CITY HOME Customer Reviews
CITY HOME holds a 8.5/10 overall rating and 804 verified post-delivery reviews on Bizrate.
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 73% | 76% |
 Neutral | 11% | 10% |
 Negative | 16% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 85% |
Neutral | 13% | 10% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,385
LAR
Post-Delivery FeedbackSep 23, 2026
Shopping was easy. They had a great selection. I was able to get my chairs on sale!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
mmm
Site Experience FeedbackSep 23, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stuartmom772
Site Experience FeedbackSep 23, 2026
Love city home!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalia
Post-Delivery FeedbackSep 23, 2026
I have ordered a coffee table for 1400 usd , but when i have received it , it was not well made , the tabletop is not centered on the base well , there are some gaps between the top and the base .
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 8
SG
Site Experience FeedbackSep 23, 2026
I would have liked to see the size of the pouf in a room compared to a couch or a reading chair. I also would have liked to see the multiple items in my cart together. I used a split screen eventually, but I think this would be a nice feature to add.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackSep 22, 2026
ok - surprising to read about a threshold delivery charge
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackSep 22, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 22, 2026
The order process was smooth and easy to complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Post-Delivery FeedbackSep 22, 2026
Very easy process, very good communication as to delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 22, 2026
The ordering process was good, however, I received the wrong rug. It should have been the blue one.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Birdie
Site Experience FeedbackSep 21, 2026
Easy to navigate and you can see the prices through the entire checkout process.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Joanie
Site Experience FeedbackSep 21, 2026
It was very easy and lots of selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobBob
Post-Delivery FeedbackSep 21, 2026
Excellent from start to finish.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
verapro
Site Experience FeedbackSep 21, 2026
Im a designer and love ordering from city home and frequently visit the showroom in Dania beach.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Site Experience FeedbackSep 21, 2026
Website was easy to navigate and offered good alternatives to what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackSep 21, 2026
Saw the items in store, purchased online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gabby
Site Experience FeedbackSep 20, 2026
All great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABarrera
Site Experience FeedbackSep 20, 2026
Loved the experience of buying online. Everything is well organized and I liked the 360 degree view option of the products. I would like to have just a little bit more information like the weight limit for the bed I bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cass
Site Experience FeedbackSep 20, 2026
I was trying to add the 10 off promo code to this order but as soon as I entered the credit card number the order submitted.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 20, 2026
Excellent Quality of the furniture purchased, I have been decorating and redecorating my home with City furniture for over 10 years now and I have never ever been disappointed with any of my past purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pearl
Site Experience FeedbackSep 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HJ
Post-Delivery FeedbackSep 20, 2026
Ordered 2 chairs and only 1 has been delivered. There has been ZERO communication as to why the second chair was not delivered or when it will be delivered. Getting in touch with customer service was not easy and once I was able to speak with someone they were not knowledgeable at all and said it would take 48 hrs to give me any information, I have not heard anything back yet
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Ross
Post-Delivery FeedbackSep 20, 2026
I saw this chair in an ad, but when I asked about it at the store, they said there were two in the warehouse but they could not sell them. I went home and was able to order them online. Big mistake, they said if I wanted to return them, I had 24 hours. These two chairs were made in India and the construction is not the same for both chairs. They are the most uncomfortable chairs we have ever sit in! I know now why they could not sell in store.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 10
DeeH
Post-Delivery FeedbackSep 20, 2026
The cst scratched up my old wooden coffee and end table so I figured it was time for new furniture. I saw this elegant set at City Home and days later I kept thinking about it so I splurged and got it. It looks very nice with the new couch and chair that I bought last year. I’m a very satisfied City Home customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
August
Post-Delivery FeedbackSep 20, 2026
Amazing customer service and good pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 20, 2026
It was great. Our delivery driver was professional, kind, and fast. Would highly recommend. I love my new recliner
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 20, 2026
there was no way to enter discount code ... please adjust and email me
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tanya
Site Experience FeedbackSep 19, 2026
Great experience. Website is easy to use and I love white glove delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Design obsessed
Site Experience FeedbackSep 19, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dustin
Site Experience FeedbackSep 19, 2026
Good experience. Dumb that I have to pay shipping charges.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Angela
Site Experience FeedbackSep 19, 2026
Everything was good but I went with a bunk bed without storage bc it wasn’t available unit Jan 2027
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
I did not like the shipping price with assembly for an ottoman that doesn’t need assembly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Allie
Site Experience FeedbackSep 19, 2026
Easy check out process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alex
Post-Delivery FeedbackSep 19, 2026
I submitted a claim. Stating there was a stain on one of my dining room chairs. And nobody has reached back out yet. It's been over a week.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 5
Sid
Site Experience FeedbackSep 19, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kimmy
Site Experience FeedbackSep 19, 2026
I love city furniture products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DR
Post-Delivery FeedbackSep 18, 2026
Sofa came with only Spanish directions. Pieces wouldn't fit together. Customer service told me I'd have to wait 5 days for someone to come out when im a 15 minute drive away and I don't have a sofa. Offered only shipping charge back, $40 for a $900 sofa. All of that is unacceptable and I will probably be a 1 and done buyer of yours. Shame.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 8
jb
Site Experience FeedbackSep 18, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Furniture
Site Experience FeedbackSep 18, 2026
Simple to use
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackSep 18, 2026
Great selection Numerous items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Frank
Site Experience FeedbackSep 18, 2026
The process was very easy, they delivery is scheduled for the next day. It was very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dibo
Site Experience FeedbackSep 18, 2026
I had a very good experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Carol
Post-Delivery FeedbackSep 18, 2026
I would have liked to speak to a live person regarding conformation of my order. I ordered online after visiting the showroom 6 months ago to review all my choices for the chairs purchased. I purchased a sofa 2 years ago from CITY and was trying to fine recliners to match that were not available during my original purchase. Not having a phone number to confirm my delivery appointment was unacceptable. THIS is a furniture store not Wayfair or Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
dray
Site Experience FeedbackSep 17, 2026
Love this dresser saw it in person and it was very nice. Can't wait to receive it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous Buyer
Site Experience FeedbackSep 17, 2026
Excited to receive my chairs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NE
Site Experience FeedbackSep 17, 2026
Very smooth!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 17, 2026
It doesn’t make recommendations based on selections. That’s helpful when I use other sites.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mario
Site Experience FeedbackSep 17, 2026
It was so easy to purchase online and found the mirror I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 17, 2026
Good, easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10