Cable Matters Customer Reviews
Cable Matters holds a 9.8/10 overall rating and 26 verified post-delivery reviews on Bizrate.
Cable Matters Rating
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Learn more about reviewsOverall Satisfaction:
9.8out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 83% |
 Neutral | 8% | 17% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 71% | 72% |
Neutral | 19% | 14% |
Negative | 10% | 14% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.4 out of 10
Design of Site
Satisfaction with the look and design of the site
8.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
6.9 out of 10
Variety of Shipping Options
Desired shipping options were available
7.6 out of 10
Recent Reviews for Cable Matters
Showing 1 - 50 of 170
Online Shopper
Site Experience FeedbackAug 30, 2026
COuldn't find one of my items - needed AI
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackAug 29, 2026
I asked customer support of the item would work they way I was imagining==Each time I was writing to Shary. In my opinion she is best customer support person I've communicated with in a long time. I know very little about you company. And don't knoiw if the cables are as special as you suggest. But if I purchase more cables it will be because she created a "sense" of your company that I like.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 10
Scotty
Site Experience FeedbackAug 28, 2026
It seemed legit we will see when the product comes!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
DeeDee
Site Experience FeedbackAug 26, 2026
It was easy to find and information was pretty clear
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 26, 2026
everything is good, but i need to know if items are stock. Does not say if they are. There is or i could not phone # to contact Rep.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAS
Post-Delivery FeedbackAug 26, 2026
cable received, CableMatters has a broad range of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
The cardboard addict
Site Experience FeedbackAug 25, 2026
Went very smooth thanks and great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackAug 25, 2026
Checking out on the phone was a little old because it used the desktop layout but I just needed to zoom into the screen to see better. Otherwise the mobile experience on the site was good.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loki
Post-Delivery FeedbackAug 21, 2026
The cables work great. I love the 90 degree on the hdmi cables! Just wish they had 90* display port cables.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Dartaniel
Site Experience FeedbackAug 19, 2026
Seems like yall have the best version of some of the docking stations. Limited stock on some of the older models or they just werent available, but overall it was a pleasant experience and if i ever need anything like this again i will probably return
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Jake4Linz
Site Experience FeedbackAug 17, 2026
Very helpful and knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
The purchase and account creation were so easy that I didn't have to think about it. The website was easy and straight forward but some of the initial categories from the main page made it difficult to start where I needed to. I found the majority through search but I like to browse and see what else is available and when you start in the wrong place, that makes it difficult.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loki
Site Experience FeedbackAug 10, 2026
I had an overall good experience but really with there were filters to narrow down my searches. I spent a lot of time scrolling through things I did not need.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Fliptech
Site Experience FeedbackAug 10, 2026
Very easy to navigate. Simple account creation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 7, 2026
Everything was great. Need to state that special character cannot be used for password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dzin
Site Experience FeedbackAug 6, 2026
This was a highly rated Google recommendation to purchase this item. Link was provided, account was made and cart was ready for checkout. Smooth experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Post-Delivery FeedbackAug 6, 2026
I had an additional follow-up question about a networking project so I could understand what supplies I would need. Shary went over and above and provided a detailed breakdown and explanation of everything. I will always be a repeat customer because of the level of service that was delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Clay
Site Experience FeedbackAug 6, 2026
I was given an estimated delivery date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackAug 4, 2026
Great Experience, site isn't super optimized for widescreen/autofit, best selection and price are top-notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bill
Site Experience FeedbackAug 3, 2026
good Site easy to use Would like to see more prices on the main selection page where possible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Freddie B.
Site Experience FeedbackAug 2, 2026
perfect navigation, ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pedrosk
Site Experience FeedbackAug 1, 2026
The website is not mobile friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackJul 29, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJul 28, 2026
These cables have some the best third party reviews, I'm looking forward to receiving them!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Glucose Gibbens
Site Experience FeedbackJul 26, 2026
Quick, easy, extremely well-priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
it was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackJul 22, 2026
It was great just wish you had a specifications section under each item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 21, 2026
Why no guest account for checkout? I assume I will start getting a barrage of email adds now. When that happens, I mark the emails as auto delete and never see future emails.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kim
Site Experience FeedbackJul 21, 2026
I had a lot of trouble adding things to my cart. I had to switch browsers to finally get the six items I needed. Using a touchscreen, I couldn’t get the screen to accept my choices easily. The purchase took longer than expected.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Mark
Site Experience FeedbackJul 18, 2026
I only wish you can customize length of cables even for only single orders and nut by bulk.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jeff
Site Experience FeedbackJul 17, 2026
I asked a question and got an answer overnight that confirmed my cable needs. As always, your products are reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackJul 12, 2026
First time using the website, very much appreciated!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
VV
Site Experience FeedbackJul 7, 2026
Love the retro look and feel to the site. No frills!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackJul 6, 2026
The checkout process could be smoother, and cart contents should be saved for a longer period of time
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BIBIE
Site Experience FeedbackJul 5, 2026
Great products, thank you.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Pioneer980
Site Experience FeedbackJul 2, 2026
Website is pretty straightforward. Maybe allow shoppers to checkout as a guest instead of requiring to create an account. Otherwise. Just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob H.
Site Experience FeedbackJul 1, 2026
I like this website it’s really user-friendly and easy to click on everything and it auto fills everything. It’s great. I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NickH
Post-Delivery FeedbackJul 1, 2026
Great price, exactly what I needed, it was good quality and arrived sooner than I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bxcuba
Post-Delivery FeedbackJun 29, 2026
You can't beat the price, quality and functionality of their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Matt
Site Experience FeedbackJun 24, 2026
I was extremely pleased with my interaction with Cable Matters today. I would highly recommend them to anyone who needs quality cables. I have purchased many items from them off and on for about ten years, and they have consistently been a fantastic company to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hanji
Site Experience FeedbackJun 23, 2026
easy to use and good selection!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
GenomicPredictionMAtters
Site Experience FeedbackJun 23, 2026
Nice I could find what I needed, and the cot was fair!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PPP
Site Experience FeedbackJun 21, 2026
Small print on my phone. Had to use Gmail account
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Soundz915
Site Experience FeedbackJun 21, 2026
I had a great experience checking out and setting up my account with you guys and plan on using Cable Matters as one of my cable sources for my audio video studio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jflack
Site Experience FeedbackJun 19, 2026
Worked fine made an account and am looking forward to the product I ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nix Hal
Site Experience FeedbackJun 16, 2026
All seemed pretty simple. I saw what I needed, and it was clear what I was buying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hamsauce
Site Experience FeedbackJun 9, 2026
Nice site! Quick and easy to find product and information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 29, 2026
I am looking for products primarily made in the United States or at least not made in China. If at all possible. I view China as a security risk to the United States and other countries.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackMay 27, 2026
Slickly on a phone….your web guy can do better
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
ECBP
Site Experience FeedbackMay 27, 2026
great products, good prices, easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9