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Chick's Discount Saddlery Reviews - 26,909 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 101 - 120 of 26,909

Linda

Site Experience Feedback

Nov 25, 2024

Great

Online Shopper

Site Experience Feedback

Nov 25, 2024

Good

HorseMomma

Site Experience Feedback

Nov 25, 2024

I enjoy the prices that Chick's Saddlery offers. I found it the best prices online for our children and horses needs and wants. Great place for Christmas gifts for the horse loving kid of mine!

Leah

Site Experience Feedback

Nov 25, 2024

Went easy

Bill

Site Experience Feedback

Nov 25, 2024

Looked up what I wanted and found it quickly at a great price--Ordering was easy

HM3 ranch

Site Experience Feedback

Nov 25, 2024

Good place to buy

Prime

Site Experience Feedback

Nov 25, 2024

I love the prices!

Pam

Site Experience Feedback

Nov 25, 2024

Great experience

JK Trav

Site Experience Feedback

Nov 25, 2024

No issues

MT Mom

Site Experience Feedback

Nov 25, 2024

Pleasant and easy to navigate

Bucky

Site Experience Feedback

Nov 15, 2024

The shopping experience was really good and easy.

yosemitegrl

Site Experience Feedback

Nov 25, 2024

Competitive pricing even without sales! Good quality, so far no issues

Outstanding

Site Experience Feedback

Nov 12, 2024

Very good quality


Post-Delivery Feedback

Nov 25, 2024

Ordered my daughter a hole new set up the quality is very good would recommend to anyone

Bg

Site Experience Feedback

Nov 25, 2024

So far I like everything I have bought, very reasonable on prices.

Butchyboo

Site Experience Feedback

Nov 25, 2024

Easy to use. Good deals

Horse-happy

Site Experience Feedback

Nov 25, 2024

Great website-nice product selection available.

Jess

Post-Delivery Feedback

Nov 25, 2024

Found needed items easily online. Came in timely matter. No complaints.

HJenk

Site Experience Feedback

Nov 25, 2024

All good things!

Online Shopper

Post-Delivery Feedback

Nov 25, 2024

Postal service kept my package In Minneapolis for 4 days- no fault of Chicks

J

Site Experience Feedback

Nov 25, 2024

Called the customer service for questions about blankets. Very knowledgeable and horse experienced staff made a much better experience