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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 201 - 220 of 26,902

Online Shopper

Site Experience Feedback

Nov 25, 2024

I was able to find the specific item I was looking for - in the correct size and weight I wanted.

AZ Lady

Site Experience Feedback

Nov 25, 2024

Like the many conceal handbags Chick's offer. Love to have these bags to carry, nice and roomy. Pricing is great!

Online Shopper

Site Experience Feedback

Nov 25, 2024

Always good

mruther

Site Experience Feedback

Nov 25, 2024

Easy to use website and amazing prices compared to the other places I buy horse supplies from.

Lucy

Site Experience Feedback

Nov 25, 2024

Good experience shopping online here with Chick Saddlery, thank you!

Shelton cowgirl

Site Experience Feedback

Nov 25, 2024

My special offer disappeared before checking out. Website kept bouncing around, horrible experience.

Shay

Site Experience Feedback

Nov 25, 2024

very easy checkout and purchase was easily obtained. I like the ease of using paypal from check out. this checkout process was easier than many other online purchases made.

Nancy

Site Experience Feedback

Nov 25, 2024

In searching for a turnout blanket I found Chick’s Discount Saddlery had the best selection in the size I needed. Prices were very reasonable and shopping their website was easy and information about products easily listed. Price was less than other competitors and shipping is very reasonably priced.

Lukie

Site Experience Feedback

Nov 25, 2024

Good

Z-mum

Site Experience Feedback

Nov 25, 2024

Very easy

Online Shopper

Site Experience Feedback

Nov 25, 2024

Ordering awards for year end awards banquet, I appreciate the great deal I found here.

Maggie

Site Experience Feedback

Nov 25, 2024

My shopping experience was great! They have everything I was looking for at amazing prices. Will shop here again.

Mustache 56

Site Experience Feedback

Nov 25, 2024

Looking for a duster full length coat and was able to find one on your website. Nothing negative

Online Shopper

Site Experience Feedback

Nov 25, 2024

N/A

Dsue

Site Experience Feedback

Nov 25, 2024

Great

Online Shopper

Site Experience Feedback

Nov 25, 2024

Love the Black Friday deals! Ordered my daughter a helmet she has been wanting!

Moonie

Site Experience Feedback

Nov 25, 2024

Was a little annoying at first but once I figured out some stuff it was easier

Karin

Site Experience Feedback

Nov 25, 2024

I love everything about Chicks I just wish shipping was more reasonable especially for cross border shopping since we already get hit with difference in currency,

Matt H

Site Experience Feedback

Nov 25, 2024

The checkout was a bit strange but good experience.

Ma

Site Experience Feedback

Nov 25, 2024

Great website