Clinique Reviews - 3,986 Post-Delivery Reviews - 9.2/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 8% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,629
na
Site Experience FeedbackJun 24, 2026
just had trouble finding product on line
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Afrolatina
Site Experience FeedbackJun 24, 2026
It was easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mick
Site Experience FeedbackJun 24, 2026
Everything was great for the most part but the site was freezing up at times
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AW
Site Experience FeedbackJun 24, 2026
Took a search to find one product rather than being able to find it via the menu, but generally very smooth, particularly checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Stace
Site Experience FeedbackJun 24, 2026
Very glitchy, got multiples of a product in my cart and was not able to remove some of them. Had to delete the product entirely from my cart and navigate back to the product and re-add to cart.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Charli
Site Experience FeedbackJun 24, 2026
Fast and Great Selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady Bug
Site Experience FeedbackJun 24, 2026
Items are easy to look up
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 24, 2026
Very user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
docsuzi
Site Experience FeedbackJun 24, 2026
Website is glitchy and uncooperative. As usual, the products are great!
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
The only improvement could be to easier see what size is available in certain products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noahstar
Site Experience FeedbackJun 24, 2026
Overall, the site is great. I’m glad Clinique created their own site so I don’t have to go to any other beauty stores. Sometimes they try to add stuff that you don’t need and here you get what you want and direct shipped to your home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackJun 24, 2026
I easily worked on your website today to order things. The website was easy to use and had important questions asked.. I finished it quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Weezie
Site Experience FeedbackJun 24, 2026
I’ve used Clinique for years, feels like I’m getting priced out.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Love Black Honey Collection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MrsD
Site Experience FeedbackJun 24, 2026
Easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jilly
Site Experience FeedbackJun 24, 2026
Ease of use. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lela
Site Experience FeedbackJun 24, 2026
Were moves slowly and checkout was confusing using Paypal
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jamie
Site Experience FeedbackJun 24, 2026
One click and all was a very easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzie
Site Experience FeedbackJun 24, 2026
Easy to complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ALS
Site Experience FeedbackJun 24, 2026
There are photos showing different skin tones with samples of different colors on each arm. The samples are all number, but the drop down boxes naming the colors don't have the same corresponding numbers. It would be helpful to add the numbers to those different color names.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katherine
Site Experience FeedbackJun 24, 2026
It was easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirley
Post-Delivery FeedbackJun 24, 2026
Have been using Clinique products for years and love most of them
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jessica
Site Experience FeedbackJun 24, 2026
I came looking for a specific product and the website and ordering process were straightforward and simple.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 24, 2026
I would to know how to receive free gift samples. I buy at Dillard's Clinique and I receive free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanie
Site Experience FeedbackJun 24, 2026
Love Clinique products. Highest quality and have used them for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moose68
Site Experience FeedbackJun 24, 2026
I love the birthday gift and the ability to use the points to buy an extra item. However, I could have sworn when I first reviewed the site today that there was another offer on hand that would provide Moisture Surge if I spend over $45. When I checked out...the offer was not evident. It's disappointing if it wasn't offered just because my birthday happens to be at the same time.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Suzy
Post-Delivery FeedbackJun 24, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lu
Site Experience FeedbackJun 24, 2026
My signing and purchase went very well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rosy
Site Experience FeedbackJun 24, 2026
The website is easy to navigate. I was able to find everything I was interested in.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love my Clinique
Site Experience FeedbackJun 24, 2026
Average for sale site. Easy to order product I already use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackJun 24, 2026
It was seamless. Found what I wanted right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 24, 2026
Nice enough website. Easy to navigate. Happy to get free shipping. Used to be free samples? I didn't see them offered today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IrinaH907
Site Experience FeedbackJun 24, 2026
I have been wearing Clinique mascara for over 8 years and this is my first time buying it online. My experience was great and very easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Celle
Site Experience FeedbackJun 24, 2026
Items were clearly described. Love the matching nail, eye lash and lip colors
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kat Ward
Site Experience FeedbackJun 24, 2026
Very important so that personal identification does not get in the wrong hands
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
?
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bubbles
Site Experience FeedbackJun 24, 2026
Pretty easy to follow the instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allison
Post-Delivery FeedbackJun 24, 2026
Hairspray finally came in stock! Thank you!! Love all my free gifts!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lexi
Site Experience FeedbackJun 24, 2026
Easy to navigate the website, even better selection of products than what I can find in person at Ulta or Sephora.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackJun 24, 2026
Using the website is very easy to set an order. I did not know anything about the app so I will be looking into that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJun 24, 2026
Ease of use and questions answered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marly
Site Experience FeedbackJun 24, 2026
amazing. i dont have time to go to the store to pick up so i purchased the fist time online and it was super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
StephanieJ
Site Experience FeedbackJun 24, 2026
I thought the site was very easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roz
Site Experience FeedbackJun 24, 2026
No commemt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Les
Site Experience FeedbackJun 24, 2026
Wonderful site. Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackJun 24, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CLAM
Post-Delivery FeedbackJun 24, 2026
I got the Clinique Moisturizing Lotion. I love it! It makes my skin feel so soft and refreshed. Best Moisture Lotion I've used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sunflower
Site Experience FeedbackJun 24, 2026
This was very easy and smooth, my thanks to Clinique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wowzer too easy peasy
Site Experience FeedbackJun 24, 2026
Smooth no issues clearly easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A