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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 181 - 200 of 26,902

Lauren

Site Experience Feedback

Nov 25, 2024

Some items in my cart were not able to be clicked on to read the description after adding them

Teresa

Site Experience Feedback

Nov 25, 2024

Easy search bar and love the option to "see all" items that result of a search instead of being limited to only a few per page

Bebe88

Site Experience Feedback

Nov 25, 2024

Needs a broader range of keywords, more details on products and more clarity on shipping. Seems like great quality in products.

Kathy

Site Experience Feedback

Nov 25, 2024

You had what i ultimately wanted however the lengthy process to checkout is a bit over the top.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Ok

ray

Site Experience Feedback

Nov 25, 2024

stop charging for shipping

Draft tack

Site Experience Feedback

Nov 25, 2024

I shop Chick's for most all things I can't find at out local feed stores. We have Draft horses and it's all but impossible to find tack for them. I do wish there was a larger selection of draft tack available though.

Online Shopper

Site Experience Feedback

Nov 25, 2024

i don't like the fact that they charge shipping on overs over 75-100.00 as most do not.

Rocky

Site Experience Feedback

Nov 25, 2024

Your prices drew me to your site. Was delighted to see you had a 90 size blanket. Hope the quality is good

Restrict or sister 1

Site Experience Feedback

Nov 25, 2024

I found everything I wanted at great prices will order from again.

Online Shopper

Site Experience Feedback

Nov 25, 2024

website is great

KarynK

Site Experience Feedback

Nov 25, 2024

I shopped Chick's website today due to email notification regarding sale, and was very pleased with the quality, variety, pricing, and selection.

PonyGirl

Site Experience Feedback

Nov 25, 2024

Easy to use site and nice selection

Stacy L

Site Experience Feedback

Nov 15, 2024

Online shopping was easy, the cart held my choices for several days while I was making decisions and adding. 😊


Post-Delivery Feedback

Nov 25, 2024

Chick's was having a sale. We just got our new horse, Chrome and we think he needs a bit less bridle. This is giving us the ability to try out the theory without spending a fortune. We were also able to order new fly sheets for next season. They were great & shipped everything on time.

AmandaG

Site Experience Feedback

Nov 25, 2024

It was easy to find what I was looking for.

blazing

Site Experience Feedback

Nov 25, 2024

great site

Hill

Site Experience Feedback

Nov 25, 2024

I wish that you would have online shipping codes. I would have pruchased more if there was a deal for free shipping.

Happy Hiker

Site Experience Feedback

Nov 25, 2024

The size chart for the dog coat is the only thing that was harder to figure out at to what will fit. I hope it’s the right size. 🤷‍♀️

Ghjj

Site Experience Feedback

Nov 25, 2024

No comment

Online Shopper

Site Experience Feedback

Nov 25, 2024

I like the waterproof turnout blanket and the price is affordable. There is a lot to scroll through which causes lack of concentration. I like the old fashioned in-hand catalog so I can shop leisurely.