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Benefit Cosmetics Reviews - 5,649 Review - 8.8/10

Jan 8, 2025
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Benefit Cosmetics Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support8.2 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%82%

Neutral

10%10%

Negative

4%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

3.3 out of 10

Recent Reviews for Benefit Cosmetics

Showing 1 - 20 of 5,649

Sereia

Site Experience Feedback

Dec 23, 2024

Using the Benefit Cosmetics website was simple and painless. I found what I was looking for immediately and placed the order right away. The prices were excellent. Check out was easy, too. Overall, I'm a satisfied customer.


Post-Delivery Feedback

Jan 06, 2025

I received all of the items that I ordered from Benefit online. They are two eyeliners, mascara and a Gimme Brow volumizer. I love each of these products; the eyeliner because it's so simple to put on and really makes my eye pops; the mascara because of the natural fullness it gives my eyelashes and the Gimme Brow volumizer because my eyebrows really stand out when I use it. Benefit products definitely have their benefits!

Ree

Site Experience Feedback

Dec 25, 2024

Fast ordering process


Post-Delivery Feedback

Jan 06, 2025

Great

Nick

Site Experience Feedback

Dec 27, 2024

Love the website!


Post-Delivery Feedback

Jan 06, 2025

It's a great experience.

Rae

Site Experience Feedback

Jan 05, 2025

Very fun and interactive website. Only downside is I wish I could paste my coupon code!

Bill

Site Experience Feedback

Jan 05, 2025

Good product with a very good price

Online Shopper

Site Experience Feedback

Jan 05, 2025

I wasn’t able to apply my welcome15.

BJ

Site Experience Feedback

Jan 05, 2025

It was fine.

Sharon

Site Experience Feedback

Jan 05, 2025

I have looked everywhere and no one had this. One of my favorite products!

Sara

Site Experience Feedback

Jan 05, 2025

Good. Easy

RAO

Site Experience Feedback

Jan 05, 2025

Easy peasy process of purchasing my favorite eyebrow product! I love that I can use Apple Pay for a quick checkout instead of having to enter all my details.

KCbaby

Site Experience Feedback

Dec 28, 2024

I visited Macy’s last night, and bought the porefessional power, plushyint,mighty fine brow pen. Absolutely beautiful. This morning I decided to buy more. I love the product.

Jessica

Post-Delivery Feedback

Jan 05, 2025

I have been looking for my product everywhere and no one had the right one. Not even Sephora! But Benefit Cosmetics had it AND it came in a two pack!

Jessamess

Site Experience Feedback

Jan 05, 2025

So far good experience. Just waiting for my order to see if the money was worth spending

MLyons

Site Experience Feedback

Jan 04, 2025

The website was pleasant to look at and the pictures of the cosmetics/items for sale were easy to see.

JF

Site Experience Feedback

Jan 04, 2025

good; I would have preferred an option to pick up item at my local store

Tilda

Site Experience Feedback

Jan 04, 2025

I didn't get the text code and had to sign out as a guest. Inconvenient.

Vanessa S.

Site Experience Feedback

Jan 04, 2025

The website is easy to use.

EZ

Site Experience Feedback

Jan 04, 2025

Love your eyebrow pens

Ru

Site Experience Feedback

Jan 04, 2025

Love the welcome 15 deal!

Online Shopper

Site Experience Feedback

Jan 04, 2025

I found the order process clumsy.