Benefit Cosmetics Reviews - 396 Post-Delivery Reviews - 8.9/10
Benefit Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 75% |
 Neutral | 11% | 10% |
 Negative | 10% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
1.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 85% |
Neutral | 11% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,136
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carole
Site Experience FeedbackJun 23, 2026
Thank you. This was a really easy to use website, and I found exactly the product I was looking for. I have previously purchased my Benefit prducts at my local Sephora store, but they are often low on stock. This was easier! Thank you for the free shipping on just one item!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
The eyeshadow I used to get is not on the website. Disappointed that I could not find it and there is no eye shadow at all.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
IngridR
Site Experience FeedbackJun 21, 2026
Dice que dan 15% en la primera Compra y no lo recibí
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
taterbugtx
Site Experience FeedbackJun 21, 2026
Impressed with all the options and they were clearly described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Lyssa D.
Post-Delivery FeedbackJun 21, 2026
I got this item in one of my Ipsy orders. I was in love with it from the moment I first used it. When I ran out I decided I needed to buy this product. I went to order and it was on sale! I ordered TWO. It was easy to find. Price was so great. Easy checkout. I was very pleased with my purchase and my shipment. I will return when I need this product again. I also browsed for other products while I was on their site. I may try some other products as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Previously I have ordered on Monday's and nothing ever came. I tried several times and supposedly I am VIP
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 5
LB
Post-Delivery FeedbackJun 20, 2026
I ordered mascara on line as it was on sale. It was delivered really fast. I was pleasantly surprised how quickly it came.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Terri
Site Experience FeedbackJun 19, 2026
It was ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Smoff
Site Experience FeedbackJun 19, 2026
Easy to navigate but had to switch from my phone to a laptop to make my final choices. Not all images that helped decide on the correct colors were displayed on the mobile site.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cecilia
Post-Delivery FeedbackJun 19, 2026
Awesome nice products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Taylaaaa95
Site Experience FeedbackJun 19, 2026
I love the products just wish everything wasn’t so expensive I’m paying $30 dollars for a brow pencil just to have to pay the shipping prices too
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jesse
Post-Delivery FeedbackJun 19, 2026
The tint exceeded expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
MimieF
Site Experience FeedbackJun 18, 2026
If you’re going to offer such steep discounts I have no other option but to keep buying my favorite lifetime mascara! :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
angelasig
Site Experience FeedbackJun 18, 2026
GOOD I like Klarna
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nan
Post-Delivery FeedbackJun 18, 2026
The eye brow powder is easy to use and the right color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tanick
Post-Delivery FeedbackJun 18, 2026
Great products great prices fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mira
Site Experience FeedbackJun 17, 2026
I entered a discount code and it did not recognized it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dawn
Site Experience FeedbackJun 17, 2026
I do not like the website. It has been a while since I last ordered. I preferred the former website design. This one is a color blast, too teeny bopperish. Definitelt not for mature women. Plus, it jumps all over the place.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth D.
Post-Delivery FeedbackJun 17, 2026
This brow pen…WOW! 11/10, very precise and hairlike! Doesn’t smudge or budge all day! Will be buying again. Thanks Benefit!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
I reached out via email with a complaint of damage or used products that was sent to me. I have not heard back. It’s been over 24hrs now.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 1
sherry
Post-Delivery FeedbackJun 16, 2026
all the products are awesome. i have a very sensitive and eczema prone skin, because of which i never put makeup on but benefit products are really good for my sensitive eczema prone skin. i never had any complaints. its been 6 months since i started using them. All Products quality is A class. I love Benefit products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hellomandii
Post-Delivery FeedbackJun 16, 2026
Love all my goodies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
PD
Site Experience FeedbackJun 16, 2026
it was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Libby
Site Experience FeedbackJun 16, 2026
I love all benefits products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erica
Site Experience FeedbackJun 16, 2026
I love the brow and lash products, their real primer and mascara is the BEST. I just wish you still sold the erase paste/boiing industrial concealer. Not interested in careless, the under eye concealer was also out, so I couldn’t try that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Un-persnickety.
Site Experience FeedbackJun 16, 2026
Website was slow-responding and imperfectly user-friendly. I chased my tail for a few minutes trying to get the correct items into my cart, add the points-based discount, and bring up a page where I could check out.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Mandalina
Site Experience FeedbackJun 16, 2026
I was given Benefit Roller lash mascara as a gift years ago and I have used it ever since. I love the products and am always trying out more ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Post-Delivery FeedbackJun 16, 2026
.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Sol
Site Experience FeedbackJun 16, 2026
Awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
I have been a Bemefit user for many many years. They have the best selections for my brow and mascara needs. I have tried multiple mascara brands and Bemefit by far delivers the best results!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cdog
Site Experience FeedbackJun 15, 2026
Easy peasy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SS
Site Experience FeedbackJun 15, 2026
Great , easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
reec
Post-Delivery FeedbackJun 15, 2026
Your eyebrow products are the best!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 6
TML
Site Experience FeedbackJun 15, 2026
Checkout was a bit clunky, nothing bad
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Fifi
Site Experience FeedbackJun 15, 2026
Overall experience was excellent. I just wish the rewards were a little better. But I love the products and the website is good.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Anna
Post-Delivery FeedbackJun 15, 2026
My problem with benefits is you discontinue products that some of us use and really like. You did not replace something with a product. This is just as good. Also, I noticed your products are costing more and getting smaller. Let’s be more customer friendly please I’ve been using benefits for years and years and years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Betz
Site Experience FeedbackJun 15, 2026
As always your website is easy to navigate and user friendly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ajd
Site Experience FeedbackJun 15, 2026
No way to filter the sale by product type, just price
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Han
Site Experience FeedbackJun 14, 2026
Very comfy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
Pretty good sale but I missed out on on sold out product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied Monica
Site Experience FeedbackJun 14, 2026
Benefit has the best products. The quality is great and the prices are good . I love the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RABI
Site Experience FeedbackJun 14, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
Website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teeny
Site Experience FeedbackJun 14, 2026
I just needed to reorder my favorite Wild Plum mascara. It was super easy to find and check out.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Twinkle
Site Experience FeedbackJun 14, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 14, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dillpickle15
Site Experience FeedbackJun 14, 2026
Website was very glitchy and made it difficult to check out. It kept erasing my cart.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Morti
Site Experience FeedbackJun 14, 2026
Website is user friendly & products I have experienced are fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10