Clinique Reviews - 3,999 Post-Delivery Reviews - 9.2/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 87% |
 Neutral | 9% | 7% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,739
Dr VCal
Site Experience FeedbackJun 22, 2026
User friendly. Product easily found on browser site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thankful momma
Site Experience FeedbackJun 22, 2026
The acne gel is the only one that works for my daughter. It’s gentle but clears well, all the other ones dry her out. Clinique has a customer for life now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 22, 2026
It was easy to navy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Silver lady
Site Experience FeedbackJun 22, 2026
Using the website in any redeemable credits, codes are not applied clearly
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EmiJ
Site Experience FeedbackJun 22, 2026
The website is easily manageable, most things were easy to find but I did struggle to find the percentage of perfume in the fragrance mist. I bought a set earlier for Christmas and I want the same scent but wanted eau de perfum and I don’t think it was offeeed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smiley
Site Experience FeedbackJun 22, 2026
I had to wait to make my purchase because I was having a problem with getting my birthday gift. I called the lady was not able to help me & said someone would call me back. never heard anything went back on and now able to get birthday gift but not the 25% off.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
P.P Solon
Site Experience FeedbackJun 22, 2026
Overall positive. I was drawn to the website by the 20% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
lys
Site Experience FeedbackJun 22, 2026
Just ordered what i needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joanie
Site Experience FeedbackJun 22, 2026
User friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackJun 22, 2026
I found it hard to find products I was interested in buying. I Never found the liquid facial soap mild. When checking out I couldn’t put in my card’s new expiration date and had to start a new card.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
marjie
Post-Delivery FeedbackJun 22, 2026
An item was missing. I have not received an answer to my complaint. I would like to receive the item. If not I would like a credit for the $ 30.00 + that I was charged. I like Clinique products. Please resole this issue. My phone number: 470 758 3920.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
AT
Site Experience FeedbackJun 22, 2026
I love Clinique acne toner. I've found it to be my number one product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samakiko1997
Site Experience FeedbackJun 22, 2026
I am MCS, so I love Clinique products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Grateful
Site Experience FeedbackJun 22, 2026
This is the first time I ordered the face makeup. I will see if I like the color and I will get it again.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mrs. Musk
Site Experience FeedbackJun 22, 2026
Well on the Clinique Site for the foundation section it don't show the Models for the foundation shade picked like for an example it don't show the Model for that match Caramel.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJPhoenix
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
kelly
Site Experience FeedbackJun 22, 2026
wish they offered the free gift with purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
The website buffers a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela
Site Experience FeedbackJun 22, 2026
Checkout should say "Pay with credit card" or the credit card display should be a button itself. I've used Clinique products for a over 40 years. The rash I had on my cheeks on either side of my nose before I used the products cleared up as soon as I started using the 3 step routine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stef
Site Experience FeedbackJun 22, 2026
Love Clinique, been using it for years. I would never switch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beulah
Post-Delivery FeedbackJun 22, 2026
I always use clinique and try to purchase while thr are running a 25% off sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Patti
Site Experience FeedbackJun 22, 2026
I wish I could have redeemed more than 175 pts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dachsymom57
Site Experience FeedbackJun 22, 2026
Easy to use and saves me a trip to my local Mall. Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aurora
Site Experience FeedbackJun 22, 2026
The website has a clean modern look and easy to navigate. The descriptions are easy to follow but give solid details about the products and what it targets. Also appreciate the customer reviews section.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jana
Site Experience FeedbackJun 22, 2026
The strategic pricing to be just shy of the deals presented make me feel like trying a different brand instead, but I do like earning points to try and justify the purchase in my head. Just make the deals line up with the price of one item.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kat
Site Experience FeedbackJun 22, 2026
Site was out of my blush. Other than that, experience was good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kjack
Site Experience FeedbackJun 22, 2026
chat with live agent was of no help- the agent did understand my question and there was no resolution
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Retired Gal
Site Experience FeedbackJun 22, 2026
I never have a problem getting things into the bag. However, routinely I get booted out during the checkout process. Then I get an email the next day and have to go back in and try again....only website this ever happens at!
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 22, 2026
The website was easy to navigate and purchase the product, which is out of stock at most stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
User friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LT
Site Experience FeedbackJun 22, 2026
Easy to use and was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Great products for redness!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalie
Site Experience FeedbackJun 22, 2026
As a first user of this website, I am extremely pleased. The app is very well-organized and easy to use. I was able to locate the products I was looking for easily by using the search and by shopping from the title page. Each products page was easy to navigate and understand. Checkout was extremely simple and quick. It took me less than 5 minutes to Checkout. Awesome first experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackJun 22, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Longtime Grateful User of Clinique Products
Site Experience FeedbackJun 22, 2026
Although I find Clinique now available in multiple retail locations, selections are limited; the website is offers a full range of products and is easy to navigate, making the entire shopping experience satisfying. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hema
Site Experience FeedbackJun 22, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Had containers couldn’t go direct to product
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ginger
Site Experience FeedbackJun 22, 2026
Very good..easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wally
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Izzy
Site Experience FeedbackJun 22, 2026
I have used Clinique for years. Clinique Happy is the only perfume I have used in years. I love all the products I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackJun 22, 2026
I missed some of the coupons that were offered, but that’s because the eyeliner I came looking for was out of stock the last time I looked (True Khaki). Your items are often out of stock in retail stores as well. When it comes to the dual eyeshadow sticks, you give the name for both, like double latte, but it would be nice if you marketed the colors separately from each other — one stick, just as you have separate eye shadow powders as well as duals and other combos.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Louise
Site Experience FeedbackJun 22, 2026
Website was easy to navigate and find items desired
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Twila
Site Experience FeedbackJun 22, 2026
It was fine. I wasn’t aware there’s an app.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JBird
Post-Delivery FeedbackJun 22, 2026
I wanted the Sun Kissed bronzer in powder form but couldn't find it. It may have been replaced the same color bronzer fat pen. Otherwise, I got everything I wanted and love their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Blessica
Site Experience FeedbackJun 22, 2026
Overall it was a good website, prices are high, ingredients seem less in quality than other international brands.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Billy-Ho
Site Experience FeedbackJun 22, 2026
Easy to use site. Great discounts !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alice B
Post-Delivery FeedbackJun 22, 2026
I just love the ease of ordering online. Sometimes when you go to the store a salesperson is always trying to get you to buy something else. I did not need to contact customer support this time, but did in the past and was very satisfied with the help I received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10