Bumble and bumble Customer Reviews
Bumble and bumble holds a 9.3/10 overall rating and 275 verified post-delivery reviews on Bizrate.
Bumble and bumble Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 75% |
 Neutral | 9% | 14% |
 Negative | 6% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 81% |
Neutral | 12% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Bumble and bumble
Showing 1 - 50 of 4,199
Millie
Site Experience FeedbackJul 29, 2026
Easy but expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bons
Site Experience FeedbackJul 29, 2026
It’s ok. No problems.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kris
Site Experience FeedbackJul 29, 2026
I wish items would go on sale rather than offer free samples.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NannyB
Site Experience FeedbackJul 28, 2026
not much more details other than I love the products especially the two surf sprays and mouse
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adventuregal
Site Experience FeedbackJul 28, 2026
I was able to find wanted I needed fast and I was able to find what I needed for my hair easier by their recommendations. The checkout process was easy as well especially because I went through after pay. It was was quicker than expected
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ray
Site Experience FeedbackJul 28, 2026
easy, efficient and effective
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klw
Site Experience FeedbackJul 28, 2026
Good description of product and how to ise. Have fine thin hair that is very challenging. Good product advice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ter
Site Experience FeedbackJul 27, 2026
excellent, very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 27, 2026
Easy to use. Need multiple options for the hair quiz. I have wavy hair but also like to wear it straight. I needed more options.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 27, 2026
I already did
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackJul 26, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 26, 2026
Easy, quick process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erika
Site Experience FeedbackJul 26, 2026
No issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sofia
Site Experience FeedbackJul 26, 2026
It was a very quick and easy check out experience! Very easy to navigate!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bonnie
Site Experience FeedbackJul 26, 2026
I found what I needed. I used to get free samples which I notice are no longer offered. I loved the samples and took them with me when I traveled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJM
Site Experience FeedbackJul 25, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sami R.
Site Experience FeedbackJul 25, 2026
It was user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackJul 25, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackJul 25, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EG
Site Experience FeedbackJul 25, 2026
It has been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gloria
Post-Delivery FeedbackJul 25, 2026
B&B Thickening shampoo is the only shampoo that leaves my hair light and fluffy clean!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Aa
Site Experience FeedbackJul 25, 2026
n/A
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Shan
Site Experience FeedbackJul 25, 2026
There is a lot on the website which is great. I like that I can go to my hair type Products are expensive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AP
Site Experience FeedbackJul 24, 2026
I had a great experience today with navigating the website and my purchase. I love how each product contains specific details about it so I can understand if it does/doesn’t work for my hair type. I have used B&B products since I was a teenager and love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Damian
Site Experience FeedbackJul 24, 2026
Everything went great
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Jan
Site Experience FeedbackJul 24, 2026
Ordering was easy. Website design and function works well. Confusing special offers. Instagram brought me to the site for an alleged 40% off. Did not see option to use this.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
AvaT
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mike
Site Experience FeedbackJul 23, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melody
Site Experience FeedbackJul 23, 2026
The order process was easy; no problems. It was easy to find the product I wanted. It was easy to get information about other products to consider in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aud
Site Experience FeedbackJul 22, 2026
User friendly excited to try
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lisa
Site Experience FeedbackJul 22, 2026
Stress free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J hurley
Site Experience FeedbackJul 22, 2026
The website was well put together, and everything was easy to find.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Debbie
Site Experience FeedbackJul 22, 2026
The website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimica
Post-Delivery FeedbackJul 22, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Trisha
Site Experience FeedbackJul 21, 2026
It was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KTK689
Site Experience FeedbackJul 21, 2026
Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackJul 21, 2026
It was frustratingwebsite said 3 free samples if spent $70 but no option to add
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
sadyeg
Post-Delivery FeedbackJul 21, 2026
I found a product i wanted and bumble and bumble sold the exact one. The experience of purchasing and delivery were without problem, easy, and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kaloy
Site Experience FeedbackJul 21, 2026
Assistance on finding the right product was helpful on decision making.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chip
Post-Delivery FeedbackJul 20, 2026
I called customer support, they were friendly, professional and took care of the problem.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
Peter S.
Site Experience FeedbackJul 19, 2026
All good & easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Donut
Site Experience FeedbackJul 19, 2026
I always find the items I need and enjoy how my hair looks after I use all the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Usama
Site Experience FeedbackJul 18, 2026
I think it was easy to use although the search functionality could have been much better.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joejack
Site Experience FeedbackJul 18, 2026
took forever to check out
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Great website even better product. Not completely accurate rewards description.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Les
Site Experience FeedbackJul 18, 2026
Broadly it was easy to navigate but there were rendering issues on the site so layout was difficult.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Judy
Site Experience FeedbackJul 18, 2026
Professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OHSea
Site Experience FeedbackJul 17, 2026
I like the products being sectioned by concern. The cost of the products are too high.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 17, 2026
The interaction I had with today’s website was excellent. It was easy. I had no issues. Everything was clear. It went fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10