Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,977 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 8% | 8% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,097
E.T. Smooth
Site Experience FeedbackJun 29, 2026
Recommended men skincare products very helpful
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sherry
Site Experience FeedbackJun 29, 2026
This is the first time I have ever ordered Clinique online. The experience was fine. I am not a tech savvy person so I did find it just a little more complicated to navigate. Probably then people who are used to doing everything online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Glow
Site Experience FeedbackJun 29, 2026
All good easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackJun 29, 2026
Using the website was fine. It was easy to navigate and i found what I was looking for quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Definitely makes me want to purchase when there is a free gift with purchase!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 29, 2026
It was easy to order and got fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ARR
Site Experience FeedbackJun 29, 2026
I typically purchase from Macys but they never have the products I need. I was able to get what I needed on the website directly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sergei
Site Experience FeedbackJun 29, 2026
All is good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Backtoclinique
Site Experience FeedbackJun 29, 2026
Good, average interface, easy to use. I have no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L
Site Experience FeedbackJun 29, 2026
Lovely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skippy
Site Experience FeedbackJun 29, 2026
It would be nice if the lip products were all shown on a model.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sf
Site Experience FeedbackJun 29, 2026
I found my experience very simple and straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Msprisc
Site Experience FeedbackJun 29, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 29, 2026
Seamless!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe S
Site Experience FeedbackJun 29, 2026
The interaction went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Clinique is the best !
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Elle
Site Experience FeedbackJun 29, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1st time
Site Experience FeedbackJun 29, 2026
good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 29, 2026
i appreciate the loyalty points and the offer of gifts and discounts
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GWL
Site Experience FeedbackJun 29, 2026
I repeatedly lost the page/order...may have been my fault!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackJun 29, 2026
Good, didn’t have to retrieve any account numbers
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Veronique A.
Site Experience FeedbackJun 29, 2026
The free gifts kinda screwed up in the mobile site, I couldnt tell if I was supposed to elect something or if it was automatic and it took a n extra couple steps to get to the checkout portion (again on mobile internet browser). Otherwise it was all fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nona
Site Experience FeedbackJun 29, 2026
Website was easy to use and navigate! I used the search option and was able to find the item I was looking for quickly. Check out was a little different with Apple Pay, but I was able to manually enter my card and it went through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms Dre
Site Experience FeedbackJun 29, 2026
Very quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hard to find but worth it
Site Experience FeedbackJun 29, 2026
It was a little hard to find my exact item at first. I wanted the limited edition nail polish. However, that didn't stop me, because the color was so beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Love Clinique products, but I'm disappointed that the facial bar soap is not available. I hope it has not been discontinued!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 29, 2026
Easy to navigate website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzy
Site Experience FeedbackJun 29, 2026
Website worked fine today -- I was able to find everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackJun 29, 2026
love this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Svit
Site Experience FeedbackJun 29, 2026
Such an easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 29, 2026
Found out after trying to order a product that it was being discontinued and was sold out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 29, 2026
I don’t like that you test on animals and word is spreading and will be looking for new make up if it’s true you test on dogs
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
monisiren
Site Experience FeedbackJun 29, 2026
Very easy to use and great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dewey Glow
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Checked prices a week ago and the products I ordered totaled $100, this week $140. Checked Ulta $120. Luckily I qualified for the military discount but it's super frustrating how much price shopping I had to do first because your own website doesn't offer the best deals up front every day!
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
santa
Site Experience FeedbackJun 29, 2026
good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelley
Site Experience FeedbackJun 29, 2026
Site worked well although it wasn't clear what products were coming in the gift, which was a bit frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Memaw
Site Experience FeedbackJun 29, 2026
Quick and easy So glad Black Honey nail polish is back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Achris
Site Experience FeedbackJun 29, 2026
Everything is clearly stated with colorful pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackJun 29, 2026
Website is user friendly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nature
Site Experience FeedbackJun 29, 2026
So far great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Becky
Site Experience FeedbackJun 29, 2026
Very happy with experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Joyemil
Site Experience FeedbackJun 29, 2026
Yesterday I visited the site for the black honey bundle collection. It waa sold out. I was pleased to see it in stock today.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 29, 2026
Everything was great, very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cliniqueisbest
Site Experience FeedbackJun 29, 2026
Easy for me to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cocoa
Site Experience FeedbackJun 29, 2026
I had trouble because I forgot my password and I checked out as a guest so I could complete my order. Though I have always loved Clinique products as far back as I started wearing make up and still do.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Randy
Site Experience FeedbackJun 29, 2026
I love Clinque, but using the site was slow, to the point I almost cancelled my selection
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ava
Site Experience FeedbackJun 29, 2026
Clinique did a good job. 10/10
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9