Kilian Reviews - 2,728 Review - 9.4/10
Kilian Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.4out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 89% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
5.5 out of 10
Recent Reviews for Kilian
Showing 1 - 20 of 2,728
Doc Gee
Site Experience Feedback
Dec 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DarkGifter
Site Experience Feedback
Dec 21, 2024
I like how the website is very beautiful and easy to navigate. I also like how it is organized by scent category and iconics. I also was surprised to see the engraving option, which was great because I bought a bottle as a gift and that will really make it extra special! I used the mobile site on my phone and the dropdown/autofills during checkout were mildly annoying, hence the 9/10, but idk how this could be better, it's just part of every checkout I guess.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
DarkGifter
Post-Delivery Feedback
Jan 07, 2025
I bought my brother's favorite cologne as a surprise Christmas gift with his name engraved and he couldn't believe it when it arrived! Super easy to order, I was pleasantly surprised that engraving is free, and I even got the bonus 7.5 ml AND 10 ml gift promo (I think bc of the holidays). I would always recommend smelling a sample or trying in store before purchasing from a niche and higher end brand, but if you find one you like, I think Kilian is a great quality brand. I'm also a sucker for their website aesthetic; sometimes I just click around to appreciate the art. Yes I would definitely recommend checking them out at your local fragrance retailer!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Valencia
Site Experience Feedback
Dec 20, 2024
Easy to search the site. Love Angel Share scent so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Klo
Site Experience Feedback
Dec 19, 2024
Process was easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lolittle
Site Experience Feedback
Dec 15, 2024
It was easy and comfortable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lolittle
Post-Delivery Feedback
Jan 06, 2025
My order was delivered swiftly. The parfum smells sooooo good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mildredhotchilielpers
Site Experience Feedback
Dec 19, 2024
Paypal order payment unclear, had to do it twice, it said review payment but did not proceed to confirm payment.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anna
Site Experience Feedback
Jan 05, 2025
The website was beautiful. I was so excited about the free engraving. this was so special because this bottle was for my wedding day. I also loved the free gift wrapping!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tlive
Site Experience Feedback
Jan 05, 2025
The ordering process was quick as well as the menu options while searching.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PATINO9787
Site Experience Feedback
Jan 05, 2025
"I'm very satisfied with this purchase. The product is exactly as described, arrived on time, and works perfectly. Highly recommended!"
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kateryna
Site Experience Feedback
Jan 05, 2025
unfortunately travel samples are sold out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PATINO9787
Site Experience Feedback
Jan 05, 2025
"I'm very satisfied with this purchase. The product is exactly as described, arrived on time, and works perfectly. Highly recommended!"
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chansen
Site Experience Feedback
Jan 05, 2025
The main issue I had was the out of stocks for a few sample gift sets I wanted to purchase. Would like to know when the trial/travel sizes are available again
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Jon
Site Experience Feedback
Jan 05, 2025
Perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brandi
Site Experience Feedback
Dec 12, 2024
I was recently introduced to the brand through a random purchase of the mini discovery set. Immediately fell in love with Angel’s Share and had to purchase a full size product.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Brandi
Post-Delivery Feedback
Jan 05, 2025
I’m so happy that Killian offers discovery sets, so that I didn’t blindly purchase a fragrance at this price point to ultimately find it as a mismatch for myself. The packaging is gorgeous and I mean beyond the bottle, the atomizer is perfectly lined up with the label, and then the box’s label aligns with it all. I do believe Killian offers a quality product with a luxurious feel which amplifies the feeling while wearing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bodo
Site Experience Feedback
Jan 05, 2025
It’s great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Huy Goal
Site Experience Feedback
Jan 05, 2025
Web interface for easy purchasing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TV
Site Experience Feedback
Jan 04, 2025
The ease of purchasing was a relief. Many other websites are often sold out of the products offered by Kilian. So to easily purchase from this website without any inconvenience of supply is what I like to see.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fragranceaddict
Site Experience Feedback
Jan 04, 2025
Good experience found what I wanted easily. Unfortunately it’s sold out but was still able to purchase. I do wish there was an estimate on when the item will be back on stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 04, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kim
Site Experience Feedback
Jan 04, 2025
Love the Kilian brand No issues with site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »