Bassett Furniture Customer Reviews
Bassett Furniture holds a 9/10 overall rating and 311 verified post-delivery reviews on Bizrate.
Bassett Furniture Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 73% |
 Neutral | 8% | 10% |
 Negative | 10% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 86% |
Neutral | 12% | 10% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Bassett Furniture
Showing 1 - 50 of 1,225
Online Shopper
Site Experience FeedbackAug 14, 2026
Seeking to purchase a Basset Sofa.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
I ordered free samples since store did not have my selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
order fabric samples for upholstered bed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kat
Site Experience FeedbackAug 14, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 14, 2026
The price difference I mentioned was not related to the fabric, Premier cushions, or any other features. On Saturday, the day my furniture was delivered, I checked the prices online using the exact same configuration as my order, including the Waldon Buff fabric and Premier cushions. The sofa was about $500 less, and the chair was about $300 less than what I paid (Order discount). I would also like to ask about the other issues with the furniture. I have sent many pictures showing the dirty fabric and other problems with the furniture, but I have not received any response regarding those concerns.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
CBB1
Post-Delivery FeedbackAug 14, 2026
I love my new furniture. It looks great in my living room. My living room looks so much larger. The colors are fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
tcacace
Post-Delivery FeedbackAug 14, 2026
I was surprised by the quality of the furniture. Drawers were dovetailed! Nice showroom.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Beege
Site Experience FeedbackAug 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 14, 2026
The sectional was delivered with a large chip out of the leg. We reported it immediately but have not heard back regarding fixing the issue.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
n/a
Site Experience FeedbackAug 13, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Never Again
Post-Delivery FeedbackAug 13, 2026
The 2 couches we purchased did not match the quality of our previous purchases from Bassett. The couches looked nothing like they did online. It is the worst purchase I ever made regarding furniture.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: N/A
Grammie
Site Experience FeedbackAug 12, 2026
We want to purchase new furniture and we are trying to decide which fabric will go with our other chairs and rug.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CarolinaGirl
Site Experience FeedbackAug 12, 2026
Good selection of fabrics
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Al
Post-Delivery FeedbackAug 12, 2026
Still waiting for bed w storage options online
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 3
Kath
Post-Delivery FeedbackAug 11, 2026
We bought in store and had so many options and fabrics to choose from. We were kept informed of the order status thru the whole process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
I paid with PayPal. Why didnt the check out page automatically populate my address and other personal info?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LlKovs0804
Post-Delivery FeedbackAug 11, 2026
Our salesperson Susan Dodd was fantastic and explained the process of ordering thoroughly! Highly recommend Susie at the Sarasota location! Furniture quality met my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Marcie
Site Experience FeedbackAug 10, 2026
Very easy. Informative and will help me when I place my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Pear
Site Experience FeedbackAug 10, 2026
Easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 10, 2026
Pleased with navigation and availability of swatches.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Your website was unable to show the stools with the various fabrics. This should be updated and corrected.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JJ
Post-Delivery FeedbackAug 9, 2026
Item received as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Liz
Site Experience FeedbackAug 9, 2026
Easy- I am researching -planning to get a new sectional sofa.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
The selection process to build custom furniture was cumbersome on an iPad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G5
Site Experience FeedbackAug 8, 2026
Everything went very smoothly. My only question is when I have chosen favorites, I don’t know where to find them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
Easy to order swatches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fulkster
Site Experience FeedbackAug 7, 2026
We have been searching for a few months for just the right Travertine coffee/end tables for our new home, and low and behold Bassett popped up on my search. These tables were very close to what we were looking for, not to mention they were on a great sale, so we jumped on them! Thanks, Bassett. One more thing to mark off the to-do list for our new home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trecesalis
Site Experience FeedbackAug 6, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Post-Delivery FeedbackAug 6, 2026
Great experience all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Lisa Falconer is the best sales person, and her manager is do supportive. My delivery man was phenomenal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nailzbytiff
Post-Delivery FeedbackAug 5, 2026
I went into the store, looking for a leather couch. Not only was the sales rep super friendly, she showed me more than just a couch. I was able to order some samples of the leathers to see which one I liked best in my living room. I let my girl know which one I liked best and she put together a story board for me. I ended up purchasing a room that looks like it came out of a magazine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pam
Site Experience FeedbackAug 5, 2026
Just ordered leather and wood samples to review for potential recliner order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Phoebe-phoebe
Site Experience FeedbackAug 5, 2026
It would be beneficial to describe the colors of the pillow colors. Just looking at a photo could cause a poor choice, eg. tan vs. white
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ollie
Site Experience FeedbackAug 4, 2026
it's fine. some of the questions are too intrusive
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
ST4825
Site Experience FeedbackAug 4, 2026
I tried to chat to figure out how to purchase an additional 5 samples and no one answered. I thought it odd that I couldn't purchase additional samples
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
jordy
Site Experience FeedbackAug 4, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ryanw
Site Experience FeedbackAug 3, 2026
love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good but slow
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
MYKA
Post-Delivery FeedbackAug 2, 2026
Everything was perfect and delivered on time. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
HuDaKi
Site Experience FeedbackAug 1, 2026
I interacted with the sales person and one of your Brick + Mortar locations. They did not have a sample of this discontinued item on the floor so this order is for a sample of the wood.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
very easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Port
Site Experience FeedbackAug 1, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
in the process of ordering a sofa from Bassett and selected complimentary fabric samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Beth
Site Experience FeedbackJul 31, 2026
you made it very easy. however I should not pay sales tax as I am a desigener and will resell these pillows and charge tax myself. there was nowhere on the this wholesale site to set that up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
$3600 dressers damaged upon delivery.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackJul 30, 2026
I had my eye on this chair/ottoman for some time but was hesitant to order online only. Once a local store had a sample on display I could see in person, there was no decision to make...I had to have it. It is great quality and I could not be happier with the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10