Kilian Customer Reviews
Kilian holds a 9.4/10 overall rating and 195 verified post-delivery reviews on Bizrate.
Kilian Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 89% |
 Neutral | 9% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 93% | 90% |
Neutral | 5% | 7% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Kilian
Showing 1 - 50 of 982
One love
Site Experience FeedbackOct 29, 2026
Easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joel
Site Experience FeedbackOct 29, 2026
This was a simple easy process of ordering my first gift. I will order something for myself on the next order. I am looking forward to this fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greenleaf. WandaRenee
Post-Delivery FeedbackOct 28, 2026
The lotion and bath is soooo magnificent, you will LOVE every single drop,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tita
Post-Delivery FeedbackOct 27, 2026
very elegant and a wonderful smell 100% recomended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 27, 2026
it was good.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
MH
Site Experience FeedbackOct 26, 2026
Apple Pay would make checking out easier
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 24, 2026
good pricing is high but it is a good product would be nice to see a sale on it from time to time for sure
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Roxanne
Site Experience FeedbackOct 23, 2026
Site was cery user friendly, Outstanding generous sample and freebies with first order no minimum purchase required and free shipping. I’m so glad that i used their own website than other third party seller.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SSS
Site Experience FeedbackOct 23, 2026
easy yo use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzie
Site Experience FeedbackOct 23, 2026
Easy to choose. Easy to purchase. Checkout simple Highly recommend
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Saint Jess
Site Experience FeedbackOct 22, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
casas
Post-Delivery FeedbackOct 22, 2026
You already know I really love Kilian and always recommend them, and my most recent experience was great. The good part is that the fragrance is high quality, luxurious, and lasts all day. Also, the ordering process and shipping were smooth and fast. The only downside is the price, but the quality makes up for it. I highly recommend Kilian because their scents are unique and completely worth it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Reinier
Site Experience FeedbackOct 21, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dee Andrews
Site Experience FeedbackOct 21, 2026
I think overall the design is relatively pretty and accessible.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Janita
Post-Delivery FeedbackOct 21, 2026
I recently ordered a 3.4 oz of Piña Paraíso Eau de Parfum with Coconut. This scent needs no explanation. The notes blend beautifully together. It balances perfectly with my ph. It’s definitely a show stopper for me. Every time I wear it I get stopped , asked and always told this is the scent for you. It smells wonderful. I can’t to wait to purchase the biggest size . I added it to my wishlist for Christmas ♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wonderful
Site Experience FeedbackOct 20, 2026
Website was a delight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAKE
Site Experience FeedbackOct 20, 2026
No problem with the website. The website is well done and classy. I have purchased Kilian fragrances from retailers in the past.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JbR
Post-Delivery FeedbackOct 19, 2026
Very grateful for the product and resolution of complementary gift due to issues with my account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Saintroxy
Site Experience FeedbackOct 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackOct 17, 2026
I am obsessed with Love, don’t be shy & was excited to receive a nice travel size for my purse with the order today !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mzmimi
Site Experience FeedbackOct 16, 2026
I felt like I was in Paris at the purfume BAR so enjoyable:-)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddiem76
Site Experience FeedbackOct 16, 2026
Easy website to navigate. Great prices. Love the samples.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
adriiiaa
Site Experience FeedbackOct 16, 2026
some parts of the website don't load, such as the engraving bottle section and the quizz or whatever section for choosing your perfume. I LOVE "CAN'T STOP LOVING YOU" please never stop making it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good Girl Gone Bad is awesome
Site Experience FeedbackOct 16, 2026
Easy to search and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caroline
Post-Delivery FeedbackOct 16, 2026
It arrived so fast I was impressed , and the perfume is amazing !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Sue from CT
Site Experience FeedbackOct 15, 2026
I was hoping there would be more of a variety of samples to choose from. If I'm spending a pretty penny on these products, I would like to smell them first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Post-Delivery FeedbackOct 15, 2026
I don’t splurge on myself often but I wanted to try one of the fragrances as it was on my list. Not only did I get to try it for a price I was comfortable with but it’s now my new favorite. The discovery set made it possible for me to try it without the risk. My order not only came with samples, and beautiful packaging but a welcome gift of a nice value as well which I have never seen anywhere else. I will definitely be splurging here again and already looking forward to it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 14, 2026
It took a while for the checkout to reload before it would continue to the next screen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Post-Delivery FeedbackOct 11, 2026
It was great, packaging/ gift wrapping was beautiful. Quick shipping and love the free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Greenleaf
Site Experience FeedbackOct 11, 2026
Magnificent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Julie
Site Experience FeedbackOct 11, 2026
The only problem was the variety of options that were available of the sample sizes. Everything else was great. You get to choose five samples for the sample pack and unfortunately, out of all the options available, there was only five to choose from. So I didn’t really get to pick what I wanted and customize it as the website says.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Top Tier Fragrances
Site Experience FeedbackOct 10, 2026
Good interaction no issues I knew what I wanted and it was in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel’s Envy
Site Experience FeedbackOct 10, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eri
Site Experience FeedbackOct 10, 2026
First time buying a new fragrance.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
missydan
Site Experience FeedbackOct 10, 2026
took way too long for rakuten to be applied to my cart so I could get my cash back rewards.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Saphire
Site Experience FeedbackOct 9, 2026
some of the perfume is not available. The price is a bit expensive. Not many available small size with affordable price.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
TribianiWife
Site Experience FeedbackOct 8, 2026
Online ordering is so simple! Fast checkout. I'm totally love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 8, 2026
very very good but would love to have more in stock items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drchav0021
Site Experience FeedbackOct 8, 2026
I wanted theboptuon of a bigger bottle to order because the smaller bottle dont last long. When I selected to add to bag it didn't do anything so I just ordered the next size down. Will probably try in the future for the refills, but I like the bigger bottles and now my collection will have short and tall bottles which isnt my preference.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Blossum
Site Experience FeedbackOct 7, 2026
I had no issues with the website. The prices seemed alittle high for the sizes but the free samples are a plus. I am excitedly waiting for my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 7, 2026
Just love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonya
Site Experience FeedbackOct 7, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olha Shuliak
Post-Delivery FeedbackOct 5, 2026
I’m very happy with the quality of the product and the fast delivery. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Casas
Site Experience FeedbackOct 4, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mama Bear
Site Experience FeedbackOct 3, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emarie
Site Experience FeedbackOct 2, 2026
Ease of use, this was my first order from this site I usually purchase from major Retail stores, but I could not fine this new fragrance there. So glad I found it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lnoelparis
Site Experience FeedbackOct 1, 2026
Nice clean website and way to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dana
Post-Delivery FeedbackOct 1, 2026
Very easy and smooth experience and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10