Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,975 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 8% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,170
Online Shopper
Site Experience FeedbackJun 28, 2026
Website was very easy to use. Price is good too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samantha
Site Experience FeedbackJun 28, 2026
Easily able to browse the website to find what I needed. Very simple checkout process
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bebang
Site Experience FeedbackJun 28, 2026
I found very easy in looking for clinique product i want.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tiff
Site Experience FeedbackJun 28, 2026
Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
az80
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trini
Site Experience FeedbackJun 28, 2026
Great service online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Very good. So fast and easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana B
Site Experience FeedbackJun 28, 2026
My experience was fine …
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
I like your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Seann
Site Experience FeedbackJun 28, 2026
Love Clinique ♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keekerdee
Site Experience FeedbackJun 28, 2026
I would've liked to have been able to compare products.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Karelintjie
Site Experience FeedbackJun 28, 2026
Easy to access and very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The app helped me find the perfect foundation match 😍
Post-Delivery FeedbackJun 28, 2026
The app helped me to choose/match the right color of foundation. I'd been using a color that was way off for years. HUGE difference ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gramsam
Site Experience FeedbackJun 28, 2026
Clear descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheyenne
Site Experience FeedbackJun 28, 2026
Wasnt easy to find the antipersperant.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vane
Site Experience FeedbackJun 28, 2026
Items, colors, and descriptions were all really easy to find. Checkout was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ClassECole
Site Experience FeedbackJun 28, 2026
The site is clean and clear to me. I was able to easily locate the products that I was looking for. The deal offerings were easy for me to identify and I made my purchase accordingly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rhoda
Site Experience FeedbackJun 28, 2026
I was quick and easy to find what I was looking for. Love the black honey!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ypbear
Site Experience FeedbackJun 28, 2026
I always have a good experience on Clinique’s website. I like that you receive rewards and discounts emails and texts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lloyd
Site Experience FeedbackJun 28, 2026
Very easy to find male related items. Clear and persise.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
It was easy to use except it said I had so many reward points but I wasn’t sure how I use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LZ
Site Experience FeedbackJun 28, 2026
Had a 25% off order but would have increased payment due to no longer eligible for free shipping
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Zoey562
Site Experience FeedbackJun 28, 2026
Easy to change what was in my cart when I found something I wanted more than what i previously had in my cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bibi
Site Experience FeedbackJun 28, 2026
Great experience and great description easy to navigate cite
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SB
Site Experience FeedbackJun 28, 2026
Not easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luisa
Site Experience FeedbackJun 28, 2026
I like Clinique products very much, I went to Macy's but I didn't find my eyeliner so I tried online and your website appeared. Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Very easy checkout experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackJun 28, 2026
i love your products. And you have great gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CiCi
Site Experience FeedbackJun 28, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 28, 2026
First time I used the site and it was fast and easy .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sherri
Site Experience FeedbackJun 28, 2026
The app stated that joining Smart Rewards, gave me free shipping. This was also the first time I’ve ever ordered from Clinique, so I had a promo code “FIRST”. When I tried to enter the promo code, it said I could only use one promo code. And it was using one for free shipping. It’s kind of misleading to say that if you join the smart rewards, you get free shipping, but it also keeps you from using a promo code. Just say you have a promo code for free shipping and a promo code for first time customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Very easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackJun 28, 2026
The interaction was great. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Al
Site Experience FeedbackJun 28, 2026
This was a nice experience. I’m in my seventies and not tech savvy. Your website worked well for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJun 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz25
Site Experience FeedbackJun 28, 2026
easily worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love!
Site Experience FeedbackJun 28, 2026
I love Clinique products. I’m 67 years old and have been using these skincare products a long time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
frequent customer
Site Experience FeedbackJun 28, 2026
i did not understand why a nail polish was excluded in the free shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
L Lee
Site Experience FeedbackJun 28, 2026
Clinique’s website was easy to follow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 28, 2026
I have been using Clinique products since 1975!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ela
Site Experience FeedbackJun 28, 2026
The web page widgets are jumpy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackJun 28, 2026
I found my products quickly and easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YogaLu
Site Experience FeedbackJun 28, 2026
Positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pie
Site Experience FeedbackJun 28, 2026
needs more mens products
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chloe
Site Experience FeedbackJun 28, 2026
I’m not very tech savvy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Msdk
Site Experience FeedbackJun 28, 2026
The website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manders
Site Experience FeedbackJun 28, 2026
Easy and simple to find what I was looking for. Love free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 28, 2026
I was drawn to the site by the offer on Black Honey Collection. Was disappointed that it was out of stock but bought many of the items individually instead.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
MR
Site Experience FeedbackJun 28, 2026
Happy with order experience and consistency of Clinique skin care products I have used for decades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dragonfly26
Site Experience FeedbackJun 28, 2026
Easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10