Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10
2022
Winner
Circle of
Excellence
2 years
Chick's Discount Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Chick's Discount Saddlery
Showing 181 - 200 of 26,902
Lauren
Site Experience Feedback
Nov 25, 2024
Some items in my cart were not able to be clicked on to read the description after adding them
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Teresa
Site Experience Feedback
Nov 25, 2024
Easy search bar and love the option to "see all" items that result of a search instead of being limited to only a few per page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bebe88
Site Experience Feedback
Nov 25, 2024
Needs a broader range of keywords, more details on products and more clarity on shipping. Seems like great quality in products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Nov 25, 2024
You had what i ultimately wanted however the lengthy process to checkout is a bit over the top.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ray
Site Experience Feedback
Nov 25, 2024
stop charging for shipping
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Draft tack
Site Experience Feedback
Nov 25, 2024
I shop Chick's for most all things I can't find at out local feed stores. We have Draft horses and it's all but impossible to find tack for them. I do wish there was a larger selection of draft tack available though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
i don't like the fact that they charge shipping on overs over 75-100.00 as most do not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Nov 25, 2024
Your prices drew me to your site. Was delighted to see you had a 90 size blanket. Hope the quality is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Restrict or sister 1
Site Experience Feedback
Nov 25, 2024
I found everything I wanted at great prices will order from again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
website is great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
KarynK
Site Experience Feedback
Nov 25, 2024
I shopped Chick's website today due to email notification regarding sale, and was very pleased with the quality, variety, pricing, and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PonyGirl
Site Experience Feedback
Nov 25, 2024
Easy to use site and nice selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stacy L
Site Experience Feedback
Nov 15, 2024
Online shopping was easy, the cart held my choices for several days while I was making decisions and adding. 😊
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Stacy L
Post-Delivery Feedback
Nov 25, 2024
Chick's was having a sale. We just got our new horse, Chrome and we think he needs a bit less bridle. This is giving us the ability to try out the theory without spending a fortune. We were also able to order new fly sheets for next season. They were great & shipped everything on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
AmandaG
Site Experience Feedback
Nov 25, 2024
It was easy to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
blazing
Site Experience Feedback
Nov 25, 2024
great site
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Hill
Site Experience Feedback
Nov 25, 2024
I wish that you would have online shipping codes. I would have pruchased more if there was a deal for free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Hiker
Site Experience Feedback
Nov 25, 2024
The size chart for the dog coat is the only thing that was harder to figure out at to what will fit. I hope it’s the right size. 🤷♀️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ghjj
Site Experience Feedback
Nov 25, 2024
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
I like the waterproof turnout blanket and the price is affordable. There is a lot to scroll through which causes lack of concentration. I like the old fashioned in-hand catalog so I can shop leisurely.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »