Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,880 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 8% | 8% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 13% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,746
Beex
Site Experience FeedbackJul 20, 2026
I’ve been helped three times in the past by customer service and also have reorder the same cream for two years
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Dr Pepper Girl
Site Experience FeedbackJul 20, 2026
I appreciate all the info given about each product including what the product contains, skin type it is best for and when and how to use it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tfree
Site Experience FeedbackJul 20, 2026
It was easy to find the products I wanted and add the free gifts with purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Very easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
I wish your prices would stop going up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
JEM
Site Experience FeedbackJul 20, 2026
I don’t live near a clinique sales spot so I’m glad I can order online.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 20, 2026
None.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reen
Site Experience FeedbackJul 20, 2026
Everything was easy to find .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mj
Site Experience FeedbackJul 20, 2026
Overall good experience with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
QueenMaureen
Site Experience FeedbackJul 20, 2026
Difficult to determine deals and offers.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lyne@Denver
Post-Delivery FeedbackJul 20, 2026
Ordering with Clinique was easy and fast. I found the products I was looking for right away and even something I didn't know they had. I love my new products?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kris Hagan
Site Experience FeedbackJul 20, 2026
Seemed much easier to use website than previously!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 20, 2026
Love Cliinque for over 25
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syd
Site Experience FeedbackJul 20, 2026
Website is easy to use and navigate! Love this brand!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LL
Site Experience FeedbackJul 20, 2026
Easy to navigate, products were clearly explained
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Michelle
Site Experience FeedbackJul 20, 2026
I had a great experience and your site was easy to navigate and flowed semmlessly thru the process, I struggle every time I try to order online with Ulta so I appreciated how easy this was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Historically, I have enjoyed ordering directly from Clinique, but when you offered me a free gift with purchase and then sent me an email right before the package got here and said it was no longer available. It felt like a real rip off. Next time I would wait and go to a department store where I would be sure to get the free gift.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
rmarine
Site Experience FeedbackJul 20, 2026
Love this make-up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dancer
Site Experience FeedbackJul 20, 2026
Ok experience for first time on the website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
G
Site Experience FeedbackJul 20, 2026
Very good thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJul 20, 2026
Feel like the details of each product have to be searched for
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Beth
Site Experience FeedbackJul 20, 2026
Great, easy and fast to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TS
Site Experience FeedbackJul 20, 2026
Easy to reorder previous products and great that incentives are automatically added
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Lyn
Post-Delivery FeedbackJul 20, 2026
Purchase of Clinique products online is easier than buying at store for a disabled person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
SBart
Site Experience FeedbackJul 20, 2026
I had my birthday rewards to use today and I also wanted to see new products. The Clinique site is easy to navigate and I enjoy reading skin and makeup tips.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KMHS
Site Experience FeedbackJul 20, 2026
I'm unhappy I had to go to the website to order this product. The stores in my area are not carrying it anymore and said you have replaced it with something else. This is the second time a favorite of mine is being replaced with something I don't want.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Alex
Post-Delivery FeedbackJul 20, 2026
Very easy to order. Received promptly. Perfect packaging. Arrived fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jpvmg
Post-Delivery FeedbackJul 20, 2026
While there are items I will continue to purchase from Clinique I have looked for products that are less expensive, as Clinique items are more expensive, and taking into account today’s economy.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Sofi
Site Experience FeedbackJul 20, 2026
Amo clinic me deja la piel radiante y luminosa, a todas mis amigas la recomiendo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Autumn
Site Experience FeedbackJul 20, 2026
The website loading was a little slow, but overall experience was great. I love the previous definitely worth buying through. The website will not be getting from alter anymore and I will be ordering directly from now on.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tricia
Site Experience FeedbackJul 20, 2026
The website is fast and responsive, easy to navigate. I had no trouble finding the products I was looking for today.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TDL
Site Experience FeedbackJul 20, 2026
Things went well. It seemed easier to find things today
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
I was able to find everything I wanted easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Site Experience FeedbackJul 20, 2026
Tried to process order for extra bonus but didn’t appear even after adding extra product. Disappointed
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SCW
Post-Delivery FeedbackJul 20, 2026
Love the products and the color. Really high quality and the packaging is always top notch.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hairspray
Site Experience FeedbackJul 20, 2026
Website easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Easy, high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ilene
Post-Delivery FeedbackJul 20, 2026
Product was not in stock when I needed it. However, I was notified when it was available and then I placed this order. Had no problems with it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Allie
Site Experience FeedbackJul 20, 2026
Easy to choose items and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Great! Easy to use and visually pleasing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Easy shopping
Site Experience FeedbackJul 20, 2026
The website is generally easy to use and find products i am looking for. The search results were quick and accurate. I wish there were more coupon codes available for more products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
I like what I bought but found out you still test on animals. As a beagle person, I can’t support you in the future.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackJul 20, 2026
Seemed very easy to navigate:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Post-Delivery FeedbackJul 20, 2026
Clinique products always do what they say they do. However, you need to use Clinique's products consistently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 20, 2026
The foundation that I purchased is too dark and need the next lighter version. How do I return this?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Micolette Harms
Post-Delivery FeedbackJul 20, 2026
Excellent website to find and easy to find all of the wonderful products I was looking for. Very easy to check out. Very fast delivery. Very very satisfied and HAPPY! ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol
Post-Delivery FeedbackJul 20, 2026
Do not discontinue the soap. I use it every day twice a
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Barb
Post-Delivery FeedbackJul 20, 2026
Recieved Al mu order and was satisfied with everything.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Susie
Site Experience FeedbackJul 20, 2026
I loved how I could take my picture and see the products before and after on my face!This really helped me pick the colors I wanted with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10