Bumble and bumble Customer Reviews
Bumble and bumble holds a 8.9/10 overall rating and 245 verified post-delivery reviews on Bizrate.
Bumble and bumble Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 73% |
 Neutral | 9% | 12% |
 Negative | 11% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Bumble and bumble
Showing 1 - 50 of 3,795
Online Shopper
Site Experience FeedbackOct 30, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nyx
Site Experience FeedbackOct 30, 2026
Couldn't find the product on Sephora site, Target site or Amazon site. Happy to order from the manufacturer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katcap
Site Experience FeedbackOct 30, 2026
It was just fine, no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
I would love to be able to purchase professionally
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sibeal
Site Experience FeedbackOct 30, 2026
The website works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackOct 29, 2026
IT was a little slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NS
Site Experience FeedbackOct 29, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roxane
Site Experience FeedbackOct 29, 2026
Bumble and Bumble Invisible Oil Shampoo, conditioner and Primer are my go to products that make my curly/wavy hair shine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E J R
Site Experience FeedbackOct 29, 2026
Easy to navigate, large selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doctor Carol
Site Experience FeedbackOct 29, 2026
Good! Make it easier to add products to the shopping cart other than the ones highlighted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dizzy Dave
Site Experience FeedbackOct 28, 2026
bad good bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackOct 28, 2026
The website was great. Order process was quick and painless
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Rick
Site Experience FeedbackOct 28, 2026
I use the dry shampoo and molding paste. Love these products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frenchie
Site Experience FeedbackOct 28, 2026
Overall great experience. Very easy to navigate the website and checkout process was also easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackOct 28, 2026
Easy to navigate. Variety of options. Instruction for use are helpful.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Em
Post-Delivery FeedbackOct 28, 2026
Extremely happy with the curl shampoo and conditioner. It brings out my natural waves while leaving out th frizz!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 28, 2026
easy to follow, I had to add an additional pump.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
goosey
Site Experience FeedbackOct 27, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR1214
Site Experience FeedbackOct 27, 2026
Website was easy to navigate and easy to go through the payment process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DUKE
Site Experience FeedbackOct 27, 2026
had a nightmare last time I ordered. Hope this order is addressed correctly ! The discount offered didnt work ,TEXT15 gee what a surprise . Please address
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Curly Gurly
Site Experience FeedbackOct 27, 2026
I love the products. They make styling curly hair easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gray roots lady
Site Experience FeedbackOct 27, 2026
Easy!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 26, 2026
Just okay. Couldn’t sign up for rewards program
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julie H.
Site Experience FeedbackOct 26, 2026
The website is good. I found everything ok. It would be nice if the rewards lasted longer as I think I missed out on some.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cupcake
Site Experience FeedbackOct 26, 2026
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bizzle
Site Experience FeedbackOct 26, 2026
There was a bit of a slow down when I C was trying to checkout, but otherwise everything worked as it should
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
girlnamegoo
Site Experience FeedbackOct 26, 2026
I have been using Bumble & Bumble Seaweed since 1995. Love itb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kk
Site Experience FeedbackOct 26, 2026
The site had some loading issues when accessing from a phone, and still had some loading issues when accessed through an email link. Once I went to the home page directly to log in I had no further issues.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cush
Site Experience FeedbackOct 25, 2026
It was fine
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deb
Site Experience FeedbackOct 25, 2026
I join Rewards program for 15% off and it wasnt applied to my order
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
M
Site Experience FeedbackOct 25, 2026
It was very simple for me because I only look for the 2 products I always buy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
Offer more than 15%
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackOct 25, 2026
I knew the product I wanted and got to it very easily through the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E traverso
Site Experience FeedbackOct 24, 2026
I had no clue you offered rewards. I would be interested
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lalafu
Site Experience FeedbackOct 24, 2026
Interaction was very easy and found what I wanted quickly. Payment with apple pay was efficient and loved having 15% off for first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sjb
Site Experience FeedbackOct 24, 2026
It was easy to find my products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Derbonne
Site Experience FeedbackOct 23, 2026
Great Product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeccaC
Site Experience FeedbackOct 23, 2026
Easy to navigate and product how to use are helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina N.
Site Experience FeedbackOct 23, 2026
Love the product for my curly hair ! Website is easy to use, fast and the special offers like free shipping is great !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bumble & Bumble Devotee
Site Experience FeedbackOct 23, 2026
This website is easy to use and clear. I love Bumble and Bumble products and have been using them for over 30 years.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheryl K.
Site Experience FeedbackOct 23, 2026
The website is easy to navigate and accessing my Bb.Rewards to utilize for my purchase was simple.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dolphin77
Post-Delivery FeedbackOct 23, 2026
easy to find right product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nancy
Post-Delivery FeedbackOct 22, 2026
I have used B and b for a number of years. It has really helped my fine thin hair look its best. The few times I tried another product I regretted and came back.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AmyD
Site Experience FeedbackOct 22, 2026
The only issue with the website is that it goes back to the top of the page every time you take a closer look at a product. It would be better if it continued from where you left off. Making the purchase was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
good thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RobinZ
Site Experience FeedbackOct 21, 2026
Site freezes a lot when signing in and checking out
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
celwri16
Site Experience FeedbackOct 21, 2026
everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nofriz
Site Experience FeedbackOct 21, 2026
Great website, easy to place orders & checkout is easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alma
Site Experience FeedbackOct 20, 2026
I tried to bundle my purchase with shampoo and conditioner as advertised with 15% discount but I couldn’t get the bundle to work. So I just purchased conditioner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiki
Site Experience FeedbackOct 20, 2026
Good need more coupons/deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10