Clinique Reviews - 4,005 Post-Delivery Reviews - 9.2/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 9% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,906
Online Shopper
Site Experience FeedbackJun 21, 2026
I was searching for the cheapest for Caylx and found with the gift offer, value was best at Clinique. However I wanted to know what is I. The gift offer and could not find this on the website.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJun 21, 2026
Very good experience . No issues at all !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 21, 2026
It was a fine shopping experience though at one point my shopping cart lied to me about my total - like the summary lied, when I clicked into the shopping cart the information was correct.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Katrina
Site Experience FeedbackJun 21, 2026
website very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ms
Site Experience FeedbackJun 21, 2026
quick and easy, except seeing the free gift pop up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HB
Site Experience FeedbackJun 21, 2026
I didnt like the way the website moves up and down when I am trying to move through products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackJun 21, 2026
Everything was smooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kgirl
Site Experience FeedbackJun 21, 2026
User friendly easily made changes to my order and updating account information was easy and only couple steps
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harshi
Site Experience FeedbackJun 21, 2026
Overall better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PON
Site Experience FeedbackJun 21, 2026
Sorry to se that birthday gift was only one item. No choice.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
kimmie
Site Experience FeedbackJun 21, 2026
Very excited to get my first clinique order. Wish there were more eye shadow choices, but overall am excited for my first purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silk
Site Experience FeedbackJun 21, 2026
Generally satisfied with all purchase interactions.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
JUEV
Site Experience FeedbackJun 21, 2026
It's ease of use. Hydrates very nicely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
It is pretty much self explanatory.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daile chacon
Site Experience FeedbackJun 21, 2026
This brand has grown with me and my family, my mom always uses it and taught us that to take care of the skin you buy the best. They have very good products and very competitive prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginger
Site Experience FeedbackJun 21, 2026
Very easy to navigate, order & apply promo code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gayani
Site Experience FeedbackJun 21, 2026
None athis time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
You need to make it easier to see what the free items are and if we want to change the sizes
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Liz
Site Experience FeedbackJun 21, 2026
I've used some clinique products for more then 40 years. Have skin sensitivities and clinique works for me. Like being able to buy on line now.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
sandy
Site Experience FeedbackJun 21, 2026
Good stuff ! In and out with my purchase in a jiffy ! well done Clinique
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy177
Site Experience FeedbackJun 21, 2026
Easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AustenGirl
Site Experience FeedbackJun 21, 2026
Clinique skincare is one of the best. I have used it for years, and I think my skin shows the benefits of having done so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy to navigate
Site Experience FeedbackJun 21, 2026
I came for the moisture surge and enjoyed the home page scroll of popular products. Found a couple of other things to try. Tried the virtual try on which did not work. Went to my cart and widdled until i hit my price point.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mahi
Site Experience FeedbackJun 21, 2026
Overall experience is great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ernie in Tucson
Site Experience FeedbackJun 21, 2026
Very easy to order I hope I like the product I ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teri
Site Experience FeedbackJun 21, 2026
The eyeshadow line is very limited. When I clicked on the eyeshadow collection set to read the names and description, it just showed me another photo. I was happy to find the eyeshadow I wear most often.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Busybody
Site Experience FeedbackJun 21, 2026
Fast and easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 21, 2026
Very easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DHannah
Site Experience FeedbackJun 21, 2026
I love the products and the website is very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Honestly was fine. But the glow kit didn't show up at checkout right away
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Virusa
Site Experience FeedbackJun 21, 2026
I like this cosmetic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy to find my make up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 21, 2026
Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackJun 21, 2026
I love the fact that the mascara is moisturizing and building. Most of them are dry and flakey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Site Experience FeedbackJun 21, 2026
Website needs work; very slow. Could not use my points as easily as it should be. It would be better to provide an option to apply $ to the purchase using points as available items for points were very limited.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 21, 2026
Great experience!! Love Clinique!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zabe
Site Experience FeedbackJun 21, 2026
My only complaint is that the eight.Items that are promotion are not described clearly to me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
tj
Site Experience FeedbackJun 21, 2026
It is nice that I am recognized…easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simon
Site Experience FeedbackJun 21, 2026
Could not reset my password. The order went fine. No issues. I did not see my gift on check-out, My order was over $75.00..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liz
Post-Delivery FeedbackJun 21, 2026
I love Clinique. It works well on my skin and is hypoallergenic, something that is mandatory for me. Prices are affordable, too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ed71
Site Experience FeedbackJun 21, 2026
was very easy find products for men.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJun 21, 2026
I sometimes have trouble navigating the web site for the products, but I know what I am looking for, but i preserved and found it. I was also confused because the ad in my email said up to 10 free pieces with order over $110.00 which I obviously met, but was given 1 item with no ability to choose which one I wanted. I definitely would have wanted a black mascara or an eyelash enhancer to use before putting on mascara.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackJun 21, 2026
This is my 1st purchase for this product. So far my exprience is fantastic
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
The website is clear and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
40 yr Customer
Site Experience FeedbackJun 21, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
It offered me a gift but I had to call for help and then the gift doesn't apply then it keeps bumping off the website. Totally frustrating. At least I got free shipping. Your representative had heavy accent.
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Nina
Site Experience FeedbackJun 21, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJun 21, 2026
Easy experience and the sale price was a nice treat!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zondra
Site Experience FeedbackJun 21, 2026
I purchased through the website because I wanted a free gift with purchase. Was very pleased with the offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BSC
Site Experience FeedbackJun 21, 2026
Easy to find what I wanted. Love the makeup remover!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10