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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 581 - 600 of 26,902

Online Shopper

Site Experience Feedback

Nov 22, 2024

Fair. Been using off and on for 15years

Gail

Site Experience Feedback

Nov 22, 2024

I like the selection and the prices usually

Lacy

Site Experience Feedback

Nov 22, 2024

Good

DisneyMama

Site Experience Feedback

Nov 11, 2024

some items need more pictures at a different angle


Post-Delivery Feedback

Nov 22, 2024

Everything that I ordered was great except the bell boots were a bit smaller than the advertised size. I will just donate or regift them

Michelle

Site Experience Feedback

Nov 22, 2024

Love this online store

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great experience. If item no longer available, it will be nice to be completely out of my research.

Bri

Site Experience Feedback

Nov 22, 2024

The website was super easy to use. I have ordered things from them in the past and the shipping is always on time. If there is an issue with the order they always find a way to fix it. Overall I love purchasing items from this site!

Online Shopper

Site Experience Feedback

Nov 22, 2024

Love your store hate the shipping costs and time it takes to get to me

Su

Site Experience Feedback

Nov 22, 2024

Always nice to shop here as the prices are great and the products are awesome.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Easy to navigate

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great

Online Shopper

Site Experience Feedback

Nov 22, 2024

GOOD SELECTION OF TACK LOVE ALL THE OPTIONS AND AMAZING PRICES

Amanda

Site Experience Feedback

Nov 22, 2024

Good prices

A-

Site Experience Feedback

Nov 11, 2024

Shipping was high when other offer free


Post-Delivery Feedback

Nov 22, 2024

Great product

CJ

Site Experience Feedback

Nov 22, 2024

I love using chicks saddlery. It’s a one stop shop.

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

Had a great experience. Will order through you again.

Memaw

Site Experience Feedback

Nov 22, 2024

Good, I only had my phone, so it was a bit small. That is all on me though.

ohnogoldens

Site Experience Feedback

Nov 22, 2024

Chic's is easy to use. It allows changes where other sites seem to hide where to do changes for addresses.

Stacy

Site Experience Feedback

Nov 22, 2024

Selection is very good, and prices are as well.

Cozy

Site Experience Feedback

Nov 22, 2024

Great