Black Forest Decor Reviews - 6,775 Review - 9.4/10
2023
Winner
Circle of
Excellence
4 years
Black Forest Decor Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for Black Forest Decor
Showing 161 - 180 of 6,775
Online Shopper
Post-Delivery Feedback
Nov 21, 2024
The item was damaged but a replacement was sent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tootsy
Post-Delivery Feedback
Nov 21, 2024
I purchased this as a gift for Christmas.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Terri
Site Experience Feedback
Nov 21, 2024
No issues. Very smooth transactions .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BLT
Site Experience Feedback
Sep 23, 2024
Black Forest Decor has superior designers and products. Nothing compares. I will always be a forever customer. I am having a difficult time returning a 21" Tree Foliage Clock, order# SO1913640. I would like a full refund instead of the Art Brand Studios interfering and telling me on the packing slip that there are no returns by 9/18/24. If I return it, Art Brand Studios said when they recieve it, it will be returned to me with full charges for the return. Black Forest Decor is much too sophisticated and splendid to do business with Art Brand Studios in Henderson NV 89052.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BLT
Post-Delivery Feedback
Nov 21, 2024
Ordered large birch framed mirror. Did not.like it. Black forest would not send a shipping label. I am done with black forest. I would never recommend black forest to anyone.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Tweety
Site Experience Feedback
Nov 21, 2024
I have not had any problems with my order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JDUB
Site Experience Feedback
Nov 20, 2024
I received your catalog in the mail today and found something I thought my wife would like. I looked it up on the website and bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Me
Site Experience Feedback
Nov 20, 2024
Excellent products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daisy
Site Experience Feedback
Nov 20, 2024
Easy to order from, good quality items,unique items..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Nov 20, 2024
Love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LCP
Site Experience Feedback
Nov 04, 2024
I know where to look when I want something rustic for my house. The throw blanket matches a bedspread I purchased from Black Forest Decor.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
LCP
Post-Delivery Feedback
Nov 20, 2024
I have ordered several items from Black Forrest Decor, and I have always been happy with the quality of the items. I have purchased quilts, pillows, antler decor and a bedspread with shams and a pillow. Always very happy with the quality!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Steph
Site Experience Feedback
Nov 20, 2024
So far, I am pleased with Black Forest decor online, but I have never received this product and do not know the quality right now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood butcher
Site Experience Feedback
Nov 11, 2024
I wish there was more lake, fish, and cabin themed items. So many have bears, moose and such which isn’t Indiana.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood butcher
Post-Delivery Feedback
Nov 20, 2024
You have lots of goods with north country animals but not much directed towards fishing cabins. Moose and bears don’t fit in northern Indiana. Corn, fish, deer, and Eagles along with Blue Herrins.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DC
Site Experience Feedback
Nov 20, 2024
I just love the items from your site, they really make my home feel more homey and cozy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kiana
Site Experience Feedback
Nov 20, 2024
Hard to know if free shipping code was applied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
beaver
Site Experience Feedback
Nov 20, 2024
iI love this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beartn
Site Experience Feedback
Nov 20, 2024
It was simple to find the item i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hick
Site Experience Feedback
Nov 20, 2024
Easy, fast and a pleasure!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Lonely
Site Experience Feedback
Nov 20, 2024
Fine thanks
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Jari
Site Experience Feedback
Nov 10, 2024
No Comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jari
Post-Delivery Feedback
Nov 20, 2024
Everything I have ordered was on time & like the picture showed. My friend came over & Loved my lamp & pull changes. I couldn't be happyer!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bernice
Site Experience Feedback
Nov 20, 2024
Very easy to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »