Benefit Cosmetics Reviews - 5,649 Review - 8.8/10
Benefit Cosmetics Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.9 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.2 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 82% |
Neutral | 10% | 10% |
Negative | 4% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
3.3 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 20 of 5,649
Sereia
Site Experience Feedback
Dec 23, 2024
Using the Benefit Cosmetics website was simple and painless. I found what I was looking for immediately and placed the order right away. The prices were excellent. Check out was easy, too. Overall, I'm a satisfied customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sereia
Post-Delivery Feedback
Jan 06, 2025
I received all of the items that I ordered from Benefit online. They are two eyeliners, mascara and a Gimme Brow volumizer. I love each of these products; the eyeliner because it's so simple to put on and really makes my eye pops; the mascara because of the natural fullness it gives my eyelashes and the Gimme Brow volumizer because my eyebrows really stand out when I use it. Benefit products definitely have their benefits!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ree
Site Experience Feedback
Dec 25, 2024
Fast ordering process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ree
Post-Delivery Feedback
Jan 06, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Dec 27, 2024
Love the website!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Nick
Post-Delivery Feedback
Jan 06, 2025
It's a great experience.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
- Full ratings for this review »
Rae
Site Experience Feedback
Jan 05, 2025
Very fun and interactive website. Only downside is I wish I could paste my coupon code!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Jan 05, 2025
Good product with a very good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
I wasn’t able to apply my welcome15.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BJ
Site Experience Feedback
Jan 05, 2025
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Sharon
Site Experience Feedback
Jan 05, 2025
I have looked everywhere and no one had this. One of my favorite products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sara
Site Experience Feedback
Jan 05, 2025
Good. Easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
RAO
Site Experience Feedback
Jan 05, 2025
Easy peasy process of purchasing my favorite eyebrow product! I love that I can use Apple Pay for a quick checkout instead of having to enter all my details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KCbaby
Site Experience Feedback
Dec 28, 2024
I visited Macy’s last night, and bought the porefessional power, plushyint,mighty fine brow pen. Absolutely beautiful. This morning I decided to buy more. I love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessica
Post-Delivery Feedback
Jan 05, 2025
I have been looking for my product everywhere and no one had the right one. Not even Sephora! But Benefit Cosmetics had it AND it came in a two pack!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jessamess
Site Experience Feedback
Jan 05, 2025
So far good experience. Just waiting for my order to see if the money was worth spending
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
MLyons
Site Experience Feedback
Jan 04, 2025
The website was pleasant to look at and the pictures of the cosmetics/items for sale were easy to see.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
JF
Site Experience Feedback
Jan 04, 2025
good; I would have preferred an option to pick up item at my local store
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tilda
Site Experience Feedback
Jan 04, 2025
I didn't get the text code and had to sign out as a guest. Inconvenient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vanessa S.
Site Experience Feedback
Jan 04, 2025
The website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EZ
Site Experience Feedback
Jan 04, 2025
Love your eyebrow pens
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ru
Site Experience Feedback
Jan 04, 2025
Love the welcome 15 deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 04, 2025
I found the order process clumsy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »