2026
Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GMA
Site Experience FeedbackJul 18, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boogi
Site Experience FeedbackJul 18, 2026
easy to navigate, good pictures of product, little confusing on special offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suezeeme16
Site Experience FeedbackJul 18, 2026
The website is a bit sensitive and tedious oon the phone. I will try the laptop next time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tahoe
Site Experience FeedbackJul 18, 2026
Ordering is still very difficult. It jumps around a lot and makes the checkout process cumbersome. Check out and selection of free gifts not intuitive at all.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SBD
Site Experience FeedbackJul 18, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Great product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mur
Site Experience FeedbackJul 18, 2026
Lots of choices, but hard to match with skin or previous purchases.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 18, 2026
The website is easy to navigate. I found what I needed easily. I have been using Clinique products for a number of years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJul 18, 2026
Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clinique Happy!
Site Experience FeedbackJul 18, 2026
Easy to maneuver, clear description of each item along with pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 18, 2026
Your website is hard to miniver, too many questions asked to place an order. It needs to be simplified and made easier to place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JCarney
Site Experience FeedbackJul 18, 2026
The sight is easy to navigate but it lags when loading pages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CopyKitten
Site Experience FeedbackJul 18, 2026
This site is very user-friendly. I’m excited to rediscover Clinique products.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
I needed some help with my password reset and Gianna was great and handled it quickly.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pat
Site Experience FeedbackJul 18, 2026
It was pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJul 18, 2026
Kept freezing. Prices have gone UP
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 18, 2026
No comments at this time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara A.
Site Experience FeedbackJul 18, 2026
Super user friendly interface - checkout was a breeze
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Emmy
Site Experience FeedbackJul 18, 2026
It was really quick and simple. It used Apple Pay so that was hassle free. It presented me with my free gift options. No struggles
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cosmetic shoppet
Site Experience FeedbackJul 18, 2026
Purchasing from the Clinique website was easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackJul 18, 2026
Skin care is very good. Make-up is so-so.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sue
Site Experience FeedbackJul 18, 2026
I tried 6 times to set up an account with no luck. It kept saying to check credential
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tink1980
Site Experience FeedbackJul 18, 2026
Your website makes it easy to find the product that I need, as well as browse through other products that you offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
I like purchasing my products from the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 18, 2026
Everything was great, user friendly, easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cmo
Site Experience FeedbackJul 18, 2026
You have the products I want because they work in stock when I need them. The products are very skin friendly, I have been using them for over 30 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackJul 18, 2026
Easy to find my most used products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
One L
Site Experience FeedbackJul 18, 2026
Easy to find the products I wanted. It is much easier to find the shades of makeup and lip gloss than it used to shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10