Bumble and bumble Customer Reviews
Bumble and bumble holds a 9.3/10 overall rating and 264 verified post-delivery reviews on Bizrate.
Bumble and bumble Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 89% |
 Neutral | 8% | 11% |
 Negative | 7% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 80% |
Neutral | 12% | 13% |
Negative | 4% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bumble and bumble
Showing 1 - 50 of 4,162
Kimber
Site Experience FeedbackAug 13, 2026
I had a very hard time getting the promotions to add to my basket. It was finally after the fifth time I tried, it worked!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Happy Hair
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaimulynn
Site Experience FeedbackAug 13, 2026
It seemed pretty easy to use and I found what I was looking for pretty quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelina8
Site Experience FeedbackAug 13, 2026
Very easy to find fine hair products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie I.
Site Experience FeedbackAug 13, 2026
I ordered on my phone and had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie H
Site Experience FeedbackAug 13, 2026
I love the website and the products! Both are ⭐️ ⭐️⭐️⭐️⭐️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackAug 13, 2026
Easy access, clarity in product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaryAnn7777
Site Experience FeedbackAug 13, 2026
It was very easy to navigate and the check out process was quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 13, 2026
I knew what I was looking for so it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 13, 2026
Everything was easy because I knew what I was looking for. If I didn’t, the curl products may have been harder to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackAug 12, 2026
I had a good interaction with the website. Overall, I just with you had more products for wavy hair.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 12, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DottieBaker
Site Experience FeedbackAug 12, 2026
When I tried to use live chat, i was unable to enter any typing--the "type message" box remained blank and I could not get it to work. So I had to close it down and start again, this time with success.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liza7141
Site Experience FeedbackAug 12, 2026
I l love shopping at Bumble and Bumble. Always a fun free sample and free shipping for me! I’ve been using some of these product for over 20 years!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KHALL
Site Experience FeedbackAug 12, 2026
I appreciate how easy the website made it to read about the promotions and that the promotion was automatically applied without me having to remember to copy and paste a code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KFO
Site Experience FeedbackAug 12, 2026
Website is a little slow but probably because of the great promotion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristi
Site Experience FeedbackAug 12, 2026
Easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carebear
Site Experience FeedbackAug 12, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ntr Frk
Site Experience FeedbackAug 12, 2026
The website is clear and upfront. It is user friendly. There are no "hidden" prices or "add to cart" to see the price, I appreciate this. I would like to have more options when it comes down to the "gift" during check out. Love the trial size gifts as well. Shipping is affordable if you are placing an order above $100.00 otherwise the cost of the items plus shipping is high.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
hair
Site Experience FeedbackAug 12, 2026
It was fast and easy since I was restocking my supply of B AND B products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Good but disappointed didn't get 15% discount, unsure why
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
T.
Site Experience FeedbackAug 11, 2026
Very happy with selection and ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JCurls
Site Experience FeedbackAug 11, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAH TAH
Site Experience FeedbackAug 11, 2026
has all the products I need in one location , no more going into salons that only have a few products on hand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ILoveBB
Site Experience FeedbackAug 11, 2026
My searches didn’t bring up my product even though I used both words in the title of it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CLB
Site Experience FeedbackAug 11, 2026
The Bumble and Bumble website makes it easy to find the product one is looking for and checkout is smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronica
Post-Delivery FeedbackAug 11, 2026
The products are as described for the hair style it is recommended for. Very happy with the quality and quantity per price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Suzy
Site Experience FeedbackAug 10, 2026
Website is very easy to use and very informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackAug 10, 2026
I'm a Bumble and Bumble junkie, I don't what I'd do without my product! Super Rich, Straight Blow Dry, Gentle shampoo. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waves
Site Experience FeedbackAug 10, 2026
Clean
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackAug 10, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 10, 2026
Awesome and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 10, 2026
very good experience. just don't know how to redeem any points I have for my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly fam!
Site Experience FeedbackAug 10, 2026
Needed supplies to send to university with my daughter, website was easy, quick and a discount to boot! Love Bumble & Bumble!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
real
Site Experience FeedbackAug 10, 2026
only good things to say I love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
It’s pretty easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Wish you could stack offers
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Camille
Site Experience FeedbackAug 9, 2026
Very easy to use. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 9, 2026
I had a positive experience the website is very helpful with information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beeeeeeeeeeeeeee
Site Experience FeedbackAug 9, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackAug 8, 2026
Order was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Website was easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debra
Site Experience FeedbackAug 8, 2026
The website is well organized and easy to use;
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rell
Site Experience FeedbackAug 8, 2026
It was easier to navigate then it has been in the past. I am very impressed!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KATIE
Site Experience FeedbackAug 8, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophie
Post-Delivery FeedbackAug 8, 2026
Love the mousse. It works better than any other I’ve tried
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Cindy
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christy
Site Experience FeedbackAug 8, 2026
Website is easy to search for products. Website makes it very difficult to see rewards and use rewards. Price of product is too high. Love the product but I have to alternate with other products because prices is too high.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cheech
Site Experience FeedbackAug 8, 2026
Hair stylist recommended for curly hair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10