Clinique Reviews - 4,040 Post-Delivery Reviews - 9.3/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 68,377
Angelique
Site Experience FeedbackJun 16, 2026
Easy to use website, quality products, and nice free samples.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
April
Site Experience FeedbackJun 16, 2026
Clinique is really the Best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mills
Site Experience FeedbackJun 16, 2026
I had wanted to look for spf for men but it directed me for women’s usual stuff I had bought that but I was looking around and saw that Clinique had for men spf then I found it. Thanks I must have worded wrong.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Maggies Daughter
Site Experience FeedbackJun 16, 2026
Ive always been able to make my purchases with ease and quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 16, 2026
I wish the swatches were more accurate.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BRowe1992
Site Experience FeedbackJun 16, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crazy4Clinique
Site Experience FeedbackJun 16, 2026
I am able to find all of my go to Clinique products on the Clinique site. I never worry about my shades and colors being SOLD OUT like at the counters in dept stores. I also signed up to be a member, and pay less on line than at dept stores. Thank you for the speedy shipment and quality service on this site! I’m so glad to have discovered how easy it is to purchase Clinique from my tablet at home!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mlc
Site Experience FeedbackJun 16, 2026
Everything went good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dar
Site Experience FeedbackJun 16, 2026
Hate that you have discontinued some items I have used for years
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elmorjim
Site Experience FeedbackJun 16, 2026
Sad that some freebies were sold out.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tee
Site Experience FeedbackJun 16, 2026
The special sale duo went away and I had to refind it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ILI
Site Experience FeedbackJun 16, 2026
i always like clinique. glad to learn it's easy to shop on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
biz
Site Experience FeedbackJun 16, 2026
lg
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diya
Site Experience FeedbackJun 16, 2026
The surge product are very effective and I loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allison
Site Experience FeedbackJun 16, 2026
The website operates fine. Coupon was easily applied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candace
Site Experience FeedbackJun 16, 2026
It was nice especially that they offered Afterpay as an pay option.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Ldub
Site Experience FeedbackJun 16, 2026
Purchasing makeup for myself and a family member.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 16, 2026
I found it user friendly and its speed is good. The item displays are nicely optimized. The redemption of my points was a little unclear and I hope I did it correctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackJun 16, 2026
Purchased with ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJun 16, 2026
Only products I can use for allergies. Nice to redeem bonus rewards as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ren
Site Experience FeedbackJun 16, 2026
Yesterday I had trouble checking out, today it was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackJun 16, 2026
I was bummed the tote was all sold out, Thank you for offering free shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DD
Site Experience FeedbackJun 16, 2026
Great customer service always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparkly-mermaid
Site Experience FeedbackJun 16, 2026
I’m interested to see if this will help my skin problems. I’m 34 years old and struggle with blemishes still and I’m just trying to find the best solution to this problem.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Shopper
Site Experience FeedbackJun 16, 2026
Had to search for my makeup to get it to show in.the list.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lovely
Site Experience FeedbackJun 16, 2026
Easy to use and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Racing
Site Experience FeedbackJun 16, 2026
Everything went very smooth today.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debi
Site Experience FeedbackJun 16, 2026
Had a good experience shopping online for products I love and trust!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki C
Site Experience FeedbackJun 16, 2026
The website was easy to navigate and I found all the products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teri
Site Experience FeedbackJun 16, 2026
My interaction was completely positive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TSims
Site Experience FeedbackJun 16, 2026
I have been with Clinque for over 30 years and am very satisfied with this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC
Site Experience FeedbackJun 16, 2026
Had a very quick and easy experience! No issues and no suggestions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bema
Site Experience FeedbackJun 16, 2026
I feel the website was slightly difficult to use. I don’t remember feeling that the last time I ordered. Fortunately, I knew exactly what items I wanted or I might have had more difficulty.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Having a hard time finding cream shapers in stores. Please don't discontinue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bina
Post-Delivery FeedbackJun 16, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bonnie
Site Experience FeedbackJun 16, 2026
Very easy to navigate site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cbn
Site Experience FeedbackJun 16, 2026
The website was very easy to use and the selection was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nettie
Site Experience FeedbackJun 16, 2026
site was too jumpy for me - I'm old
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Nini
Post-Delivery FeedbackJun 16, 2026
I only ordered directly (on-line), because my Local Dillards AND Macy’s did not have my Powdered Blusher; color: New Clover #01. Also, I was extremely disappointed to find out that my beloved facial bar soap was unavailable- everywhere! I’ve been a LOYAL consumer of the Clinique skin care line since I was 19 (!!) years old and I’m now in my early 60’s. In been recommending your products to friends and especially my daughter, who is now 30. We both are consistently complemented on our lovely skin and we always say: “Thank you, but it’s because we always stick with the Clinique skin care regimen.”
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
LS
Site Experience FeedbackJun 16, 2026
All good. Always is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chefbea
Site Experience FeedbackJun 16, 2026
I have used Clinique products since I was 17, I am now 74. So the point? I am a loyal Clinique customer. I enjoy the product line in it's many offerings. So, thank you for the years of many great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Janni
Site Experience FeedbackJun 16, 2026
It was fine! I love Clinique products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ira
Site Experience FeedbackJun 16, 2026
Have to add everything again because discount disappeared first time after I added some changes to my shopping bag.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Ali
Site Experience FeedbackJun 16, 2026
The website is very easy to maneuver. I found exactly what I was looking for right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yessica
Site Experience FeedbackJun 16, 2026
Es sencillo y facil de entender
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bchgirl
Site Experience FeedbackJun 16, 2026
Addressing skin care, concerns is an excellent feature
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kathy
Site Experience FeedbackJun 16, 2026
I love Clinique products. Their website is set up well, but it can be a bit confusing when trying to meet the criteria for one of their promotions.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 16, 2026
I live very rural so when I do get to town, I have to make many stops. It’s so easy to online order and have it delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nan in Nashua
Site Experience FeedbackJun 16, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8