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Cable Matters Customer Reviews

Cable Matters holds a 10/10 overall rating and 23 verified post-delivery reviews on Bizrate.

Cable Matters logo
Certified
Most Current Certification:
Aug 3, 2026
Cable Matters is a market leading provider of innovative connectivity solutions for the home, office and data center. From the latest to legacy devices and from wireless to wired equipment, They offer a complete line of cables, adapters, docking stations, and networking products for computers and consumer electronics. Cable Matters provides first-class, quality products, backed by exceptional customer service at an affordable price. Serving markets in the U.S., Canada, Europe, and Japan with headquarters in Southborough, Massachusetts.

Cable Matters Rating

Customer Certified
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Post-Delivery Feedback - 23 Reviews

Overall Satisfaction:

10out of 10

Would Shop Here Again:

10out of 10

Likelihood To Recommend:

10out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

100%100%
Neutral rating icon

Neutral

0%0%
Negative rating icon

Negative

0%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

10 out of 10

Customer Support

Satisfaction with assisted or self-service help

10 out of 10

Product Availability

How easily were you able to find the product you were looking for

10 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 134 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

69%63%
Neutral rating icon

Neutral

23%28%
Negative rating icon

Negative

9%9%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

Recent Reviews for Cable Matters

Showing 1 - 50 of 157

  • Freddie B.

    Site Experience Feedback

    Aug 2, 2026

    perfect navigation, ease of use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pedrosk

    Site Experience Feedback

    Aug 1, 2026

    The website is not mobile friendly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Frank

    Site Experience Feedback

    Jul 29, 2026

    Great experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alex

    Site Experience Feedback

    Jul 28, 2026

    These cables have some the best third party reviews, I'm looking forward to receiving them!

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Glucose Gibbens

    Site Experience Feedback

    Jul 26, 2026

    Quick, easy, extremely well-priced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 24, 2026

    it was easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Thomas

    Site Experience Feedback

    Jul 22, 2026

    It was great just wish you had a specifications section under each item.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 21, 2026

    Why no guest account for checkout? I assume I will start getting a barrage of email adds now. When that happens, I mark the emails as auto delete and never see future emails.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Kim

    Site Experience Feedback

    Jul 21, 2026

    I had a lot of trouble adding things to my cart. I had to switch browsers to finally get the six items I needed. Using a touchscreen, I couldn’t get the screen to accept my choices easily. The purchase took longer than expected.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Mark

    Site Experience Feedback

    Jul 18, 2026

    I only wish you can customize length of cables even for only single orders and nut by bulk.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • jeff

    Site Experience Feedback

    Jul 17, 2026

    I asked a question and got an answer overnight that confirmed my cable needs. As always, your products are reasonably priced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tim

    Site Experience Feedback

    Jul 12, 2026

    First time using the website, very much appreciated!

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • VV

    Site Experience Feedback

    Jul 7, 2026

    Love the retro look and feel to the site. No frills!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Fred

    Site Experience Feedback

    Jul 6, 2026

    The checkout process could be smoother, and cart contents should be saved for a longer period of time

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BIBIE

    Site Experience Feedback

    Jul 5, 2026

    Great products, thank you.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Pioneer980

    Site Experience Feedback

    Jul 2, 2026

    Website is pretty straightforward. Maybe allow shoppers to checkout as a guest instead of requiring to create an account. Otherwise. Just fine.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rob H.

    Site Experience Feedback

    Jul 1, 2026

    I like this website it’s really user-friendly and easy to click on everything and it auto fills everything. It’s great. I love it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • NickH

    Post-Delivery Feedback

    Jul 1, 2026

    Great price, exactly what I needed, it was good quality and arrived sooner than I expected.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bxcuba

    Post-Delivery Feedback

    Jun 29, 2026

    You can't beat the price, quality and functionality of their products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Matt

    Site Experience Feedback

    Jun 24, 2026

    I was extremely pleased with my interaction with Cable Matters today. I would highly recommend them to anyone who needs quality cables. I have purchased many items from them off and on for about ten years, and they have consistently been a fantastic company to work with.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hanji

    Site Experience Feedback

    Jun 23, 2026

    easy to use and good selection!

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • GenomicPredictionMAtters

    Site Experience Feedback

    Jun 23, 2026

    Nice I could find what I needed, and the cot was fair!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • PPP

    Site Experience Feedback

    Jun 21, 2026

    Small print on my phone. Had to use Gmail account

    • Overall Rating: 5
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Soundz915

    Site Experience Feedback

    Jun 21, 2026

    I had a great experience checking out and setting up my account with you guys and plan on using Cable Matters as one of my cable sources for my audio video studio

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jflack

    Site Experience Feedback

    Jun 19, 2026

    Worked fine made an account and am looking forward to the product I ordered

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nix Hal

    Site Experience Feedback

    Jun 16, 2026

    All seemed pretty simple. I saw what I needed, and it was clear what I was buying.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hamsauce

    Site Experience Feedback

    Jun 9, 2026

    Nice site! Quick and easy to find product and information.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 29, 2026

    I am looking for products primarily made in the United States or at least not made in China. If at all possible. I view China as a security risk to the United States and other countries.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dave

    Site Experience Feedback

    May 27, 2026

    Slickly on a phone….your web guy can do better

    • Overall Rating: 5
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • ECBP

    Site Experience Feedback

    May 27, 2026

    great products, good prices, easy to order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Stone

    Site Experience Feedback

    May 26, 2026

    the titles for many things (specifically HDMI cables) are really messy and "hard to read" specifically when you are just looking for "a regular" hdmi cable. if the 8K certified xyz 9000 is just the regular cable perhaps shorten the title so I can find it easier. also for some reason it was really hard for me to find a bidirectional Display Port adapter, it exists but its buried and I think that should be easier to find

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • CM Tom

    Site Experience Feedback

    May 25, 2026

    The descriptions of items in paragraph form made comparing different items difficult. And !! I was welcomed to the site with a pop-up offering a choice of either 83% off select items OR 30% entire order over $50. However, upon checkout, the code provided (1MAY30 or IMAY30) did not work. Disappointing !!!

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Nikki

    Site Experience Feedback

    May 24, 2026

    It's 2:30 in the morning, so I can't say much cuz I gotta be up early, but thank you for the convenience and great deal on some very nice looking charger cords we super need 🙂

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jean

    Post-Delivery Feedback

    May 24, 2026

    I had trouble with the website, and then it did not like my password. But I started over with a different email and was quite happy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 22, 2026

    Trying not to support Amazon so we went to your website direct! Usually would purchase Video, Ethernet and Audio cables through amazon but I will now be going to your website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • dkh

    Site Experience Feedback

    May 19, 2026

    was recommended by Gemini AI engine as best cable for my needs

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Karen

    Site Experience Feedback

    May 17, 2026

    I was looking for a more progressive company to purchase network cables. I didn't want to use any company that supports what the current administration is doing. Several google searches and some of my own research indicated that your company is small and progressive. I want to support more companies like yours instead of the giant corporations.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Go Big Red!

    Site Experience Feedback

    May 15, 2026

    good so far

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • JT

    Site Experience Feedback

    May 10, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jelp

    Site Experience Feedback

    May 7, 2026

    I couldn't get pass the submit order for some reason, and when I tried again, it did not like the password. I tried changing it, but got no where. So I created and new account using Gmail, and recreated an account to get to Submit order. You may delete Account for msjlp.net, since I can't use that one.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Luke

    Site Experience Feedback

    May 3, 2026

    After changing shipping info I had to re-enter my credit card info.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Staples

    Site Experience Feedback

    May 3, 2026

    Amazing!

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tiro Reticulatus

    Site Experience Feedback

    May 1, 2026

    I had presales questions. There was no phone number to call so my questions were handled over email turning a five minute question into four days delay of shipping my order. AND I gave up. Made the best choice I could without your help and hoping for the best. Your slow response time to answer my question was frustrating. I continued my purchase from you because I have purchased cable elsewhere and the service was just as crappy. Must be an industry thing.

    • Overall Rating: 3
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Black Cables Matter

    Site Experience Feedback

    May 1, 2026

    Smooth transaction and fast shipping!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DB

    Site Experience Feedback

    Apr 26, 2026

    Great selection. Well organized. Easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ed

    Site Experience Feedback

    Apr 24, 2026

    Nothing bad to share, this was a good experience.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Steve

    Post-Delivery Feedback

    Apr 22, 2026

    The 6a ethernet cables look well made and built to last.

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Apr 18, 2026

    Great experience. The chatbot was especially helpful in identifying exactly the cable I needed. The only reason I gave a 9 instead of 10 is that I wanted to just make the purchase as a guest -- I didn't want to have to make an account. But, overall it was a very good shopping experience.

    • Overall Rating: 9
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ANONYMOUS

    Site Experience Feedback

    Apr 14, 2026

    N/a

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Steve

    Site Experience Feedback

    Apr 11, 2026

    I appreciated the feedback regarding the choices I had in ethernet cables and the pros and cons of the 6 and 6A cables. It helped me to make an informed decision.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
Cable Matters Customer Reviews | Verified Customer Reviews at Bizrate Surveys