Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 3,845 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 82% |
 Neutral | 8% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 64,702
Online Shopper
Site Experience FeedbackAug 13, 2026
The reason I'm disappointed with Clinique is that they have discontinued some of their best products, the replacements offered are not equal. I'm talking in particular about the 'brow shaper powder' and the 'even better refresh' makeup. I hope you consider bringing them back. After decades of using them, I will be forced to find a product with another merchant because there isn't an equal replacement among the Clinique line.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
frequent user
Site Experience FeedbackAug 13, 2026
simple site, easy to find what I needed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Found what I was shopping for. I signed up to earn points, free shipping and a discount on my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BonnieB
Site Experience FeedbackAug 13, 2026
Great site experience. Product photography and pack designs are stellar.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
HBHP
Site Experience FeedbackAug 13, 2026
The website was beautiful, just as Clinique products. I was using my cell phone to peruse the site and there was a delay after selecting items. I'm not sure if using my cell phone was the reason for the delay but, it resulted in having to push buttons multiple times in order to move to the next screen, option, command.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TS
Site Experience FeedbackAug 13, 2026
Just needed to restock on items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
JodyJ
Site Experience FeedbackAug 13, 2026
The website is very easy to use. I was able to find the products I needed quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackAug 13, 2026
I was on FB and saw the ad. I usually order when there’s a free gift bag.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sher
Site Experience FeedbackAug 13, 2026
It took multiple tries to get to the payment page. I had to restart it several times before I could get to where you enter credit card information.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was easy to find what I needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pinar
Site Experience FeedbackAug 13, 2026
I was little upset that a lot of products were sold out. I ordered something new which I hope I will like. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Anita
Site Experience FeedbackAug 13, 2026
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Blair
Site Experience FeedbackAug 13, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Website could be better, and I hope i get the summer pack. Last time it was out of stock.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Chinnn
Site Experience FeedbackAug 13, 2026
It was a great experience! Very smooth shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Awme
Site Experience FeedbackAug 13, 2026
Okay, more reward options would be preferred
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JMoss
Site Experience FeedbackAug 13, 2026
It is cheaper to order directly from this site than from the Belk store in ehich is where I normally get this product. At first I didn't have a code for a discount. Then even better I got free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esther
Site Experience FeedbackAug 13, 2026
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
free stuff
Site Experience FeedbackAug 13, 2026
I love getting the free offers with purchase. I often wait for new things to pop up before making purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherry Jalili
Site Experience FeedbackAug 13, 2026
I did go to 2 Clinique counter today there was no available sales person for the Clinique product the sales associate from different counter could not help me with what I wanted so I came home ,and went to the site and got my product ,it did go fast and smooth.I am happy with my experience on line thx
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
CM
Site Experience FeedbackAug 13, 2026
I tried to redeem my points for a tote bag, but it wouldn't let me.I would like to be able to do it with my next purchase. Thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ieknits
Site Experience FeedbackAug 13, 2026
Was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aleks
Site Experience FeedbackAug 13, 2026
It was very smooth, great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BarbaraI
Site Experience FeedbackAug 13, 2026
Everything was very easy. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Site Experience FeedbackAug 13, 2026
First time ordering on line. Was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Megan
Site Experience FeedbackAug 13, 2026
A bit glitchy today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
I like everything about your web site. I work at Bloomingdale's and could get a 20% discount there, but you have the cutest bag, so I bought from you. Here's a suggestion--if first time customers get 15% off, why not let whatever purchase it is after that to have 10% off. Everyone loves a deal!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Vj
Site Experience FeedbackAug 13, 2026
Easy to use from the phone. Like using apple pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caroline
Site Experience FeedbackAug 13, 2026
I had an easy time navigating the website today. The headings are clear the descriptions of products are accurate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Clinique Lifer
Site Experience FeedbackAug 13, 2026
good. I was easily able to find what I was looking for a make the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randi
Site Experience FeedbackAug 13, 2026
It was very easy to find the products I was searching for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 13, 2026
I needed some foundation & eyeliner! I have used Clinic for o er 40 yrs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LDR
Site Experience FeedbackAug 13, 2026
The rewards system is pretty bad. The fact that you have to purchase something to redeem is an issue but the bigger problem is that you can only redeem the points for certain items.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Melly
Site Experience FeedbackAug 13, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dmv1023
Site Experience FeedbackAug 13, 2026
Always love Clinique happy to order direct rather than going to a department store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jterletz
Site Experience FeedbackAug 13, 2026
It was nice to see all the categories to shop from and even the sale category.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
emmorran
Site Experience FeedbackAug 13, 2026
Great variety of products. Easy website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caroline
Site Experience FeedbackAug 13, 2026
I was excited that I could combine promos like free shipping, gift sets, and redeem my points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie Bee
Site Experience FeedbackAug 13, 2026
I like that qualifying for special offers is easy to understand and appreciate the reward points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 13, 2026
I was very happy with my experience today. Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I had to ship it to my daughters house as it said you could not ship to me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LindaS
Site Experience FeedbackAug 13, 2026
It was very easy to use and I ordered very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Had trouble knowing if my credit card payment went through.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Ann
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michele B
Site Experience FeedbackAug 13, 2026
Awesome experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
I have no issues with this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P
Site Experience FeedbackAug 13, 2026
Love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Laney
Site Experience FeedbackAug 13, 2026
I easily found what I was looking for and check out with PayPal is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackAug 13, 2026
Went smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10