Kilian Customer Reviews
Kilian holds a 9.5/10 overall rating and 196 verified post-delivery reviews on Bizrate.
Kilian Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 78% |
 Neutral | 8% | 22% |
 Negative | 6% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
5.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 83% |
Neutral | 8% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Kilian
Showing 1 - 50 of 1,033
Online Shopper
Site Experience FeedbackAug 12, 2026
It was nice to see the gift wrap option available. The checkout process wasn’t the smoothest but it was ok, seems like I clicked to check out at least 3 times before actually moving it to the payment intake page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackAug 12, 2026
Very easy to navigate and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Char
Site Experience FeedbackAug 12, 2026
I usually go through a bottle a year and the love don’t be shy is definitely my signature scent. I was disappointed to see the price had been raised from $200 to $300 but they have a body wash now and that’s all I’ve ever wanted. A pricy perfume but lasts and only needs 1-2 squirts daily.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Coco
Site Experience FeedbackAug 11, 2026
Interaction was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mar
Site Experience FeedbackAug 11, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KCents
Site Experience FeedbackAug 10, 2026
Everything was easy to find and I love the layout. The black background makes the products pop. Great choice of web design. Easy to sign up and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelly
Site Experience FeedbackAug 8, 2026
I was delighted with this purchase...I would buy it again, super recommended
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cyou
Site Experience FeedbackAug 8, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisymom
Site Experience FeedbackAug 7, 2026
Smooth and clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
El Niño
Post-Delivery FeedbackAug 6, 2026
The experience was solid. It was perfect perhaps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
WillGo
Site Experience FeedbackAug 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 4, 2026
Easy to maneuver through the site. Description were enticing. Reviews are available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Klara
Site Experience FeedbackAug 4, 2026
Easy, good descriptions of scents.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mirella
Site Experience FeedbackAug 3, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Sei
Site Experience FeedbackAug 2, 2026
I wish more samples were available for trying. I have tried & true favorites I love to repurchase, and it's be nice if the specific ones I'd like to try were available as the free small samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maegan
Site Experience FeedbackAug 1, 2026
I was happy with being able to have accurate descriptions and variety to try products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jemny
Site Experience FeedbackAug 1, 2026
It’s good and easy. Didn’t have to spend much time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Site Experience FeedbackJul 31, 2026
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
NoomiRune
Site Experience FeedbackJul 31, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kizzy K
Site Experience FeedbackJul 30, 2026
The website is good. Still room for improvement.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mai
Site Experience FeedbackJul 30, 2026
I couldn't set up an account from the menu. I had to go back and search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javi
Site Experience FeedbackJul 29, 2026
Really easy experience and great variety of samples and free gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
The site emptied my cart before I finished but I do love the 1.0z bottle sizes for trying scents
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cocoa Razz
Site Experience FeedbackJul 28, 2026
Easy to order on line and I love the expression of samples offered to help me decide the scent for my next purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CaseyM
Post-Delivery FeedbackJul 28, 2026
I love Kilian perfumes. I placed a birthday order to get my free gift, but they were out of my hair mist. I contacted customer service to see if it was discontinued, and thankfully he said no, it was just out of stock. Hopefully I get the back in stock email soon! My order came quick though, and I think no one compares! I will say, I wish we could choose our bday sample.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Maddy
Site Experience FeedbackJul 27, 2026
The website was easy to use and the actual products were easy to find, understand, and purchase. My only critique is that when I went to choose the free samples, the scent notes weren't included with the names and I had to go searching for them.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Cindy I
Site Experience FeedbackJul 26, 2026
Easy to find and choose my selection; difficult to add two of the same free samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Love it ! I like the choice of 2 free samples and free shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vettie
Post-Delivery FeedbackJul 25, 2026
They were able to give me my birthday gift. I was happy with that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jallehen
Site Experience FeedbackJul 24, 2026
I love the scent of Good Girl Gone Bad and wanted to try other scents. I bought the lotion and shower gel, and the scent last all day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LICIA
Site Experience FeedbackJul 24, 2026
My overall interaction with the website was great especially for my first time ordering. The Angel Share cologne smells amazing, and I bought it as a 50th birthday gift for my husband
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gaby
Site Experience FeedbackJul 22, 2026
Very easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gon
Site Experience FeedbackJul 22, 2026
I was impressed by the simple and clear product description UI, as well as the purchase process following product selection. Additionally, the unexpected opportunity to select a fragrance sample during the payment process was a pleasant touch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ris
Site Experience FeedbackJul 22, 2026
I was searching for a specific fragrance, to my surprise it was out of stock :/
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Shawn
Post-Delivery FeedbackJul 20, 2026
I would recommend because it smells good. The one I purchased does not last all day on me for some reason. It may on the next person. So I would not discourage anyone from trying it. I do find the shipping was great and the presentation was go pod. Also I appreciate the care that was taken in packaging. I am eager to purchase a larger one so I can apply more and pray it last all day.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
Cookie
Site Experience FeedbackJul 20, 2026
Can't wait to smell this on my boy friend
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chris
Post-Delivery FeedbackJul 20, 2026
The package came a day earlier than the delivery estimate which was fantastic as I was in a rush. The box it shipped in was a bit rough shape, but all the items were intact and ready for gifting. Tracking the package was virtually nonexistent, I did not know it was delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
El Niño
Site Experience FeedbackJul 20, 2026
It was solid big!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ling
Site Experience FeedbackJul 19, 2026
I'd like to try different scents, and if possible, I'd like to have different samples mailed to me. Thank you…
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Valentina
Site Experience FeedbackJul 18, 2026
I live Kilian fragrances. I think it is such a nice gesture from the company to give a Birthday gift. Though it was a little confusing on how to redeem the code. Thank goodness I was interested in purchasing items. That totaled $200 or I would’ve not gotten it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilo
Site Experience FeedbackJul 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Angela
Site Experience FeedbackJul 17, 2026
The website was fine. The real problem is that I loooove every one I try. I have to ration them because I can only justify buying the small bottle but it’s my favorite self reward in this shitty timeline. I look forward to smelling it ever time and it makes me happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jas
Site Experience FeedbackJul 17, 2026
It was easy. Definitely going to make my partner buy me the full bottle soon 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Easy to navigate and I liked that it did not have too many pop up advertisements and promotions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
smellgood
Site Experience FeedbackJul 15, 2026
Inviting website and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
I ordered the discovery sampler set. The box came covered in small bugs inside and out of the box. I opened the box outside ans removed the contents so I didn’t bring any bugs indoors. That was somewhat off putting. I hope that my purchase does come with a box full of bugs this time.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Its a good looking website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RyAngela
Site Experience FeedbackJul 13, 2026
I wanted to smell like Rihanna.. she "smells like heaven" and I want to know what that's like. I know that everyone who walks past me will ask what im wearing. That's the goal. Im excited!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeDe
Site Experience FeedbackJul 13, 2026
Just wanted to try a new scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10