Kilian Customer Reviews
Kilian holds a 9.4/10 overall rating and 192 verified post-delivery reviews on Bizrate.
Kilian Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 90% |
 Neutral | 9% | 0% |
 Negative | 7% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 91% | 96% |
Neutral | 6% | 4% |
Negative | 3% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Kilian
Showing 1 - 50 of 1,045
Slita
Site Experience FeedbackSep 2, 2026
Very easy to navigate through the site & through checkout. I love that they offer samples & gift wrapping options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MeMe
Site Experience FeedbackSep 1, 2026
I enjoe this House and have some Killian.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
angel
Site Experience FeedbackSep 1, 2026
Love the fragrances and the speed of checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 1, 2026
I received my perfume order, but unfortunately, the bottle arrived scratched and damaged. To make matters worse, customer service has been unhelpful and unresponsive when I reached out about the issue. I would appreciate a replacement or a proper resolution for this item
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: 1
e
Site Experience FeedbackSep 1, 2026
The only issuse i had was with shipping. I wanted to order it overnight and it did not allow me to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Great experience with Kilian.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dana
Site Experience FeedbackAug 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holy Cannoli
Site Experience FeedbackAug 30, 2026
Your website was very fluid! Very easy to navigate and find more than I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karl
Site Experience FeedbackAug 30, 2026
Very Goor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Post-Delivery FeedbackAug 30, 2026
Everything was perfect. The fragrances are exceptional, perfection all around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TRidge
Site Experience FeedbackAug 30, 2026
The website is so easy to shop and has great options for purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackAug 30, 2026
With how highly this was recommended I assumed it would cost so much more but it was very affordable while still feeling exclusive. The free samples were honestly enough to have me say that I will absolutely be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 29, 2026
Great prices, love buying direct
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Twintastic Mom
Site Experience FeedbackAug 29, 2026
The website was very easy to use. I’m glad the product was available in the small size so I can try it and hopefully love it and buy a bigger size later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendi
Site Experience FeedbackAug 28, 2026
Easy to navigate the site, from searching through checkout. Was able to find the fragrances that I wanted and love.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackAug 28, 2026
Smooth so good
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Mir
Site Experience FeedbackAug 27, 2026
Tried doing it on Phone did not work not sure why but did on my PC and it worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackAug 25, 2026
Good however I never received my sample gift every time I order
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Mvnola
Site Experience FeedbackAug 25, 2026
I was introduced to your brand via Hyunjin. He promotes your scent and they are not the typical flowery scents. The variety of the base notes is very appealing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GM
Site Experience FeedbackAug 25, 2026
I have purchased "Love, Don't be Shy" from Nordstrom and I love that scent. I thought I would give this a try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. Margaret
Site Experience FeedbackAug 25, 2026
My experience was great. No issues with finding what I was looking for. I've never knowingly smelled this perfume, so I am glad that I was able to purchase a smaller one to try first. I would like to give it to my son for Christmas. But wanted to mature sure he liked it first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MiaB
Site Experience FeedbackAug 24, 2026
Love that it was quick, provided different ways to pay, the look of the site and they complimentary samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fraghead4ever
Site Experience FeedbackAug 24, 2026
Absolutely adore Kilian Paris fragrances!!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Heather Saint Noel
Site Experience FeedbackAug 24, 2026
The page was clean. Gave me the what where and why. I loved the descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gavin
Site Experience FeedbackAug 23, 2026
The website is always easy to use and I' so excited to slowly build my collection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackAug 23, 2026
Killian is my favorite fragrance brand. I’d buy anything they make.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny Trivedi
Post-Delivery FeedbackAug 23, 2026
Good Girl Gone Bad is one of my favorite fragrances from the entire collection. I love the scent, but I wanted it to last longer than 4–5 hours without having to reapply. I had read that layering a fragrance with the matching body wash and lotion could improve its longevity, so I decided to try both. It really works! The scent lasts noticeably longer, and the whole layering experience feels so luxurious. I’m so glad I gave it a try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mona
Site Experience FeedbackAug 23, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n
Site Experience FeedbackAug 22, 2026
m
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nicole Princessa
Site Experience FeedbackAug 22, 2026
I love how simple it is to browse and checkout things in this website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abby
Site Experience FeedbackAug 21, 2026
My only issue with the website was on the refill perfume it opened to the 50ml and said sold out. It didn't mention the 100ml. I had to look around a little to see it had the 100ml available. Would have liked that easier to see. Otherwise LOVE
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love sample selection
Site Experience FeedbackAug 21, 2026
Nice site and thankful to buy sample sizes before investing in large quantities for the price point. I had to open Gemini to figure out the notes in each scent to help me pick out samples. Sort of wish we could purchase multiples of the same scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BlueWilly
Site Experience FeedbackAug 21, 2026
Love the fragrances so sweet but complex and mature, absolutely loved the free samples and will forever use Kilian!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colt
Site Experience FeedbackAug 20, 2026
The website is very eager to log me out for some reason on mobile. Other than that I’m very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackAug 20, 2026
It went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B.Mc
Post-Delivery FeedbackAug 20, 2026
Kilian is stellar! The scents are incredible and long lasting, free shipping is lightning fast, and the choice of free samples is the cherry on top. I’m very, very impressed and can’t wait to try more from them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cswami
Site Experience FeedbackAug 20, 2026
Beautiful, classy and niche chic.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
RDC805
Site Experience FeedbackAug 19, 2026
Easy to order and find the product I want. Free shipping gives me a reason to spend more money. Win win!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anobis
Site Experience FeedbackAug 19, 2026
My experience on the Kilian website today was truly enjoyable. The layout is elegant, easy to navigate, and reflects the luxury of the brand beautifully. I was able to find product details, fragrance notes, and recommendations without any confusion. The visuals and descriptions made exploring the perfumes feel immersive and inspiring. Overall, the website feels refined, user‑friendly, and thoughtfully designed. I appreciated how smooth the entire experience was from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 19, 2026
Positive experience with no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacqueline
Site Experience FeedbackAug 19, 2026
Wonderful experience but I was not offered the 2 free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzala
Site Experience FeedbackAug 19, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mas
Site Experience FeedbackAug 19, 2026
The site is user friendly. The payment options are great. $0 shipping charges were the cherry on top.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 18, 2026
Always a pleasure. Enjoy purse size perfume
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kmr15
Site Experience FeedbackAug 18, 2026
Can only get travel size of newer perfumes. I wanted full size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Qnbeth
Site Experience FeedbackAug 18, 2026
Was great, PayPal Did take a Few tries however it all went through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jul
Site Experience FeedbackAug 18, 2026
Absolutely love the Kilian brand the quality, and quantity are extremely consistent and original Id love to get on the PR list ive purchased so many products from this brand and have never been disappointed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CindyI
Post-Delivery FeedbackAug 17, 2026
I ordered a small.spray bottle of Love, Don't be Shy, and a bottle of Love, Don't be Shy lotion. They are both lovely. I've treated myself to the perfume before, and I will be ordering both again soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jessica b
Site Experience FeedbackAug 16, 2026
I oove everything about it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jdmarsh17
Site Experience FeedbackAug 16, 2026
Easy checkout experience! Great selections and I live the free samples that are included!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10