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Chick's Discount Saddlery Reviews - 26,909 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 81 - 100 of 26,909

Mustache 56

Site Experience Feedback

Nov 25, 2024

Looking for a duster full length coat and was able to find one on your website. Nothing negative

Online Shopper

Site Experience Feedback

Nov 25, 2024

N/A

Dsue

Site Experience Feedback

Nov 25, 2024

Great

Online Shopper

Site Experience Feedback

Nov 25, 2024

Love the Black Friday deals! Ordered my daughter a helmet she has been wanting!

Moonie

Site Experience Feedback

Nov 25, 2024

Was a little annoying at first but once I figured out some stuff it was easier

Karin

Site Experience Feedback

Nov 25, 2024

I love everything about Chicks I just wish shipping was more reasonable especially for cross border shopping since we already get hit with difference in currency,

Matt H

Site Experience Feedback

Nov 25, 2024

The checkout was a bit strange but good experience.

Ma

Site Experience Feedback

Nov 25, 2024

Great website

Sarah

Site Experience Feedback

Nov 25, 2024

Chick's always has an a amazing selection and usually has what I need

Alice

Site Experience Feedback

Nov 25, 2024

Nice selection of items. Easy to find what your looking for and check out was quick.

L

Site Experience Feedback

Nov 25, 2024

Site is a little hard to navigate but good prices

John P

Site Experience Feedback

Nov 25, 2024

Ordering for a friend for Christmas the process was easy and quick

MamaE

Site Experience Feedback

Nov 08, 2024

Was last 15 minutes of 90% sale and my cart vanished. Not sure what happened as cart re-appeared. Was able to finish transaction but barely. Was very frustrating experience

Shay

Site Experience Feedback

Nov 25, 2024

Very easy to order

Manda

Site Experience Feedback

Nov 25, 2024

Was good

Haven

Site Experience Feedback

Nov 25, 2024

Could not find the color I originally wanted.

Rayme

Site Experience Feedback

Nov 13, 2024

All Good


Post-Delivery Feedback

Nov 25, 2024

Great price, fast shipping, happy with my purchase

Timmy

Site Experience Feedback

Nov 25, 2024

Everything was great!

Online Shopper

Site Experience Feedback

Nov 25, 2024

Super easy to use web site. Shipping charges were easy to figure out.

Rimmie

Site Experience Feedback

Nov 25, 2024

Came looking for a specific item and ended up leaving purchasing multiple items. Free shipping over a certain price would be greatly appreciated