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Chick's Discount Saddlery Reviews - 26,909 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 21 - 40 of 26,909

Online Shopper

Site Experience Feedback

Nov 25, 2024

Had what I was looking for and easy to purchase it.

Hannah

Site Experience Feedback

Nov 25, 2024

Always love Chicks!

Stacey Davis

Site Experience Feedback

Nov 25, 2024

Very great website! Easy to find items! No complaints!

Online Shopper

Site Experience Feedback

Nov 25, 2024

Checking out was pretty simple, shipping cost was lil expensive. But overall good experience

Daisy

Site Experience Feedback

Nov 25, 2024

This website was easy to follow and find everything I needed! Discounts are hard to come by so this was amazing!

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great

Tink

Site Experience Feedback

Nov 25, 2024

It was great. Only thing I don't like is I like to feel and look at the quality work up close. Can't do it online.

Cat

Site Experience Feedback

Nov 25, 2024

So quick and easy to use! Found everything I needed for less than half the price I used to get it for from Amazon!

Online Shopper

Site Experience Feedback

Nov 25, 2024

Always shop this site. Wish there were more deals and discounts

mackeb

Site Experience Feedback

Nov 25, 2024

Referred by a friend to the product due to its great quality and pricing

Roydale

Site Experience Feedback

Nov 25, 2024

Very easy

Debo

Site Experience Feedback

Nov 25, 2024

I recommend CHICK’S SADDLERY ALL THE TIME to horse people. Especially the great deals on fly mask (cobs for donkeys). Love your products & awesome service. Merry Christmas & Happy Holidays to all. THANK YOU! Debra MANOS Ocala, FLA (relocated from Palm Beach, Fla) Got new fly mask for all my guys for the transport to Ocala to keep dust out of their eyes while trailering !

Online Shopper

Site Experience Feedback

Nov 25, 2024

This has always been easy

Great site

Site Experience Feedback

Nov 25, 2024

Easy to navigate.

Roddo198

Site Experience Feedback

Nov 25, 2024

It was very easy to find what I was looking for. Lots of items on sale easy to check out.

BB

Site Experience Feedback

Nov 25, 2024

Easy to navigate. Very good selection and competitive prices.

Erica

Site Experience Feedback

Nov 25, 2024

Would like to see more info about items, or more of a description. We are still learning and it helps to have more info.

Karen

Site Experience Feedback

Nov 25, 2024

Overall good. Would like to see the site give the opportunity to view more items at one time rather than scroll through 40 pages

Houdini

Site Experience Feedback

Nov 25, 2024

Found a better selection than other online tack stores.

Rob

Site Experience Feedback

Nov 25, 2024

Enjoyed selection. Free shipping over 50 would be nice.