Kilian Reviews - 2,728 Review - 9.4/10

Jan 8, 2025
While the name Hennessy implies pedigree, the name Kilian is the personalization of passion. The unique experiences of Kilian Hennessy's life define his creative pursuits, and his scents are inspired by his personal memories. Heritage, world travel, encounters with artists, exotic tastes, delicious addictions, and a flirtatious self-confidence all inform Kilian Hennessy's dazzling creative spirit and his approach to fragrance. Kilian Hennessy believes perfume is not only a weapon of seduction but also symbolic armor, a shield of protection from the outside world. Twisting traditional French luxury with his own audacious take, Kilian Hennessy has created his contemporary vision of French perfumery with a nod to artisans of the past. A true Master of Scent, working closely with renowned noses as he directs the creation of each fragrance. Known for his long-lasting accords that recall luxury French fragrances of former eras, Kilian Hennessy is uncompromising on the quality of ingredients, privileging the raw and rare and harkening to a rich legacy that stretches from centuries past. The resulting fragrances create a passionate dance between conventional and unorthodox.

Kilian Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.2 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%88%

Neutral

8%9%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.5 out of 10

Recent Reviews for Kilian

Showing 1 - 20 of 2,728

Doc Gee

Site Experience Feedback

Dec 13, 2024

Good

DarkGifter

Site Experience Feedback

Dec 21, 2024

I like how the website is very beautiful and easy to navigate. I also like how it is organized by scent category and iconics. I also was surprised to see the engraving option, which was great because I bought a bottle as a gift and that will really make it extra special! I used the mobile site on my phone and the dropdown/autofills during checkout were mildly annoying, hence the 9/10, but idk how this could be better, it's just part of every checkout I guess.


Post-Delivery Feedback

Jan 07, 2025

I bought my brother's favorite cologne as a surprise Christmas gift with his name engraved and he couldn't believe it when it arrived! Super easy to order, I was pleasantly surprised that engraving is free, and I even got the bonus 7.5 ml AND 10 ml gift promo (I think bc of the holidays). I would always recommend smelling a sample or trying in store before purchasing from a niche and higher end brand, but if you find one you like, I think Kilian is a great quality brand. I'm also a sucker for their website aesthetic; sometimes I just click around to appreciate the art. Yes I would definitely recommend checking them out at your local fragrance retailer!

Valencia

Site Experience Feedback

Dec 20, 2024

Easy to search the site. Love Angel Share scent so much!

Klo

Site Experience Feedback

Dec 19, 2024

Process was easy!

Lolittle

Site Experience Feedback

Dec 15, 2024

It was easy and comfortable


Post-Delivery Feedback

Jan 06, 2025

My order was delivered swiftly. The parfum smells sooooo good

Mildredhotchilielpers

Site Experience Feedback

Dec 19, 2024

Paypal order payment unclear, had to do it twice, it said review payment but did not proceed to confirm payment.

Anna

Site Experience Feedback

Jan 05, 2025

The website was beautiful. I was so excited about the free engraving. this was so special because this bottle was for my wedding day. I also loved the free gift wrapping!

Tlive

Site Experience Feedback

Jan 05, 2025

The ordering process was quick as well as the menu options while searching.

PATINO9787

Site Experience Feedback

Jan 05, 2025

"I'm very satisfied with this purchase. The product is exactly as described, arrived on time, and works perfectly. Highly recommended!"

Kateryna

Site Experience Feedback

Jan 05, 2025

unfortunately travel samples are sold out

PATINO9787

Site Experience Feedback

Jan 05, 2025

"I'm very satisfied with this purchase. The product is exactly as described, arrived on time, and works perfectly. Highly recommended!"

Chansen

Site Experience Feedback

Jan 05, 2025

The main issue I had was the out of stocks for a few sample gift sets I wanted to purchase. Would like to know when the trial/travel sizes are available again

Jon

Site Experience Feedback

Jan 05, 2025

Perfect.

Brandi

Site Experience Feedback

Dec 12, 2024

I was recently introduced to the brand through a random purchase of the mini discovery set. Immediately fell in love with Angel’s Share and had to purchase a full size product.


Post-Delivery Feedback

Jan 05, 2025

I’m so happy that Killian offers discovery sets, so that I didn’t blindly purchase a fragrance at this price point to ultimately find it as a mismatch for myself. The packaging is gorgeous and I mean beyond the bottle, the atomizer is perfectly lined up with the label, and then the box’s label aligns with it all. I do believe Killian offers a quality product with a luxurious feel which amplifies the feeling while wearing.

Bodo

Site Experience Feedback

Jan 05, 2025

It’s great

Huy Goal

Site Experience Feedback

Jan 05, 2025

Web interface for easy purchasing

TV

Site Experience Feedback

Jan 04, 2025

The ease of purchasing was a relief. Many other websites are often sold out of the products offered by Kilian. So to easily purchase from this website without any inconvenience of supply is what I like to see.

Fragranceaddict

Site Experience Feedback

Jan 04, 2025

Good experience found what I wanted easily. Unfortunately it’s sold out but was still able to purchase. I do wish there was an estimate on when the item will be back on stock.

Online Shopper

Site Experience Feedback

Jan 04, 2025

Great

kim

Site Experience Feedback

Jan 04, 2025

Love the Kilian brand No issues with site!