Kilian Customer Reviews
Kilian holds a 9.4/10 overall rating and 195 verified post-delivery reviews on Bizrate.
Kilian Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 92% |
 Neutral | 9% | 8% |
 Negative | 7% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 93% |
Neutral | 6% | 6% |
Negative | 4% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Kilian
Showing 1 - 50 of 1,049
Gavin
Site Experience FeedbackAug 23, 2026
The website is always easy to use and I' so excited to slowly build my collection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackAug 23, 2026
Killian is my favorite fragrance brand. I’d buy anything they make.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny Trivedi
Post-Delivery FeedbackAug 23, 2026
Good Girl Gone Bad is one of my favorite fragrances from the entire collection. I love the scent, but I wanted it to last longer than 4–5 hours without having to reapply. I had read that layering a fragrance with the matching body wash and lotion could improve its longevity, so I decided to try both. It really works! The scent lasts noticeably longer, and the whole layering experience feels so luxurious. I’m so glad I gave it a try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mona
Site Experience FeedbackAug 23, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n
Site Experience FeedbackAug 22, 2026
m
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nicole Princessa
Site Experience FeedbackAug 22, 2026
I love how simple it is to browse and checkout things in this website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abby
Site Experience FeedbackAug 21, 2026
My only issue with the website was on the refill perfume it opened to the 50ml and said sold out. It didn't mention the 100ml. I had to look around a little to see it had the 100ml available. Would have liked that easier to see. Otherwise LOVE
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love sample selection
Site Experience FeedbackAug 21, 2026
Nice site and thankful to buy sample sizes before investing in large quantities for the price point. I had to open Gemini to figure out the notes in each scent to help me pick out samples. Sort of wish we could purchase multiples of the same scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BlueWilly
Site Experience FeedbackAug 21, 2026
Love the fragrances so sweet but complex and mature, absolutely loved the free samples and will forever use Kilian!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colt
Site Experience FeedbackAug 20, 2026
The website is very eager to log me out for some reason on mobile. Other than that I’m very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackAug 20, 2026
It went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B.Mc
Post-Delivery FeedbackAug 20, 2026
Kilian is stellar! The scents are incredible and long lasting, free shipping is lightning fast, and the choice of free samples is the cherry on top. I’m very, very impressed and can’t wait to try more from them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cswami
Site Experience FeedbackAug 20, 2026
Beautiful, classy and niche chic.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
RDC805
Site Experience FeedbackAug 19, 2026
Easy to order and find the product I want. Free shipping gives me a reason to spend more money. Win win!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anobis
Site Experience FeedbackAug 19, 2026
My experience on the Kilian website today was truly enjoyable. The layout is elegant, easy to navigate, and reflects the luxury of the brand beautifully. I was able to find product details, fragrance notes, and recommendations without any confusion. The visuals and descriptions made exploring the perfumes feel immersive and inspiring. Overall, the website feels refined, user‑friendly, and thoughtfully designed. I appreciated how smooth the entire experience was from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 19, 2026
Positive experience with no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacqueline
Site Experience FeedbackAug 19, 2026
Wonderful experience but I was not offered the 2 free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzala
Site Experience FeedbackAug 19, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mas
Site Experience FeedbackAug 19, 2026
The site is user friendly. The payment options are great. $0 shipping charges were the cherry on top.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 18, 2026
Always a pleasure. Enjoy purse size perfume
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kmr15
Site Experience FeedbackAug 18, 2026
Can only get travel size of newer perfumes. I wanted full size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Qnbeth
Site Experience FeedbackAug 18, 2026
Was great, PayPal Did take a Few tries however it all went through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jul
Site Experience FeedbackAug 18, 2026
Absolutely love the Kilian brand the quality, and quantity are extremely consistent and original Id love to get on the PR list ive purchased so many products from this brand and have never been disappointed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CindyI
Post-Delivery FeedbackAug 17, 2026
I ordered a small.spray bottle of Love, Don't be Shy, and a bottle of Love, Don't be Shy lotion. They are both lovely. I've treated myself to the perfume before, and I will be ordering both again soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jessica b
Site Experience FeedbackAug 16, 2026
I oove everything about it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jdmarsh17
Site Experience FeedbackAug 16, 2026
Easy checkout experience! Great selections and I live the free samples that are included!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbara
Site Experience FeedbackAug 16, 2026
Killian displays a sense of luxury in both their signature scents and their website. My first Killian purchase was through a large beauty chain, however with all the bonus samples I received from the webpage, I will only be ordering straight from the source going forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mai
Post-Delivery FeedbackAug 16, 2026
It was a bit difficult to create an account at first, which caused me to lose the new-client benefit. However, I was eventually able to place my order. Delivery was prompt, and every item I ordered was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
licia
Post-Delivery FeedbackAug 15, 2026
Bought as a birthday gift for my significant other. The scent is amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vicky
Site Experience FeedbackAug 15, 2026
Very easy to place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kilian Lover
Site Experience FeedbackAug 14, 2026
Always perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuri
Site Experience FeedbackAug 13, 2026
Great shopping experience. The website was easy to use, and I’m very happy with my purchase. Everything was simple and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Site Experience FeedbackAug 13, 2026
Love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAH
Site Experience FeedbackAug 13, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
It was nice to see the gift wrap option available. The checkout process wasn’t the smoothest but it was ok, seems like I clicked to check out at least 3 times before actually moving it to the payment intake page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackAug 12, 2026
Very easy to navigate and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Char
Site Experience FeedbackAug 12, 2026
I usually go through a bottle a year and the love don’t be shy is definitely my signature scent. I was disappointed to see the price had been raised from $200 to $300 but they have a body wash now and that’s all I’ve ever wanted. A pricy perfume but lasts and only needs 1-2 squirts daily.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Coco
Site Experience FeedbackAug 11, 2026
Interaction was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mar
Site Experience FeedbackAug 11, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KCents
Site Experience FeedbackAug 10, 2026
Everything was easy to find and I love the layout. The black background makes the products pop. Great choice of web design. Easy to sign up and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelly
Site Experience FeedbackAug 8, 2026
I was delighted with this purchase...I would buy it again, super recommended
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cyou
Site Experience FeedbackAug 8, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisymom
Site Experience FeedbackAug 7, 2026
Smooth and clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
El Niño
Post-Delivery FeedbackAug 6, 2026
The experience was solid. It was perfect perhaps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
WillGo
Site Experience FeedbackAug 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 4, 2026
Easy to maneuver through the site. Description were enticing. Reviews are available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Klara
Site Experience FeedbackAug 4, 2026
Easy, good descriptions of scents.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mirella
Site Experience FeedbackAug 3, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Sei
Site Experience FeedbackAug 2, 2026
I wish more samples were available for trying. I have tried & true favorites I love to repurchase, and it's be nice if the specific ones I'd like to try were available as the free small samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10