CITY HOME Customer Reviews
CITY HOME holds a 8.5/10 overall rating and 802 verified post-delivery reviews on Bizrate.
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 73% | 74% |
 Neutral | 11% | 12% |
 Negative | 16% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 11% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,386
Online Shopper
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gabby
Site Experience FeedbackSep 20, 2026
All great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABarrera
Site Experience FeedbackSep 20, 2026
Loved the experience of buying online. Everything is well organized and I liked the 360 degree view option of the products. I would like to have just a little bit more information like the weight limit for the bed I bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cass
Site Experience FeedbackSep 20, 2026
I was trying to add the 10 off promo code to this order but as soon as I entered the credit card number the order submitted.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 20, 2026
Excellent Quality of the furniture purchased, I have been decorating and redecorating my home with City furniture for over 10 years now and I have never ever been disappointed with any of my past purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pearl
Site Experience FeedbackSep 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HJ
Post-Delivery FeedbackSep 20, 2026
Ordered 2 chairs and only 1 has been delivered. There has been ZERO communication as to why the second chair was not delivered or when it will be delivered. Getting in touch with customer service was not easy and once I was able to speak with someone they were not knowledgeable at all and said it would take 48 hrs to give me any information, I have not heard anything back yet
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Ross
Post-Delivery FeedbackSep 20, 2026
I saw this chair in an ad, but when I asked about it at the store, they said there were two in the warehouse but they could not sell them. I went home and was able to order them online. Big mistake, they said if I wanted to return them, I had 24 hours. These two chairs were made in India and the construction is not the same for both chairs. They are the most uncomfortable chairs we have ever sit in! I know now why they could not sell in store.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 10
DeeH
Post-Delivery FeedbackSep 20, 2026
The cst scratched up my old wooden coffee and end table so I figured it was time for new furniture. I saw this elegant set at City Home and days later I kept thinking about it so I splurged and got it. It looks very nice with the new couch and chair that I bought last year. I’m a very satisfied City Home customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
August
Post-Delivery FeedbackSep 20, 2026
Amazing customer service and good pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 20, 2026
It was great. Our delivery driver was professional, kind, and fast. Would highly recommend. I love my new recliner
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 20, 2026
there was no way to enter discount code ... please adjust and email me
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tanya
Site Experience FeedbackSep 19, 2026
Great experience. Website is easy to use and I love white glove delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Design obsessed
Site Experience FeedbackSep 19, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dustin
Site Experience FeedbackSep 19, 2026
Good experience. Dumb that I have to pay shipping charges.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Angela
Site Experience FeedbackSep 19, 2026
Everything was good but I went with a bunk bed without storage bc it wasn’t available unit Jan 2027
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
I did not like the shipping price with assembly for an ottoman that doesn’t need assembly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Allie
Site Experience FeedbackSep 19, 2026
Easy check out process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alex
Post-Delivery FeedbackSep 19, 2026
I submitted a claim. Stating there was a stain on one of my dining room chairs. And nobody has reached back out yet. It's been over a week.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 5
Sid
Site Experience FeedbackSep 19, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kimmy
Site Experience FeedbackSep 19, 2026
I love city furniture products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DR
Post-Delivery FeedbackSep 18, 2026
Sofa came with only Spanish directions. Pieces wouldn't fit together. Customer service told me I'd have to wait 5 days for someone to come out when im a 15 minute drive away and I don't have a sofa. Offered only shipping charge back, $40 for a $900 sofa. All of that is unacceptable and I will probably be a 1 and done buyer of yours. Shame.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 8
jb
Site Experience FeedbackSep 18, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Furniture
Site Experience FeedbackSep 18, 2026
Simple to use
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackSep 18, 2026
Great selection Numerous items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Frank
Site Experience FeedbackSep 18, 2026
The process was very easy, they delivery is scheduled for the next day. It was very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dibo
Site Experience FeedbackSep 18, 2026
I had a very good experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Carol
Post-Delivery FeedbackSep 18, 2026
I would have liked to speak to a live person regarding conformation of my order. I ordered online after visiting the showroom 6 months ago to review all my choices for the chairs purchased. I purchased a sofa 2 years ago from CITY and was trying to fine recliners to match that were not available during my original purchase. Not having a phone number to confirm my delivery appointment was unacceptable. THIS is a furniture store not Wayfair or Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
dray
Site Experience FeedbackSep 17, 2026
Love this dresser saw it in person and it was very nice. Can't wait to receive it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous Buyer
Site Experience FeedbackSep 17, 2026
Excited to receive my chairs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NE
Site Experience FeedbackSep 17, 2026
Very smooth!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 17, 2026
It doesn’t make recommendations based on selections. That’s helpful when I use other sites.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mario
Site Experience FeedbackSep 17, 2026
It was so easy to purchase online and found the mirror I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 17, 2026
Good, easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 17, 2026
Very poor communication with the delivery driver; he just kept saying he was very busy. I paid for premium delivery and they left everything dirty.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Larissa
Post-Delivery FeedbackSep 16, 2026
This is the worst service I’ve ever experienced. After shopping and ordering I had better things to say, but my delivery was AWFUL. King bed came with queen slats. Delivery men didn’t care, referred me to customer service who did not help. I was on the phone with them for 2 hrs. They tried to use my warranty, file a claim, and schedule a technician without understanding my deliver was missing a piece. I asked to speak with supervisor and they said they’d call back within 24 hrs. I wanted a Saturday delivery for an “exchange” (so I could return and get all parts) and I was told a weekend wasn’t available for another 6-8 weeks. That long Without a bed? That’s insane. I travel for work, and work M-F and was learning a new job. I cannot take off and they just kept saying “the system” won’t let them schedule a Saturday. So the supervisor called back and said if a Saturday opens, he’ll call me and ask if I want to schedule it. At this time, I had a Friday delivery and rearranged work and travel to be home for the bed. I get a text from a store salesperson saying “we sent an email to confirm” and I had no email. I CALL to then find out my delivery was moved to Saturday. Mind you, they don’t send confirmation emails for exchanges. How do you complete or set up a transaction without proof?? TERRIBLE. I also ordered a dresser kn back order but who knows if they really know what they’re talking about. I’m really disappointed and my back hurts from sleeping on my sofa bc of their mistake. Wouldn’t recommend. I paid premium delivery for $150 and did not get it
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 1
RG
Site Experience FeedbackSep 16, 2026
Generally good experience, but loading was slow.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 16, 2026
Easy to manœuvre and find things on website, clear instructions during checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NoThankyou
Site Experience FeedbackSep 15, 2026
AI has ruined the shopping experience
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Potra
Site Experience FeedbackSep 15, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackSep 15, 2026
City furniture always has good options. I like that the delivery is fast and easy however I think it’s expensive compared to other companies. We have a lot of items from city home and they have surved us well!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Colleen
Post-Delivery FeedbackSep 15, 2026
It arrived on time. Guys did. Great job. Cleaned everything up. Very pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nb
Site Experience FeedbackSep 14, 2026
I love City Furniture. Customer service is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kj
Post-Delivery FeedbackSep 14, 2026
Headboard is cracked so can't complete my bedroom. Dresser has a small crack in it as well but we're not turning that in as a claim.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackSep 14, 2026
The prices are similar to other furniture stores and. The quality is subpar. Couch cushion are flatten within a a couple months and the couch squeaks as well
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Camila
Site Experience FeedbackSep 14, 2026
It was ok.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Dave M
Site Experience FeedbackSep 14, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Aleeya
Post-Delivery FeedbackSep 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
MB
Post-Delivery FeedbackSep 14, 2026
We got the Cleo sectional and love it so much! The delivery was seamless and we will definitely be buying from city home again. Best furniture experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
No bad experience. It worked exactly as I would have expected and wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10