Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,842 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 8% | 11% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 64,515
Sondra
Site Experience FeedbackAug 14, 2026
Very easy to find what I wanted to buy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy
Site Experience FeedbackAug 14, 2026
Everything is good from clinical
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 14, 2026
I had a little bit of a hard time finding the 1.0 lotion. I felt like I had to search more for it. I did appreciate how I could find what I wanted for the most part by clicking specific skin types. I would have liked to better understand the difference between the calm repair and calm relief. I had a hard timing deciding which I needed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrsAnder
Site Experience FeedbackAug 14, 2026
Always loved Clinique and today’s order was no exception. I ALWAYS find my way back. Easy shopping today. Can’t wait to try the black honey lip oil and mascara. Thankful for zero shipping cost! Took advantage of a discount and the special gift plus full size product additions!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cats clinique
Site Experience FeedbackAug 14, 2026
I love happy heart and wanted more product choices for that fragrance.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pitagirl
Site Experience FeedbackAug 14, 2026
I was waiting for Ulta to have their sale and my sister told me how she orders direct and gets free gifts. I was pleasantly surprised. Wonderful experience with the online order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ann
Site Experience FeedbackAug 14, 2026
Everything was very smooth, I was able to use my student discount which was very important to me, If there wasnt one available I wouldn't have been able to purchase. I was going to get my items from a different store but I saw the glo to go gift and birthday gift and immediately purchased from here. Very satisfied! Especially after seeing the generous return policy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
I hope for more discount offers.
Site Experience FeedbackAug 14, 2026
Good!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 14, 2026
It's just ok
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Macfish49
Site Experience FeedbackAug 14, 2026
Love the products.website easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ambrose
Site Experience FeedbackAug 14, 2026
Easy to find product and categorized by needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellem
Site Experience FeedbackAug 14, 2026
Clinique will always be the gold standard for skincare!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 14, 2026
Smooth and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blackhoneylover
Site Experience FeedbackAug 14, 2026
Easy to navigate, looked clean and welcoming
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
POOM
Site Experience FeedbackAug 14, 2026
Nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SZ
Site Experience FeedbackAug 14, 2026
Easy to navigate and find what I was looking for. I have been having a new issue with redness. Looking forward to trying these products. Loved that I received a discount.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nita
Site Experience FeedbackAug 14, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tool girl
Site Experience FeedbackAug 14, 2026
Had to use search to get items I wanted-it would have been simpler to just open site & let me browse. The gift offers were somewhat confusing & wasn’t sure if birthday gift was included. Email told me to enter code at checkout & I got error message when I did. I guess I’ll just find out when my order arrives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 14, 2026
I have used Clinique for over 30 years. It is a quality brand and gentle on sensitive skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RH
Site Experience FeedbackAug 14, 2026
I could not find the pink powder blush I have been using for years. Even at Macys. I will be returning unopened what I bought today! Thank you for having it on your website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Had to keep going back and forth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackAug 14, 2026
So easy to use. Easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Overall sote performance needs to be improved - it takes a few seconds whenever I remove an order. Product selection was easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Kati
Site Experience FeedbackAug 14, 2026
Love Clinique
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toni
Site Experience FeedbackAug 14, 2026
I have used Clinique products for over 25 years. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeron
Site Experience FeedbackAug 14, 2026
I have been using Clinique for 40 or so years. The website is an easy way to get what I need when it isn’t convenient to go to a store
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackAug 14, 2026
The site is user friendly, I always get what I need and some free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Love being able to use the teacher discount but it must be re applied each time not available in the rewards log in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MountainMama
Site Experience FeedbackAug 14, 2026
Easy peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samshak
Site Experience FeedbackAug 14, 2026
Had good experience with clinique website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
sono
Site Experience FeedbackAug 14, 2026
easy fast ordering-reorder basic and freebies:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dean
Site Experience FeedbackAug 14, 2026
It needs to be easier to delete old ship to addresses.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nancy
Site Experience FeedbackAug 14, 2026
Very easy to navigate and place order. I love Clinique products and have used them for 50 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 14, 2026
My chat bot or person was helpful. Again, I was disappointed that facial soap mild was not available. I'm wondering if you'll ever carry your 3 pak of mini bars again.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 14, 2026
I wear only wear Happy heart perfume!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Clinique
Site Experience FeedbackAug 14, 2026
Website was a little slow but the overall expeience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz G
Site Experience FeedbackAug 14, 2026
No complaints. Very straightforward with cost and options when there were additional colors, was very clear
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
shu
Site Experience FeedbackAug 14, 2026
super easy to check items and order them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vbzyce
Site Experience FeedbackAug 14, 2026
I love the ease of doing business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyce
Site Experience FeedbackAug 14, 2026
Overall good experience however it did not give an option to check or confirm shipping address so I had to cancel my order, replace the order, and lost my student discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackAug 14, 2026
First time Apple Pay didn’t work - it never does on this site, I always have to do it twice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dano
Site Experience FeedbackAug 14, 2026
Got a bit confusing when the free gift was offered. There were several tiers of free products depending on $ order size and not sure which one applied. Otherwise, straightforward process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanie N-B!
Site Experience FeedbackAug 14, 2026
I think you have a good website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fonda
Site Experience FeedbackAug 14, 2026
Not clear with discount codes and free item options.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Brandi
Site Experience FeedbackAug 14, 2026
Ordered just what I needed. Thought would have liked categories to be easier but was fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackAug 14, 2026
Mostly good but had a little bit of a hard time finding men’s products.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackAug 14, 2026
It was easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Carla
Site Experience FeedbackAug 14, 2026
It was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 14, 2026
Easy and fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10