Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating based on 3,972 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 8% | 8% |
 Negative | 7% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 66,887
DD
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Er
Site Experience FeedbackJul 2, 2026
Overall good. I wasn't searching for improvements, and cannot think back on any so that's a good sign.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ktckr
Site Experience FeedbackJul 2, 2026
no problem with website, except it took longer than normal to load
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Judy
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Customerfor45yrs
Site Experience FeedbackJul 2, 2026
I was scrolling FaceBook and gladly came across the Clinique ad. It helped to remind me to order face moisturizer before I ran out. Very grateful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry's Clinique
Site Experience FeedbackJul 2, 2026
Very easy to shop, order and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ME
Site Experience FeedbackJul 2, 2026
Hello, Will I receive the Free Gift when it is available from my order? Thank you!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nafis
Site Experience FeedbackJul 2, 2026
I got 15% discount. But, not good for my birthday gifts, last year and this year! I have to call them like what I did last year! I also could not redeem the gift kit after purchasing +75.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cyndi
Site Experience FeedbackJul 2, 2026
Easy to find what I was looking for, and I love and appreciate they offer a teacher discount! Was sad to see some items of interest sold out, but will likely be back again to order in the future.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
KAT
Site Experience FeedbackJul 2, 2026
MOISTURE SURGE PRODUCTS ARE AWESOME
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJul 2, 2026
Runs slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ilene
Site Experience FeedbackJul 2, 2026
I've ordered twice recently and have had no problems with the website or with delivery of products. Tracking your package is also easy. One glitch while placing my first order was that a lipstick was not in stock. I was notified when it became available, thus the second order. Free Shipping so I'm a happy lady!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 2, 2026
All about eyes is a great product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 8
Gail
Site Experience FeedbackJul 2, 2026
Reviews were easily accessible, allowed me to make an informed decision NOT to invest in a full size product that I haven't tried yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Brian
Site Experience FeedbackJul 2, 2026
I love the products, these lotions are the only Ones I use I just wish some of the eye creams were more affordable. Thanks
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 2, 2026
The website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Granny glow
Site Experience FeedbackJul 2, 2026
Website is well organized and easily navigated for the different products I was searching for
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marciega
Site Experience FeedbackJul 2, 2026
I was looking for a waterproof lipstick, and I liked the try-on color on camera option to help me decide on a color without making a mistake!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
I love the way the product feels on my face
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doaks
Site Experience FeedbackJul 2, 2026
I have always had good luck with Clinique. But have had to wait a year for your hairspray to come back into stock. It’s the only hairspray I use and I was pretty upset to have to wait so long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rod
Site Experience FeedbackJul 2, 2026
I wish there were more payment options. (PayPal, ApplePay, Venmo, etc.). Otherwise it was all fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barb
Site Experience FeedbackJul 2, 2026
I found the facial soap easily to day, but some products are hard to find. It would be helpful if there was a search bar for easy access.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonia
Site Experience FeedbackJul 2, 2026
Happy that order was saved from the day prior and bonus gift was automatically applied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TT
Site Experience FeedbackJul 2, 2026
Too many questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SmokeyEyez
Site Experience FeedbackJul 2, 2026
Easy to search, add to cart, and purchase. I would have liked advice on makeup colors based on skin/eye color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mon31765
Site Experience FeedbackJul 2, 2026
Easy to use and was glad to get a 15% discount
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CL
Site Experience FeedbackJul 2, 2026
it was great! Love the free gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shira
Site Experience FeedbackJul 2, 2026
I was very easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
BA
Site Experience FeedbackJul 2, 2026
Your Website is difficult to navigate because of the pop-ups of product images as you scroll through options. Additionally, in the checkout, there are at least 15 of my home and billing addresses at check out that I am unable to delete.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
BAnnie2933
Site Experience FeedbackJul 2, 2026
Thank you for sharing the new product and promotion to order. :-)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJul 2, 2026
The items were easy to find. I missed a step at checkout and had to come back but that was my fault.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Louise
Site Experience FeedbackJul 2, 2026
Very easy and could redeem easily
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenn
Site Experience FeedbackJul 2, 2026
Website is a little clunky and outdated. But I do like the "view details" view of past purchases.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Grammy
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yusef
Site Experience FeedbackJul 2, 2026
Hard to navigate, nice deals and prices though.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Emma
Site Experience FeedbackJul 2, 2026
Easy site to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K S
Site Experience FeedbackJul 2, 2026
Hard to read on phone
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Crystal W
Site Experience FeedbackJul 2, 2026
The website was a breeze to use. I enjoy pursuing the website often for deals (I get text message reminders!) and it is very easy to navigate. The checkout process is simple and easy to use as well. I love Clinique!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
z1p
Site Experience FeedbackJul 2, 2026
Very informative and designed descriptive about all products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irene
Site Experience FeedbackJul 2, 2026
Easy to select and buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tami
Site Experience FeedbackJul 2, 2026
easy to use, check out is quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon Elizabeth
Site Experience FeedbackJul 2, 2026
Professional appearance, easy to find products but appearance is slow.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy
Site Experience FeedbackJul 2, 2026
Clinique products are Amazing. Have SO many!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ginabean
Site Experience FeedbackJul 2, 2026
I always find it quick and easy and have no issues with the clinical website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJul 2, 2026
Had a hard time resetting password on site.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee Happy
Post-Delivery FeedbackJul 2, 2026
I feel the item was way too small for the price I paid
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 6
bmale
Site Experience FeedbackJul 2, 2026
Nothing bad, they always have my products i need
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bb
Site Experience FeedbackJul 2, 2026
I had no problems today
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9