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Cable Matters Reviews - 21 Post-Delivery Reviews - 9.5/10

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Most Current Certification:
Jun 19, 2026
Cable Matters is a market leading provider of innovative connectivity solutions for the home, office and data center. From the latest to legacy devices and from wireless to wired equipment, They offer a complete line of cables, adapters, docking stations, and networking products for computers and consumer electronics. Cable Matters provides first-class, quality products, backed by exceptional customer service at an affordable price. Serving markets in the U.S., Canada, Europe, and Japan with headquarters in Southborough, Massachusetts.

Cable Matters Rating

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Post-Delivery Feedback - 21 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

75%100%
Neutral rating icon

Neutral

25%0%
Negative rating icon

Negative

0%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

10 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 118 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

74%77%
Neutral rating icon

Neutral

17%18%
Negative rating icon

Negative

10%5%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

Recent Reviews for Cable Matters

Showing 1 - 50 of 139

  • Nix Hal

    Site Experience Feedback

    Jun 16, 2026

    All seemed pretty simple. I saw what I needed, and it was clear what I was buying.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hamsauce

    Site Experience Feedback

    Jun 9, 2026

    Nice site! Quick and easy to find product and information.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 29, 2026

    I am looking for products primarily made in the United States or at least not made in China. If at all possible. I view China as a security risk to the United States and other countries.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dave

    Site Experience Feedback

    May 27, 2026

    Slickly on a phone….your web guy can do better

    • Overall Rating: 5
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • ECBP

    Site Experience Feedback

    May 27, 2026

    great products, good prices, easy to order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Stone

    Site Experience Feedback

    May 26, 2026

    the titles for many things (specifically HDMI cables) are really messy and "hard to read" specifically when you are just looking for "a regular" hdmi cable. if the 8K certified xyz 9000 is just the regular cable perhaps shorten the title so I can find it easier. also for some reason it was really hard for me to find a bidirectional Display Port adapter, it exists but its buried and I think that should be easier to find

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • CM Tom

    Site Experience Feedback

    May 25, 2026

    The descriptions of items in paragraph form made comparing different items difficult. And !! I was welcomed to the site with a pop-up offering a choice of either 83% off select items OR 30% entire order over $50. However, upon checkout, the code provided (1MAY30 or IMAY30) did not work. Disappointing !!!

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Nikki

    Site Experience Feedback

    May 24, 2026

    It's 2:30 in the morning, so I can't say much cuz I gotta be up early, but thank you for the convenience and great deal on some very nice looking charger cords we super need 🙂

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jean

    Post-Delivery Feedback

    May 24, 2026

    I had trouble with the website, and then it did not like my password. But I started over with a different email and was quite happy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 22, 2026

    Trying not to support Amazon so we went to your website direct! Usually would purchase Video, Ethernet and Audio cables through amazon but I will now be going to your website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • dkh

    Site Experience Feedback

    May 19, 2026

    was recommended by Gemini AI engine as best cable for my needs

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Karen

    Site Experience Feedback

    May 17, 2026

    I was looking for a more progressive company to purchase network cables. I didn't want to use any company that supports what the current administration is doing. Several google searches and some of my own research indicated that your company is small and progressive. I want to support more companies like yours instead of the giant corporations.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Go Big Red!

    Site Experience Feedback

    May 15, 2026

    good so far

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • JT

    Site Experience Feedback

    May 10, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jelp

    Site Experience Feedback

    May 7, 2026

    I couldn't get pass the submit order for some reason, and when I tried again, it did not like the password. I tried changing it, but got no where. So I created and new account using Gmail, and recreated an account to get to Submit order. You may delete Account for msjlp.net, since I can't use that one.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Luke

    Site Experience Feedback

    May 3, 2026

    After changing shipping info I had to re-enter my credit card info.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Staples

    Site Experience Feedback

    May 3, 2026

    Amazing!

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tiro Reticulatus

    Site Experience Feedback

    May 1, 2026

    I had presales questions. There was no phone number to call so my questions were handled over email turning a five minute question into four days delay of shipping my order. AND I gave up. Made the best choice I could without your help and hoping for the best. Your slow response time to answer my question was frustrating. I continued my purchase from you because I have purchased cable elsewhere and the service was just as crappy. Must be an industry thing.

    • Overall Rating: 3
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Black Cables Matter

    Site Experience Feedback

    May 1, 2026

    Smooth transaction and fast shipping!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DB

    Site Experience Feedback

    Apr 26, 2026

    Great selection. Well organized. Easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ed

    Site Experience Feedback

    Apr 24, 2026

    Nothing bad to share, this was a good experience.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Steve

    Post-Delivery Feedback

    Apr 22, 2026

    The 6a ethernet cables look well made and built to last.

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Apr 18, 2026

    Great experience. The chatbot was especially helpful in identifying exactly the cable I needed. The only reason I gave a 9 instead of 10 is that I wanted to just make the purchase as a guest -- I didn't want to have to make an account. But, overall it was a very good shopping experience.

    • Overall Rating: 9
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ANONYMOUS

    Site Experience Feedback

    Apr 14, 2026

    N/a

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Steve

    Site Experience Feedback

    Apr 11, 2026

    I appreciated the feedback regarding the choices I had in ethernet cables and the pros and cons of the 6 and 6A cables. It helped me to make an informed decision.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • N/A

    Site Experience Feedback

    Apr 9, 2026

    Smooth and easy

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bil

    Post-Delivery Feedback

    Apr 8, 2026

    Good products, good quality, good price, delivery took a while.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 3
    • Customer Support: N/A
    Full ratings for this review »
  • Doop

    Site Experience Feedback

    Apr 7, 2026

    Prices are good and shipping price was not very high. Checkout interface could use some updating

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Apr 3, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • David H

    Site Experience Feedback

    Apr 3, 2026

    Easy to navigate and purchase. Had to make an account so no guest checkout option

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tsquare

    Site Experience Feedback

    Apr 1, 2026

    Interaction was good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hurtproducer

    Site Experience Feedback

    Mar 31, 2026

    I frequently need specific cables. Nice to find a specialty site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Mar 27, 2026

    It felt like a very old website, having to fill out forms

    • Overall Rating: 1
    • Would Shop Here Again: 3
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Jesse

    Post-Delivery Feedback

    Mar 26, 2026

    It was mostly just a cable. The evaluation comes with how well it does and how long it lasts.Currently in this monitor and it seems to be working fine.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bil

    Site Experience Feedback

    Mar 26, 2026

    Looks good, had trouble first day, wouldn’t recognize CC. Tried next day and it worked. Friendly website, fairly easy to find products, fair prices, free shipping at a minimum order would be a nice option. Will buy here instead of amazon. Thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jess

    Post-Delivery Feedback

    Mar 25, 2026

    Cables are pricey but pretty good stuff.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Marcus

    Site Experience Feedback

    Mar 25, 2026

    You sell a three gang 7.2 wall plate but not a three gang dry wall adapter to install it. This makes me purchase this wall adapter at a hardware store separately. Please include a full kit. Otherwise the wall plate looks great.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • AJ

    Site Experience Feedback

    Mar 24, 2026

    Website is very good and easy to checkout, quality of cables amazing.

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Price jump

    Site Experience Feedback

    Mar 22, 2026

    Was fine until price went up $4-5 at checkout for some reason.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • D3fined_By_D3fault

    Site Experience Feedback

    Mar 21, 2026

    Quite simple. As a Dev and a pentester it was a smooth sign up and purchasing experience. Thank you for the simplicity.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • LittleBoss

    Site Experience Feedback

    Mar 20, 2026

    I found exactly what I was looking for with ease and at a great price.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • rat88

    Site Experience Feedback

    Mar 15, 2026

    I love their selection of cables. Everything under the sun is here!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Mar 14, 2026

    a bit clunky. After registering, it was unclear on next step to complete order.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Hef

    Site Experience Feedback

    Mar 13, 2026

    Quick and easy to find what I needed.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Mar 11, 2026

    I had a wonderful experience ordering and using the cable but the USPS delayed the delivery by 1 day not the end of the world but I was expecting it on the date it was scheduled and had to wait another whole day to get it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »
  • Tom

    Site Experience Feedback

    Mar 8, 2026

    This product is apparently rare. I searched a long time before I found it. I'm an engineering hobbyist so I won't forget you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jess

    Site Experience Feedback

    Mar 8, 2026

    I shouldn't have to make an account to make a purchase it should be optional.

    • Overall Rating: 6
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • don't publish, learn from

    Post-Delivery Feedback

    Mar 7, 2026

    everything was received as ordered. the only negative is that i ordered 2 of one item. each one was packed separately with a separate shipping label. that means that they didn't arrive at the same time. one arrived one day, the other arrived another day. when someone orders 2 or more of a product, it might be because they need them to arrive together to be used immediately together.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Carol Anne

    Site Experience Feedback

    Mar 4, 2026

    So far everything has been painless.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • joe

    Site Experience Feedback

    Mar 2, 2026

    Took a few times to take my CC number, maybe I was mistyping.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »