Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10
2022
Winner
Circle of
Excellence
2 years
Chick's Discount Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Chick's Discount Saddlery
Showing 561 - 580 of 26,902
Beth
Site Experience Feedback
Nov 22, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
saketome
Site Experience Feedback
Nov 22, 2024
User friendly. Easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dmarie
Site Experience Feedback
Nov 22, 2024
Great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suzanne
Site Experience Feedback
Nov 22, 2024
Great deals and selection.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Equiphile
Site Experience Feedback
Nov 22, 2024
Not quite as easy as hoped. Eventually I got it right.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathleen Couite
Site Experience Feedback
Nov 22, 2024
I can never reset my password. I have tried every time I go to check out and always have to use the guest feature so I am receiving no frequent flyer miles.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Horse Mom
Site Experience Feedback
Nov 22, 2024
I have found shopping on Chick Saddlery to be easy to use and I have been able to find what I need at great prices. I will recommend this site to others at our barn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angie
Site Experience Feedback
Nov 22, 2024
I thought everything went smoothly, I found exactly what I was looking for! The shipping was more expensive than I was expecting but well worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Taye
Site Experience Feedback
Nov 22, 2024
Good selection and prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 22, 2024
After I placed my order I had no communication regarding shipment. It took 5 days after I ordered for them to ship my product (I checked on their website). There is no way to track the shipment! It took 10 days from order to delivery, and again, no communication from Chick's. With shipping charges, the cost was not a discount. I could have ordered from Amazon.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 2
- Customer Support: 1
- Full ratings for this review »
RRuble
Site Experience Feedback
Nov 22, 2024
I love shopping this website for my girls. It is reasonably priced and good quality. I have four girls who all love horses so to be able to find somewhere that I can afford to keep up with their hobby has been a blessing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melody
Post-Delivery Feedback
Nov 22, 2024
Great products at great Prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BluEyes
Site Experience Feedback
Nov 22, 2024
Exciting cause now I'm working for one them long jackets ol western one for my son for Christmas it was simple I'm in love with Chick's Discount Saddlery my new favorite online shopping place THANK YOU
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vet
Site Experience Feedback
Nov 22, 2024
The website was easy to locate what I needed. Easy to navigate. Great filters.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sarah Jean
Site Experience Feedback
Nov 22, 2024
Great quality and even better price, I look forward to getting my next order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave90
Site Experience Feedback
Nov 22, 2024
Very helpful, great sales prices, overall great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ellen
Post-Delivery Feedback
Nov 22, 2024
Unfortunately my mare destroyed her new blanket within 2 hours of putting it on her, i wanted to cry . Not your fault , but she managed to rip it up badly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
LGoodrum4
Site Experience Feedback
Nov 22, 2024
It went very well and smoothly. Every time I use the website I am able to easily find many options for what I am looking for and the process always goes good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
momof4angels
Site Experience Feedback
Nov 22, 2024
Not thrilled about the shipping charges. I think after $50.00 should have free shipping,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »