Bumble and bumble Reviews - 265 Post-Delivery Reviews - 9.5/10
Bumble and bumble Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 7% | 4% |
 Negative | 2% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Bumble and bumble
Showing 1 - 50 of 4,426
Bean
Site Experience FeedbackJun 17, 2026
The website is a bit confusing - I ordered 3 products and saw there was a promotion for bundling of 15% but didn't get that discount. I did get free shipping - good and the gifts.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darah
Site Experience FeedbackJun 17, 2026
Great selection of products and easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 17, 2026
I am familiar with the Bumble and Bumble name since I am a hairdresser- cosmetologist. Loved the explanation that you provided for all. Hope I made the right choice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackJun 17, 2026
May have been my WiFi, but it was slow and I had to keep refreshing to complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I love your products, i love you samples, and I only order from Bumble and Bumble. I probably only order 2 x /year because the products last a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
AN AD ON fb SAID 25% OFF ORDER. That's why I chose to shop online rather than buy @ Ulta. During my online chat with a Bumble and Bumble rep, she said there was no special offer. The offer had been on fb for several days. I think I should have received some sort of discount.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Zee
Site Experience FeedbackJun 17, 2026
It was Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Beanie
Site Experience FeedbackJun 17, 2026
I thought it was straight forward and descriptive without having to go through a deep dive on each product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Knitter
Post-Delivery FeedbackJun 17, 2026
It took two calls to get order sorted. I was going to make my third call when the item arrived. I had no notice it was being delivered or was on its way. Glad I didn’t make that third call - I was angry by that time.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 10
Jane
Site Experience FeedbackJun 16, 2026
more description regarding which products are best for which type of hair-especially if you don't really know what your hair type is
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 16, 2026
Easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShellBell35
Site Experience FeedbackJun 16, 2026
The website search option pulls up products I search for quickly and I love how it says what type of hair each product is used on and how to use the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Booper
Site Experience FeedbackJun 16, 2026
Just was introduced to the product by my hairdresser
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rita S
Site Experience FeedbackJun 16, 2026
Instagram is still advertising @ 25% discount which is not available
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
The website has ease of use. The products I ordered were excellent. My wish is that more information about the products I was unfamiliar with was available someplace within the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Good experience
Site Experience FeedbackJun 16, 2026
Everything was simple and the transaction was quick
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Letty
Site Experience FeedbackJun 16, 2026
The interaction was good. The website is very user friendly. It is easy to find what you're looking for.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Just A Person
Site Experience FeedbackJun 15, 2026
Quick, easy, found exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
W
Site Experience FeedbackJun 15, 2026
The website itself is slow and may need some updates to make it more user friendly, but I was able to get what I needed.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 15, 2026
easy to use
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grumpy
Site Experience FeedbackJun 15, 2026
Hi there, I’m a 68 year-old male long hair that is not naturally straight, but I use your products now and looking forward to keeping it straight and conditioned any information and or videos on keeping hair straight would be very appreciated. I’m a retired professional wrestler still trained every day so whatever products you would recommend as far as Shamp conditioner and any and every other product that would be good for me to use every day. I would appreciate it. Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Fert
Site Experience FeedbackJun 15, 2026
Easy to answer all questions. Would like more discounts and less shipping cost
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaxxwellsMomma
Site Experience FeedbackJun 14, 2026
Discounts & checkout were not great. They say it’s one thing & then turns out to not be true. Bummer.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ann
Site Experience FeedbackJun 14, 2026
Website works fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 14, 2026
Easy experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MR
Site Experience FeedbackJun 14, 2026
Easy to navigate. Great prices on sale which I use on a regular basis. Free standard shipping on a doable amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michie
Site Experience FeedbackJun 14, 2026
I really liked the quiz to help me make a decision.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pastiernon
Site Experience FeedbackJun 14, 2026
Great experience, easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sa
Site Experience FeedbackJun 14, 2026
Seemed slow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
It said I qualified for bonus offer and it would come up during checkout but it didn’t.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary Mc
Site Experience FeedbackJun 14, 2026
It was good. I was glad my product I wanted was back in stock during a sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ECF
Site Experience FeedbackJun 14, 2026
Easy purchase and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bluej
Site Experience FeedbackJun 14, 2026
Very easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jovi
Site Experience FeedbackJun 14, 2026
I was happy to find all ,my products in my best seller section and new amazing products that I am so excited to try. I'm looking forward to an amazing summer hair!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jen26
Site Experience FeedbackJun 14, 2026
the purchase/web experience was fine. the only problem i had was that one of the products i wanted was out of stock.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bettyboop
Site Experience FeedbackJun 14, 2026
I am pleased with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamra
Site Experience FeedbackJun 14, 2026
I knew just what I needed . 25% off so it’s time to restock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GymGirl
Site Experience FeedbackJun 14, 2026
It actually was very easy to order everything and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Louise
Site Experience FeedbackJun 14, 2026
Worked fine. Except I did not get my 15% off for signing up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 14, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Muttmommy
Site Experience FeedbackJun 14, 2026
Worked great. Sale price was better than Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bumble fan
Site Experience FeedbackJun 13, 2026
Very easy to order. Products clearly displayed and the website made purchase easy. Very happy
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Hockey mom
Site Experience FeedbackJun 13, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Used the app and it was extremely easy to order items and check out!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Monty
Site Experience FeedbackJun 13, 2026
Easy to use bright colors and can navigate through the site easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Good experience
Site Experience FeedbackJun 13, 2026
It was fine. No issues, easy to search
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DeeLee
Site Experience FeedbackJun 13, 2026
Found the item I wanted, easily logged in, learned I had free shipping (yay!), purchase was quick
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 13, 2026
Very good sale prices and easy ordering. I appreciate free shipping with a $35.00 order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
I asked CHAT to see if I needed a promotional code for offer of 25% off with free styler on purchase over $95. I fit criteria but CHAT was unable to answer question. I ended up closing everything out and retrying in an hour.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10