Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,856 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 80% |
 Neutral | 8% | 10% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,344
Katie
Site Experience FeedbackAug 1, 2026
I was not able to use welcome discount :(
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Jeffie
Site Experience FeedbackAug 1, 2026
Was easy and convenient to search for the blackhead product I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Unfortunately, your larger size isn't available, likely because you've discontinued another product that I use. I've used your products for 20 plus years, and I really wish you would warn us when you are discontinuing a product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
JillyAl
Site Experience FeedbackAug 1, 2026
It was sooo easy to order my favorite fragrance in the world!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackAug 1, 2026
Showed on website a free gift would drop into cart but it never did, not sure why since it c dc showed the item on website still got the Slmost Libstick purse case fob
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dee
Site Experience FeedbackAug 1, 2026
Good Experience and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 1, 2026
The website ran very smoothly and was easy to use. I was able to easily find and purchase the product I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belinda
Site Experience FeedbackAug 1, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Starquality
Site Experience FeedbackAug 1, 2026
I like the website, there seems to be less products for people of color!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Hammer
Site Experience FeedbackAug 1, 2026
Offer more discounts
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Diane
Site Experience FeedbackAug 1, 2026
Great - easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackAug 1, 2026
It was easy to search up the product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kady
Site Experience FeedbackAug 1, 2026
Overall exactly as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackAug 1, 2026
I needed this right away and I will get it plus it is unexpectedly on sale and shipping is free!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YSL
Site Experience FeedbackAug 1, 2026
I like the overall online shopping experience at Clinique online. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wag
Site Experience FeedbackAug 1, 2026
The foundation I like is being discontinued. It's so difficult to find a new foundation that I like, not only how it looks and feels but also color is hard to match. However, I really like the product that I ordered. I just couldn't order everything I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Price increase since May for the same product is unreal. Will have to start looking for alternates.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi
Site Experience FeedbackAug 1, 2026
I love ordering from this site as they always have great discounts. Love Clinique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisy
Site Experience FeedbackAug 1, 2026
I needed lipstick and it was on sale so a very good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 1, 2026
Color tabs on lip makeup did not match the look or name of lip products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MagyP
Site Experience FeedbackAug 1, 2026
Satisfied customer for over 20 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammy
Site Experience FeedbackAug 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hana
Site Experience FeedbackAug 1, 2026
No issues. Like the Live Photo
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
mikki
Site Experience FeedbackAug 1, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dhalia
Site Experience FeedbackAug 1, 2026
Good, however I couldn’t find my 15% members discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clhenry7
Site Experience FeedbackAug 1, 2026
Loved the whole experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackAug 1, 2026
Easy to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Site Experience FeedbackAug 1, 2026
I used Gemini to help me find a lip liner that was more intense than 07intense blush and it suggested intense cosmo, so I ordered that one to try. It would be great to have an AI type assistant built in to your website to pair shades and colors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jmachelle
Site Experience FeedbackAug 1, 2026
easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jet
Site Experience FeedbackAug 1, 2026
Website never functions well! Pages load slowly, connections between shopping, cart, and checkout are often conflicting. No customer service during non business hours. Good thing the products are good, because website and customer service are sub par at best.,
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Amy
Site Experience FeedbackAug 1, 2026
Your website is extremely easy to use. I have been a Clinque customer for over 50 years. Thank you for your products and consistency.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuAnn
Site Experience FeedbackAug 1, 2026
During the Lipstick week promotion, Amazon was selling the Black Honey Almost Lipstick for $2.50 cheaper than Clinique! I still bought from you to get points [and that hasn't been working lately !] and because--Loyalty!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Becky
Site Experience FeedbackAug 1, 2026
Clinique website is simple and straightforward. I appreciate free shipping and birthday bonus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackAug 1, 2026
Everything went fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rimma
Site Experience FeedbackAug 1, 2026
It was overall a good experience
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Melissa
Site Experience FeedbackAug 1, 2026
Easiest experience online ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandi
Site Experience FeedbackAug 1, 2026
Navigation through the website was fine. I was able to work from selecting products through to shipping with no issue. I chose to purchase through the website because I could purchase items I have not been able to locate in a department store.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H Hurley
Site Experience FeedbackAug 1, 2026
I have always loved Clinique products! I wasn’t unsatisfied with my shopping experience today. However, it did seem that all I did was search search search search search.. Nothing jumps out at you. It took me some time to find what I was looking for. I suppose I’m not used to this. Thank you.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Ms X
Site Experience FeedbackAug 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Main disappointment concerns reward points. I don’t get the opportunity to earn enough points during the year so no matter what I spend I lose all the points. Not a good system.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Ana
Site Experience FeedbackAug 1, 2026
Clinique is the best forever!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackAug 1, 2026
Absolutely loved the checkout experience @ clinique.com.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PamelaMarie
Post-Delivery FeedbackAug 1, 2026
The foundation makeup is terrible! I bought the primer so the foundation would sit right. Nope. The foundation highlights my pores and imperfections Terrible product.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Chloe
Site Experience FeedbackAug 1, 2026
I found everything I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NIKI
Site Experience FeedbackAug 1, 2026
Been using Clinique for years and have recommended it to others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paz
Site Experience FeedbackAug 1, 2026
I like how easy it is to navigate the website and how much information it is provided. You can look up your skin concern and have every product over there. Payment is easy and simple. I love that they have student discounts it makes it so much accessible for them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mir
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 1, 2026
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackAug 1, 2026
I enjoy the Clinique lipstick that i Continually purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10