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Bumble and bumble Reviews - 3,937 Review - 9.2/10

Jan 9, 2025
Bumble and Bumble Products, LLC, known more commonly as Bumble and Bumble is a hair salon and product company established in 1977 by hairdresser and entrepreneur Michael Gordon. Bumble and Bumble is one of 27 brands owned by Estee Lauder Companies, Inc.
Circle of Excellence - Bumble and bumble

2012
Winner

Circle of
Excellence

2 years

Bumble and bumble Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%84%

Neutral

13%11%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Bumble and bumble

Showing 1 - 20 of 3,937

PattiAnn

Site Experience Feedback

Dec 20, 2024

The website is easy to use and I love the product

Hollywood

Site Experience Feedback

Dec 20, 2024

A pain, needs to be more user friendly


Post-Delivery Feedback

Jan 07, 2025

I have used your products in the past & like them for my thin, limp hair

Irm

Site Experience Feedback

Dec 19, 2024

It was easy found what I was looking for


Post-Delivery Feedback

Jan 06, 2025

I like the product products I purchased

Nancy

Site Experience Feedback

Dec 20, 2024

It was easy to navigate the website and to find what I came for. Checkout was just as easy.

Bumble & Bumble have great products!! Try a few!

Site Experience Feedback

Dec 18, 2024

Everything went fine, other than I had to change my password and it is 1:36 am!

No

Site Experience Feedback

Jan 05, 2025

Took me a bit to find shampoo I was looking for

Marty

Site Experience Feedback

Jan 05, 2025

Bumble & Bumble’s site was so easy to use and with their promotion MUCH less expensive than Amazon or Sephora! Definitely going directly to B&B next time.

Joanne

Site Experience Feedback

Jan 05, 2025

Fabulous And I chatted too

Salazar

Site Experience Feedback

Jan 05, 2025

Great experience had the item I needed in stock and quick and easy to place order.

Online Shopper

Site Experience Feedback

Jan 05, 2025

it was easy and fast

Online Shopper

Site Experience Feedback

Jan 05, 2025

Website is fine. Prices are very high.

PatriciaL

Site Experience Feedback

Jan 04, 2025

It was very easy

Nicki

Site Experience Feedback

Jan 04, 2025

Nice pictures and easy to pay!

Bulldog

Site Experience Feedback

Jan 04, 2025

This product works great in my long beard.

Happy Hair Girl

Site Experience Feedback

Dec 18, 2024

Great products for curly hair! Good coupons and customer service.

Mandy Red blue

Site Experience Feedback

Jan 04, 2025

I was told by my hairdresser that she uses your products and her hair is always looking super cute... So I thought I would see if I can get my hair looking as cute!

Rah rah

Site Experience Feedback

Jan 04, 2025

Very easy no problem so far .

Online Shopper

Site Experience Feedback

Jan 04, 2025

very easy to navigate site

lin

Site Experience Feedback

Jan 04, 2025

no problems, everything was easy

Trace

Site Experience Feedback

Jan 04, 2025

Very pleased