Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,976 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 8% | 8% |
 Negative | 7% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 66,949
SA
Site Experience FeedbackJul 1, 2026
It's good, but it needs to be improved to write the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DE
Site Experience FeedbackJul 1, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Faith
Site Experience FeedbackJul 1, 2026
I could not choose my birthday gift! Instructions were inhuman and confusing
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brenda
Site Experience FeedbackJul 1, 2026
Love Clinique. Wish I could have picked out the luminous kit. It looked amazing!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Clear skin
Site Experience FeedbackJul 1, 2026
I found 2 products that I liked. It was very easy to purchase online rather than to go to the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GG
Site Experience FeedbackJul 1, 2026
Difficulties with checking out through PayPal. But also happy that the products I needed were available
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
LookattheSol
Site Experience FeedbackJul 1, 2026
I love Clinique products but they keep discontinuing the products I use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJul 1, 2026
Ive been using clinique (clarifying lotion) i have been getting it at the store. Forgotten that i have created an account. So glad i purchase it online and got a free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timeline
Site Experience FeedbackJul 1, 2026
It was find. I just wanted to get the black honey stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackJul 1, 2026
The Clinique site has improved! Easier to find products now. Love the merch, but I need more help on the product purpose and effectiveness.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Michelle E
Site Experience FeedbackJul 1, 2026
I couldn’t find easy ways to compare products that seemed to do the exact same thing.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dana
Site Experience FeedbackJul 1, 2026
App was very easy to use and I love the Black honey products .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorianne
Site Experience FeedbackJul 1, 2026
I was disappointed that I couldn’t pick the free gift of a bag of samples. I want the glow kit, but ended up with the repair kit. There was no way for me to go back and change it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I like how fast get me to see what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackJul 1, 2026
A little slow on mobile, but it works
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I had some difficulty finding the Bare Pop lipstick. I put "bare pop" in the search bar but the product was not located this way. I had to look around. It seems like it should be easier.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Received a message that some items can't be shipped to my address but does not specify what.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
kelly
Site Experience FeedbackJul 1, 2026
easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kecis
Site Experience FeedbackJul 1, 2026
The order was easy to do and I am so happy to be trying your products for the first time!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackJul 1, 2026
I was disappointed not to be able to claim my birthday gift.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Faithful Buyer
Site Experience FeedbackJul 1, 2026
The only issue that I had was trying to pay for my purchase using PayPal. When redirected to the PayPal site and going through the motions the purchase would not go through after several trys over the previous 3 days. The purchase finally went through after I had to manually enter my PayPal credit card number.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackJul 1, 2026
I liked the easy reordering of the products I like using.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mixed experience but worth it to get the Black Honey Collection
Site Experience FeedbackJul 1, 2026
I started on my phone from a link my kid sent me for the Black Honey Collection. I found it to be impossible on the app (the collection itself wasn't linked so I thought I had to purchase everything separately until I came to the website on desktop. Much better!)
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JenJen
Site Experience FeedbackJul 1, 2026
I love using the website, but hate that since I have retired, I can no longer use my teacher discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jennifer
Post-Delivery FeedbackJul 1, 2026
The products were not sealed properly when shipped. The one product leaked and about two inches of product was gone. The box was soaked in product
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 8
Flint
Site Experience FeedbackJul 1, 2026
It was a little difficult to find exactly what I wanted. I had to scroll through a lot of products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hutch15
Site Experience FeedbackJul 1, 2026
I think you should be able to use more than one discount code at a time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nancy
Site Experience FeedbackJul 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My Go-To Get Ready Brand
Site Experience FeedbackJul 1, 2026
Always quick and convenient. I know there’s always a good promo going on so I like to take advantage and it’s great skincare and makeup!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LITTLEMAMA
Site Experience FeedbackJul 1, 2026
Need more pictures of the product colors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammy
Site Experience FeedbackJul 1, 2026
The overall website is great. Very inviting. The price for my Happy Cologne is cheaper than on Amazon plus the free gift is a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pegster
Site Experience FeedbackJul 1, 2026
First I ordered and was on wait list, then after waiting weeks I was told PAYPAL declined my payment, so I ordered again the new Calm make up in compact. Hopefully I'll get it soon. I look rough...
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I ran into an ad. I needed refills, so I ordered.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BRO
Site Experience FeedbackJul 1, 2026
It was pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Site Experience FeedbackJul 1, 2026
Ive been using Clinique Products since I was 18 in 1969 and would not ever use anything else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJul 1, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Priti Shinde
Site Experience FeedbackJul 1, 2026
Everything seems to be ok on website as per my so called user experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sharri
Site Experience FeedbackJul 1, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Very happy that you had the Black Honey gift set. Thanks…
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Birthday offer
Site Experience FeedbackJul 1, 2026
I like that Clinique offers a birthday gift.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dragonfly J
Site Experience FeedbackJul 1, 2026
It was easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackJul 1, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Very customer friendly, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pocket
Site Experience FeedbackJul 1, 2026
I like that the site is layered so I can quickly go to what I’m looking for. The “quick look” often veils the larger product sizes which is what I want.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MindyB
Post-Delivery FeedbackJul 1, 2026
Excellent, safe products for my skin and good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
It was a good experience, easy to navigate and found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Website has changed I’ve used Clinique for many years had difficulty finding ding the products I wanted
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Laura
Site Experience FeedbackJul 1, 2026
Even though it’s been about a year or longer since I’ve placed an order on Clinique.com it still remembered my favorite items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10