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Chick's Discount Saddlery Reviews - 26,909 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 121 - 140 of 26,909

J

Site Experience Feedback

Nov 25, 2024

Shipping charges nuts

Grammac

Site Experience Feedback

Nov 25, 2024

Trouble getting to payment page. Otherwise good

Horse lady

Site Experience Feedback

Nov 25, 2024

Everything was easy.

Bubba

Post-Delivery Feedback

Nov 25, 2024

These guys shipped my item to me fast but the postal service lost my item for a few days. But it finally came in. It was the postal service not Chicks that lost it.

Mefrommo

Site Experience Feedback

Nov 25, 2024

Good selection and prices. Needed to find a saddle horn mounting aid and Chicks had it!

Jane S

Site Experience Feedback

Nov 25, 2024

Helped me find special Christmas gifts today.

Horsemom86

Site Experience Feedback

Nov 08, 2024

Simple easy experience

Gammy

Site Experience Feedback

Nov 25, 2024

Everything was easy and great

Kimess

Site Experience Feedback

Nov 25, 2024

Easy and great pricing

Rose

Site Experience Feedback

Nov 25, 2024

Easy to use

SAlberty96

Site Experience Feedback

Nov 25, 2024

Always easy, always the best prices. Love yall.

JW

Site Experience Feedback

Nov 25, 2024

Easy to navigate website. Products have always arrived on time and are exactly as described. What I am looking for is generally in stock. I’d like shipping to be free for volume orders, but understand the need for shipping charges given the current economy.

Vicki

Site Experience Feedback

Nov 25, 2024

Very hard to checkout, wouldn't accept my physical address, ended up sending to the address it wanted to, not mine. Have lived here for over 20 years, so deliveryman shouldn't have a problem 🫰

Sonia

Site Experience Feedback

Nov 25, 2024

Chicks is one of my go tos because of low prices and goos selection.

Patrick

Site Experience Feedback

Nov 25, 2024

It was all good

jess

Site Experience Feedback

Nov 25, 2024

good would be nice to have free shipping over a Certain amount

Apple

Site Experience Feedback

Nov 25, 2024

The website is easy to use and the prices are reasonable.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Good experience

Jackson

Site Experience Feedback

Nov 24, 2024

1st time ordering

Rein n Jedd

Site Experience Feedback

Nov 24, 2024

It was very smooth, great pricing and always quick delivery!