CITY HOME Customer Reviews
CITY HOME holds a 8.6/10 overall rating and 811 verified post-delivery reviews on Bizrate.
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 75% | 75% |
 Neutral | 10% | 10% |
 Negative | 15% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 14% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,644
J
Site Experience FeedbackAug 3, 2026
Site was a little buggy, some parts of the item details leave more to be desired from the description and reviews section, to a lack of the images available.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Easy to use!
Site Experience FeedbackAug 3, 2026
Nice stores and people - website is user friendly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 3, 2026
IT WAS SUPER EASY TO USE ONLINE PURCHASE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
shopping experience was easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mily
Site Experience FeedbackAug 3, 2026
The website was easy to use and I found the furniture I was looking for. The checkout process was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karol
Site Experience FeedbackAug 3, 2026
All great. No complains.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pawhouse
Site Experience FeedbackAug 3, 2026
Like the free shipping and put together offer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC
Site Experience FeedbackAug 3, 2026
Website easy to use and I always find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
USER FRIENDLY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackAug 2, 2026
I am trying to price match
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ang
Site Experience FeedbackAug 2, 2026
I liked how fast and efficient it was.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Love everything I bought and delivery guys were outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Christine
Site Experience FeedbackAug 2, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tory
Post-Delivery FeedbackAug 2, 2026
Broken bed frame, took weeks to even receive order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Liyah
Site Experience FeedbackAug 2, 2026
Easy and quick
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DJ
Site Experience FeedbackAug 2, 2026
The website was great I had found what I wanted in store but I wanted to think over the purchase decision and I was able to get the same deal in in store personnel were able to offer me. It was easy to find the item I was looking for and check out took me just minutes.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 2, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ChrisP
Site Experience FeedbackAug 2, 2026
The website was excellent and very easy to navigate. I was particularly impressed by how accurate the product descriptions were, which made the shopping experience seamless and reliable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Thank
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Disappointed
Post-Delivery FeedbackAug 2, 2026
I purchased online, bedroom furniture but no mattresses with premium delivery. It said to make sure the room was clear of furniture and ready for delivery. I called customer service on the phone to ask if the delivery would take a matress even though I did not order one. She wasn't sure so she put me on hold. She returned to the phone to tell me that as long as I paid for the premium delivery, they would take my old matress. I even asked again, "even without purchasing a mattress?" And she reassured me that as long as I am having furniture delivered and it's not a threshold delivery, it would get taken. The delivery people refused to take it even after calling their supervisor to check.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 5
RLG
Site Experience FeedbackAug 1, 2026
good experience w the product. Charging $149 for delivery is awful, almost made me not want to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tristan
Site Experience FeedbackAug 1, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trav
Site Experience FeedbackAug 1, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackAug 1, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eyenis
Site Experience FeedbackAug 1, 2026
I visited the store for the first time today. I went in person and I felt in love with so many products. My favorite furniture store now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Like it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackAug 1, 2026
The website interactions were great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Desmond
Site Experience FeedbackAug 1, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yana
Site Experience FeedbackAug 1, 2026
I love this
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bug
Site Experience FeedbackAug 1, 2026
Excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Msperkie
Site Experience FeedbackAug 1, 2026
Extremely easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rachelandlucky
Site Experience FeedbackAug 1, 2026
It would be appreciated if there was a lower delivery cost for accessories like accent pillows since they do not require threshold delivery.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jimmy P
Site Experience FeedbackAug 1, 2026
Website was very easy to order from, and to place order. Fast and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 1, 2026
My experience was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ash
Site Experience FeedbackJul 31, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJul 31, 2026
Easy purchase process and clear dimensions shown with product. convenient delivery options and scheduling
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viki
Post-Delivery FeedbackJul 31, 2026
My experience with city home is always good. I love shopping there.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
argenisfg
Site Experience FeedbackJul 30, 2026
its fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Empty Nesters
Site Experience FeedbackJul 30, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJul 30, 2026
The dimensions of the furniture are not clear. When I called customer service, they could not give me other information. I only ordered because I can return it if I don't like it - per customer service
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
EKanas
Post-Delivery FeedbackJul 30, 2026
the chair purchased online looks NOTHING like the photos. i called to inquire abiut returning and the agent said all sales final. i wont be buying from city ever again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Easy online ordering process, good delivery updates, on time delivery, delivery guys were professional and polite.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Resident
Site Experience FeedbackJul 29, 2026
Very easy to locate what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fr
Site Experience FeedbackJul 29, 2026
Easy to find the item and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10