Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 8.9/10 overall rating based on 406 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 92% |
 Neutral | 11% | 3% |
 Negative | 10% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 77% |
Neutral | 12% | 19% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,173
Lily
Site Experience FeedbackJul 17, 2026
Website is a little slow
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Alejandra
Site Experience FeedbackJul 17, 2026
I love the fact that I can still purchase this amazing product online through your website since it was discontinued from all stores. This product has helped me with a few larger pores due to my acne scars and I really hope we can have it back in stores. It’s truly an amazing product once you know how to use it properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayjay
Post-Delivery FeedbackJul 16, 2026
I finally was able to purchase my eyebrow in my original shade. You have no idea how long I’ve been looking for that color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TG
Site Experience FeedbackJul 15, 2026
First time on site. Seems easy enough.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jazz
Site Experience FeedbackJul 15, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WB
Post-Delivery FeedbackJul 15, 2026
Benefit has been a leading cosmetics company that I have used for over 20 years. They consistently have quality products that I use daily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lo
Site Experience FeedbackJul 14, 2026
So happy to but from this brand!! They never disappoint and every product I have used so far has been amazing!! So excited to try more of their products!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 14, 2026
Very difficult to see the sizes available. It was not obvious when I clicked on a product, it will show, Ex: "3 sizes" but then flips to a photo of someone and its not clear where/how to get product details. Took multiple emails to verify my email. I almost said forget it and quit.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Leeorr
Site Experience FeedbackJul 14, 2026
I have been using Bounce mascara, and porefessional make up remover and face wash for awhile and absolutely love all of it. The mascara stays on but washes off easily. Makeup remover and face wash makes my face feel smooth and refreshed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelb
Site Experience FeedbackJul 14, 2026
I am very upset about the discontinuation of the product I purchase d
- Overall Rating: N/A
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Shell
Post-Delivery FeedbackJul 14, 2026
Great deal on travel sizes. I wish every company had travel sizes. I travel a lot and am, well let’s just say, extra. This helps me actually be more extra bc I can pack more. Great products! Love the curling mascara and brow gel.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Amy
Site Experience FeedbackJul 13, 2026
Easy to use and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lz
Site Experience FeedbackJul 13, 2026
Wish I could have paid with discover card said it wasn’t accepted
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cyndee
Site Experience FeedbackJul 12, 2026
Excellent website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackJul 11, 2026
Took too long. Too many questions.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Missy
Site Experience FeedbackJul 11, 2026
I miss the brow microfilling pen. The new style doesn’t apply the same.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Older & wiser
Post-Delivery FeedbackJul 11, 2026
Love your products. Would like see more for those of us going grey!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
CLR
Post-Delivery FeedbackJul 11, 2026
I like the quality of their products, specifically the ones I use on a regular basis. It's easy to place orders online, and tracking information is good. Shipping can be a little slow.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bay
Site Experience FeedbackJul 10, 2026
Easy to find what I was looking for and easy to check out when I was finished.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brow girl
Site Experience FeedbackJul 10, 2026
Quick & easy & on sale
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ferne
Post-Delivery FeedbackJul 10, 2026
I love how supported the process of ordering the product especially where it explains how to best use it with more than one way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 10, 2026
love the foundation. I purchased it at a beauty shop last month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
die
Site Experience FeedbackJul 9, 2026
everything was just fine no complaints
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dani
Site Experience FeedbackJul 9, 2026
The website was great. It was really easy to find what I was looking for and the price point was well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ingrid R
Post-Delivery FeedbackJul 9, 2026
¡Me encantó este lápiz para cejas! Tiene una punta muy precisa que permite rellenar y definir las cejas de forma natural. El color se difumina muy bien y dura todo el día. Además, el peine es excelente: peina, da forma y ayuda a distribuir el producto para un acabado impecable. Sin duda, es un producto que volvería a comprar y recomendaría.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
G2
Site Experience FeedbackJul 8, 2026
I was disappointed only black mini mascara wss available. It would have been nice to try out a different color like blue or purple before deciding to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jes
Site Experience FeedbackJul 8, 2026
Everything was very easy. I had zero issues. I was surprised that I had to pay shipping with an order of over $50. Most places give free shipping after that amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 8, 2026
Browsing the site was quite easy. I have never had any issues. They have promotions often which is a plus.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gemma
Site Experience FeedbackJul 8, 2026
Inbetween
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Addy
Site Experience FeedbackJul 8, 2026
I liked the checkout flow- it was straightforward, all my preloaded google info carried into the site so most fields could be auto-filled, and there were several different payment options (love that y'all use afterpay!). I wish shipping was cheaper as I only got one small lip product, so almost $7 in shipping feels like a lot, and almost deterred me from buying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
stack
Site Experience FeedbackJul 8, 2026
First time, seemed fine. I wish I could have used more than one code - I would have bought more (over $85) to get the mascara sampler but then I couldn't use my first time buyer code.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ANGIMC1
Site Experience FeedbackJul 8, 2026
GREAT EXPERIENCE. ITEMS I NEEDED WERE ON SALE!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Please don't discontinue the old eyebrow pencil. The mechanical eyebrow pencil is no good.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
v
Site Experience FeedbackJul 8, 2026
Benefit was out of some products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Benefit
Site Experience FeedbackJul 8, 2026
Got samples with ipsy and love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bad
Site Experience FeedbackJul 7, 2026
I have used Benefit Cosmetics for several years. I used to buy at Sephora, but decided to go directly to the source. I used a wonderful brow pencil with fibers, but I see that it is no longer listed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
WB
Site Experience FeedbackJul 7, 2026
The website was easy to use and the product I purchased was exactly what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chandag
Site Experience FeedbackJul 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackJul 6, 2026
It says free shipping but they still include delivery fee, its so confusing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJul 6, 2026
From the search for the product, through checkout, the process went very smoothly. What was needed from me, and the way to continue were clear throughout the process.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlmomof3
Site Experience FeedbackJul 6, 2026
I love benefit products! I especially appreciate the minis making it easy on mother's to go. I can throw one in my purse. Leave one in the restroom and put one in my room. Fleek eyebrows no matter where I am. So I am thankful that I can conveniently purchase my eyebrow pencils online and have them delivered straight to me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJul 6, 2026
They work very well. Reasonable pricing. Fast shipping. Good rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
The minis are perfect for travel
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elizabeth
Site Experience FeedbackJul 6, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Del4ik
Site Experience FeedbackJul 6, 2026
Great product , fast service and excellent products selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Videoqueen
Post-Delivery FeedbackJul 6, 2026
I love my product but you discontinued the largest size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Alana By The Shore
Site Experience FeedbackJul 5, 2026
I could not find where to enter a discount code and was unsure if I could use it in addition to the pre-existing sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rox
Site Experience FeedbackJul 5, 2026
The promo code didn’t automate-otherwise it was fine
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10