Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,778 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 81% |
 Neutral | 9% | 10% |
 Negative | 9% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 62,215
Blinktwice
Site Experience FeedbackSep 3, 2026
I love your products. I think you need to broaden your men’s selection or possibly add to it from your existing products. Overall, I usually have a good experience with Clinique
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
Super easy and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Site Experience FeedbackSep 3, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
The
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy enough but still was slow process which could be my phone. I was trying to get more items but concerned with pricing too. I was hoping for a discount but there we none.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackSep 3, 2026
The site was user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GFunk
Site Experience FeedbackSep 3, 2026
Great products, easy to order, love the free gifts!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jackie
Site Experience FeedbackSep 3, 2026
I love Clinique but the site is difficult when trying to find the correct skin care products.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jersey
Site Experience FeedbackSep 3, 2026
Found what I needed thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Miss Picky
Site Experience FeedbackSep 3, 2026
Love the moisture surge products. The overnight mask particularly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kathy
Site Experience FeedbackSep 3, 2026
I ordered from your website site because when I ordered your product from Amazon as a gift to someone it arrived damaged. I’m assuming the direct site will take more care.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
My first attempt disappeared so I couldn’t check out
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Christy
Site Experience FeedbackSep 3, 2026
Website works great. One of the products I was interested in was not available, but overall experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Was unclear about my birthday reward offers
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Satisfied customer
Site Experience FeedbackSep 3, 2026
My purchase today was very easy. No complications to find my favorite products from clinic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I like buying on line but occasionally I find your website confusing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackSep 3, 2026
Website was easy to navigate!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melly
Site Experience FeedbackSep 3, 2026
website is good, but wish they had more afforable otpions for eye shadow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackSep 3, 2026
The products are excellent. My problem is the points and rewards system doesn't make sense. This has been an ongoing problem for me on this website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Long time customer
Post-Delivery FeedbackSep 3, 2026
I’ve used Clinique products for a very long time and my skin is in great condition. However the moisturizer has changed. There were more choices and upmost explanations on the product. Also lipstick colors have been eliminated. Bring in the new but keep the old. Especially if they work and customers are using it. Everyone tells me that Clinique should do a comercial with my face to promote its products since I’ve used them for around 50 years and have good skin.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
KWest
Site Experience FeedbackSep 3, 2026
The website provides Clinique products quickly for personal use.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
V
Post-Delivery FeedbackSep 3, 2026
My daughter, daughter-in-law and myself all love the black honey lipstick. I've been buying it for all of us. We also love Clinique skin care and use it daily (and nightly!)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KK
Site Experience FeedbackSep 3, 2026
Easy and fast finding the products I was looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trudyb
Site Experience FeedbackSep 3, 2026
The website was easy to manage and had what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John T
Site Experience FeedbackSep 3, 2026
No enough selection for men’s skin care. Website is not user friendly.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Connie
Site Experience FeedbackSep 3, 2026
So many of my favorite products are either out of stock or discontinued...smoky brown quickliner, chubby foundation stick and little soaps
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Bunny
Site Experience FeedbackSep 3, 2026
Sometimes difficult to use
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crob
Site Experience FeedbackSep 3, 2026
I have found the site to be good. It is occasionally slow or reverts back to the wrong page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vista
Post-Delivery FeedbackSep 3, 2026
Shopping online with Clinique was quick and easy. I got all the information I needed and quickly completed my purchase, which was then delivered on time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Good experience. Website navigation is easy. Prices are fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Narcy
Site Experience FeedbackSep 3, 2026
no problems but I am always amazed when asked if I have a discount code for the products. I have never had the good fortune to be given one!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackSep 3, 2026
I liked using it. Any difficulty I had was because of my unfamiliarity with the site and the exact product I wanted. Very satisfied overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackSep 3, 2026
Very easy to make an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenni
Post-Delivery FeedbackSep 3, 2026
I was sent a Happy Birthday gift email from Clinique. It stated, if I purchased a certain amount I would receive this gift. I placed an order over that certain amount. It allowed me to receive their regular gift because of that amount. I added Happy Birthday to my order for my special gift. A few days later I received an email from Clinique stating my birthday gift was out of stock. If you check their website it'll come up as available. So, bottom line, I'm still waiting for my birthday gift from them.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: 5
cocoa
Site Experience FeedbackSep 3, 2026
I love Clinique; I have very sensitive skin and it's the only brand that I can consistently use. I only wish it was less expensive, or had more options for people who make less money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dre
Site Experience FeedbackSep 3, 2026
None everything good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Very happy!
Site Experience FeedbackSep 3, 2026
It was easy. I was looking at brightenes and eye creams. Easy search. Found exactly what I needed fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackSep 3, 2026
I love your products. Your site is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackSep 3, 2026
Ordering directly from Clinique was a great experience. I got to see all my option at my leisure and take my time deciding what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorrenda
Site Experience FeedbackSep 3, 2026
Easy, I thought there should be more discounts and I didn't qualify for my first responders discount
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
EMPTY
Site Experience FeedbackSep 3, 2026
I found the Chat to be very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
All the products were easy to find and available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anita
Site Experience FeedbackSep 3, 2026
Over all is good ( only sometimes a little bit slow respond)
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
C.Brown
Post-Delivery FeedbackSep 3, 2026
All items were delivered on time and I found a good deal on the items i was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Happy
Site Experience FeedbackSep 3, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tish
Site Experience FeedbackSep 3, 2026
The website was very easy to use and quite clear what to do to checkout, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 3, 2026
I've been using clinque for MANY years. Like ordering from the Website for I get free shipping and often small gifts. I always forget to use my Birthday Reward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 3, 2026
I have used Clinique since 1969! They have ALWAYS provided the same high quality products. I’m a lifelong customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jan
Site Experience FeedbackSep 3, 2026
Very helpful interaction and easy to find the product you want. When clicking back, though to check out other items, it doesn't go there. So more difficult to keep up with what you decide to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Navigating the site
Site Experience FeedbackSep 3, 2026
It was difficult to navigate the mobile website and i had to switch to desktop site in order to see everything on the page, however I had no problems after that.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8