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Cable Matters Customer Reviews

Cable Matters holds a 9.7/10 overall rating and 27 verified post-delivery reviews on Bizrate.

Cable Matters logo
Certified
Most Current Certification:
Nov 2, 2026
Cable Matters is a market leading provider of innovative connectivity solutions for the home, office and data center. From the latest to legacy devices and from wireless to wired equipment, They offer a complete line of cables, adapters, docking stations, and networking products for computers and consumer electronics. Cable Matters provides first-class, quality products, backed by exceptional customer service at an affordable price. Serving markets in the U.S., Canada, Europe, and Japan with headquarters in Southborough, Massachusetts.

Cable Matters Rating

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Post-Delivery Feedback - 27 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

91%0%
Neutral rating icon

Neutral

9%0%
Negative rating icon

Negative

0%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 152 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

70%57%
Neutral rating icon

Neutral

21%36%
Negative rating icon

Negative

9%7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

7 out of 10

Variety of Shipping Options

Desired shipping options were available

7.1 out of 10

Recent Reviews for Cable Matters

Showing 1 - 50 of 179

  • Doug

    Site Experience Feedback

    Oct 28, 2026

    Purchasing was quick and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Web Site is picky

    Site Experience Feedback

    Oct 23, 2026

    excellent products. the web app seems dated, the search engine is very restrictive. to make 1st order, it failed, re-logged in and set up account 1st. then proceeded and sale and charge worked.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dr. Pepp

    Site Experience Feedback

    Oct 23, 2026

    Fast efficient, easy to look up

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Roderick L. B.

    Site Experience Feedback

    Oct 17, 2026

    I purchased a USB-C cable extension, this is the first product I purchased from Cable Matters. I originally purchased this same extension from Cable Matters' Amazon page, and was supposed to be delivered today (10/16/2026), but I am now being issued a refund due to a delivery issue. Anyway, the only constructive criticism that I can offer, is the checkout portion: there should be a type of guest check out or a PayPal check out, instead of mandatory account creation.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 13, 2026

    Please stop using the message chat that continually beeps in the background or when you are on the page.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Rita

    Site Experience Feedback

    Oct 10, 2026

    The site was easy to use. The shipping seemed to be quite high but Its ok. Gas is high right now too.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • na

    Site Experience Feedback

    Oct 6, 2026

    na

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ToxicCable

    Site Experience Feedback

    Oct 2, 2026

    good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BobLobedBlob

    Site Experience Feedback

    Oct 1, 2026

    It Was Great Thanks.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • no nickname

    Post-Delivery Feedback

    Sep 29, 2026

    To be honest, I really don't have friends. All the things I buy for myself, and my computer take good quality cables. Cable Master has quite a bit of everything I need to boost me up. Since our technology is rapidly growing, I would like to see more new products that come out.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • KENDOTS21

    Post-Delivery Feedback

    Sep 28, 2026

    I have purchased 100's of feet of ethernet and speaker cables and always go right to Cable Matters for every cable

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jordan

    Site Experience Feedback

    Sep 27, 2026

    Cable Matters makes the best audio cables. I’ve decided I’m going to buy straight from their website because I love their audio cables so much. The website is maybe a little bit dated looking but functions great on mobile browser and had everything I needed. Will be buying all my future audio cables from here.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Perry P

    Site Experience Feedback

    Sep 26, 2026

    I had some difficulty checking out, but this was because I missed the method of shipping.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ben

    Site Experience Feedback

    Sep 25, 2026

    Site was a little choppy, requires excess scrolling on any page, especially if something is adjusted

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Matt

    Site Experience Feedback

    Sep 24, 2026

    The website itself is a bit slow, cluttered, and confusing vs Amazon, for example, especially on mobile (I'm on Safari iOS).

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • KENDOT21

    Site Experience Feedback

    Sep 21, 2026

    I wish I knew as I always used Amazon and have spent several hundred dollars purchasing Cable Matters Products I Deserve a 100 Dollars

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nunya-Biz

    Site Experience Feedback

    Sep 17, 2026

    The products are exactly what i need and have been recommended by another network engineer. The survey was a little intrusive

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ivan C

    Site Experience Feedback

    Sep 16, 2026

    Great product selection! Everything I need and more! Will definitely buy again!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 15, 2026

    When I entered a search for a 40 GBPS cable I was sent to an 80 GBPS cable.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • dwrightman

    Site Experience Feedback

    Sep 12, 2026

    After looking around for network products, I happened to find Cable Matters and they have just about everything I need. So, I made 2 purchases and I will order more in the coming days.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • AP

    Site Experience Feedback

    Sep 8, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jack

    Site Experience Feedback

    Sep 4, 2026

    Pictures need to be able to zoom in more for us elderly.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 30, 2026

    COuldn't find one of my items - needed AI

    • Overall Rating: 5
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 29, 2026

    I asked customer support of the item would work they way I was imagining==Each time I was writing to Shary. In my opinion she is best customer support person I've communicated with in a long time. I know very little about you company. And don't knoiw if the cables are as special as you suggest. But if I purchase more cables it will be because she created a "sense" of your company that I like.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    • On Time Delivery: 7
    • Customer Support: 10
    Full ratings for this review »
  • Scotty

    Site Experience Feedback

    Aug 28, 2026

    It seemed legit we will see when the product comes!

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • DeeDee

    Site Experience Feedback

    Aug 26, 2026

    It was easy to find and information was pretty clear

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 26, 2026

    everything is good, but i need to know if items are stock. Does not say if they are. There is or i could not phone # to contact Rep.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JAS

    Post-Delivery Feedback

    Aug 26, 2026

    cable received, CableMatters has a broad range of products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • The cardboard addict

    Site Experience Feedback

    Aug 25, 2026

    Went very smooth thanks and great pricing

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alex

    Site Experience Feedback

    Aug 25, 2026

    Checking out on the phone was a little old because it used the desktop layout but I just needed to zoom into the screen to see better. Otherwise the mobile experience on the site was good.

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Loki

    Post-Delivery Feedback

    Aug 21, 2026

    The cables work great. I love the 90 degree on the hdmi cables! Just wish they had 90* display port cables.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • Dartaniel

    Site Experience Feedback

    Aug 19, 2026

    Seems like yall have the best version of some of the docking stations. Limited stock on some of the older models or they just werent available, but overall it was a pleasant experience and if i ever need anything like this again i will probably return

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Jake4Linz

    Site Experience Feedback

    Aug 17, 2026

    Very helpful and knowledgeable.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 13, 2026

    The purchase and account creation were so easy that I didn't have to think about it. The website was easy and straight forward but some of the initial categories from the main page made it difficult to start where I needed to. I found the majority through search but I like to browse and see what else is available and when you start in the wrong place, that makes it difficult.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Loki

    Site Experience Feedback

    Aug 10, 2026

    I had an overall good experience but really with there were filters to narrow down my searches. I spent a lot of time scrolling through things I did not need.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Fliptech

    Site Experience Feedback

    Aug 10, 2026

    Very easy to navigate. Simple account creation

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Aug 7, 2026

    Everything was great. Need to state that special character cannot be used for password

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dzin

    Site Experience Feedback

    Aug 6, 2026

    This was a highly rated Google recommendation to purchase this item. Link was provided, account was made and cart was ready for checkout. Smooth experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tony

    Post-Delivery Feedback

    Aug 6, 2026

    I had an additional follow-up question about a networking project so I could understand what supplies I would need. Shary went over and above and provided a detailed breakdown and explanation of everything. I will always be a repeat customer because of the level of service that was delivered.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Clay

    Site Experience Feedback

    Aug 6, 2026

    I was given an estimated delivery date.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Matt

    Site Experience Feedback

    Aug 4, 2026

    Great Experience, site isn't super optimized for widescreen/autofit, best selection and price are top-notch

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Bill

    Site Experience Feedback

    Aug 3, 2026

    good Site easy to use Would like to see more prices on the main selection page where possible

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Freddie B.

    Site Experience Feedback

    Aug 2, 2026

    perfect navigation, ease of use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pedrosk

    Site Experience Feedback

    Aug 1, 2026

    The website is not mobile friendly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Frank

    Site Experience Feedback

    Jul 29, 2026

    Great experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alex

    Site Experience Feedback

    Jul 28, 2026

    These cables have some the best third party reviews, I'm looking forward to receiving them!

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Glucose Gibbens

    Site Experience Feedback

    Jul 26, 2026

    Quick, easy, extremely well-priced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 24, 2026

    it was easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Thomas

    Site Experience Feedback

    Jul 22, 2026

    It was great just wish you had a specifications section under each item.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 21, 2026

    Why no guest account for checkout? I assume I will start getting a barrage of email adds now. When that happens, I mark the emails as auto delete and never see future emails.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »