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Chick's Discount Saddlery Reviews - 26,909 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1 - 20 of 26,909

Horse lover

Site Experience Feedback

Nov 25, 2024

I had a very good experience no problems at all

Rocky Knoll

Site Experience Feedback

Nov 25, 2024

Good price on high neck turnout sheet. Good selection. Can’t wait to try it on my mare.

Leroy

Site Experience Feedback

Nov 25, 2024

Easy to find what I want, including more rare size.. happy to find this product

Auction Lady

Site Experience Feedback

Nov 25, 2024

Hard to log on!

Online Shopper

Site Experience Feedback

Nov 09, 2024

Easy to use and great sale prices


Post-Delivery Feedback

Nov 25, 2024

Online purchasing was easy and delivery was fast.

horse girl

Site Experience Feedback

Nov 25, 2024

it was very easy to find a high neck horse blanket

Daisy

Post-Delivery Feedback

Nov 25, 2024

Very good quality and super excited to gift my kids new horse things for Christmas.

Delight

Site Experience Feedback

Nov 25, 2024

Neutral

PasoMom1984

Site Experience Feedback

Nov 25, 2024

A good selection of deals for someone on a budget for not just Christmas, but any purchasing. It's the 1st place I check when shopping for anything.

Rosanna

Site Experience Feedback

Nov 25, 2024

I am always pleased with my experience with Chicks Saddlery. They are easy and quick.

Lk

Site Experience Feedback

Nov 25, 2024

Experience was good. Process was easy

Delanie

Site Experience Feedback

Nov 25, 2024

I love this site! I always find what I need and then some!

Online Shopper

Site Experience Feedback

Nov 25, 2024

N

Vicki

Site Experience Feedback

Nov 25, 2024

Grest

Kk

Site Experience Feedback

Nov 25, 2024

None

Online Shopper

Site Experience Feedback

Nov 25, 2024

Website overall good. I wish there was a way to filter blankets to the denier and fill I was looking for instead of scrolling through all of them

Jackie

Site Experience Feedback

Nov 25, 2024

I found excellent offers. Thank you. Hopefully you can offer free

Barrel

Site Experience Feedback

Nov 25, 2024

Good

Mom of 6

Site Experience Feedback

Nov 25, 2024

Everything was easy to find! Great deals! I hope what as purchased is amazing in person as the website states.

Lindsay

Site Experience Feedback

Nov 25, 2024

Very good. Easy to find items