AppliancePartsPros.com Customer Reviews
AppliancePartsPros.com holds a 9.3/10 overall rating and 1,937 verified post-delivery reviews on Bizrate.
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 14% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,444
Hawaii rez
Site Experience FeedbackJul 25, 2026
Googled, found part, ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fridge man
Site Experience FeedbackJul 25, 2026
Seemed great assuming the parts I found are actually the one for my fridge
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Steve
Site Experience FeedbackJul 25, 2026
I was able to enter the model number and the parts list came right up. Bonus...the part is in stock!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ck57718
Site Experience FeedbackJul 25, 2026
Easy to identify the part I needed for our Ice maker
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MKP
Site Experience FeedbackJul 25, 2026
Easy to use site, but I would like ability to check parts against the exploded parts drawings for the appliance.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nipper
Site Experience FeedbackJul 25, 2026
Power outage fried the part on my fridge. Finding the replacement was quick & easy thru on-line site of Appliance Parts Pros
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rob
Site Experience FeedbackJul 25, 2026
Minor but irritating issue trying to edit address. I entered "82nd" but it came out "82Nd". Several attempts at correcting it kept "82Nd" as the updated address. I finally gave up but I think several more gray hairs popped out of my head.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Flexogod
Site Experience FeedbackJul 25, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
N/a
Site Experience FeedbackJul 25, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackJul 25, 2026
My dishwasher is broke. Just looking for the part.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JR
Site Experience FeedbackJul 25, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Quick to find order and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 25, 2026
Easy to find the parts that I need. Faster shipping and the same or lower prices than other sites.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 25, 2026
Tyyjnh
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
From AppliancePartsPros.com
Thank you for your review! We appreciate you taking the time to share your feedback. Thank you for choosing AppliancePartsPros.com, and we hope to have the opportunity to assist you with your future appliance repair needs.
CPOFNJ
Site Experience FeedbackJul 25, 2026
Worked well
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great service!
Post-Delivery FeedbackJul 25, 2026
Purchase completed easily and quickly. Delivered as promised rapidly Will use them again as needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rachel
Site Experience FeedbackJul 25, 2026
Done online, easy purchase of replacement part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Post-Delivery FeedbackJul 25, 2026
I needed to repair my microwave and I was able to get the parts in a timely manner and everything worked out perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tinker
Site Experience FeedbackJul 25, 2026
Easy to find what I needed. Now to see if delivery is as good as sales. Tinker
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Great resource for appliance parts
Site Experience FeedbackJul 25, 2026
AppliancePartsPros has been a great support for appliance repairs, and has saved us quite a bit of money on service calls. Their website easily helps identify the part that is needed and checks compatibility, and they provide additional useful parts diagrams. We have used them for several minor repairs and found them consistent and reliable, and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olaf Hammershine
Site Experience FeedbackJul 25, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IC228
Site Experience FeedbackJul 25, 2026
It was tough to narrow down my part at first, especially once I saw multiple results at different prices. I wasn't sure if I was buying 3rd party, or slightly different parts or what. Once I found it, I did like that it gave me options to choose from about what my issue was, and it confirmed I was looking at the right thing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sprout
Site Experience FeedbackJul 25, 2026
The shipping and tax should be shown prior to checking out.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
XX1700
Post-Delivery FeedbackJul 25, 2026
Sent back a part i ordered that i didnt need and never got refunded, nobidy knows where the returned part is even though tracking shows it was deliverd to them, im out $270 bucks i guess, lesson learned
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 2
From AppliancePartsPros.com
We're glad you were able to complete your purchase, but we're sorry to hear you experienced difficulty using your card directly during checkout. It's good to know that PayPal provided a successful alternative with the same card. W...
Read full response »John
Site Experience FeedbackJul 25, 2026
Excellent website after entering Appliance make and Model number all parts needed were easily listed and available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Post-Delivery FeedbackJul 25, 2026
Took me three orders to finally get part I really needed- all my issue- not appliance pros. Only thing that might have helped is if A. Pros had somehow referenced using diagnostic tests to zero in on right part the first time. But again, this is my fault for not digging far enough initially.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From AppliancePartsPros.com
Hello, You may return any item sold by AppliancePartsPros.com within 365 days of purchase for a full refund minus shipping costs. All parts must not have been installed; installed or tested parts are not eligible for return. Upo...
Read full response »Robby
Post-Delivery FeedbackJul 25, 2026
I love the appliance diagrams that allow you to easily see what part you need. Then the ability to click the link on the part and see the product information. The parts I received were OE, fit perfectly, and operate as they should.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for your wonderful feedback! We're pleased to hear you enjoyed using our model number search, interactive parts diagrams, and detailed part number information to find exactly what you needed. Our goal is to make every re...
Read full response »Online Shopper
Site Experience FeedbackJul 25, 2026
website easy tot navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Josh
Site Experience FeedbackJul 25, 2026
Easy ordering. Easy to find the parts I needed. All products I needed were in stock.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Li La
Site Experience FeedbackJul 24, 2026
I have had to replace the shield inside the microwave on two different microwaves and two different places. I have ordered both from you guys and am so happy to have found you! Beats replacing the who unit for a 15.00 item that can easily be replaced by me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G-Maw
Site Experience FeedbackJul 24, 2026
My transaction was extremely easy. No glitches or hang-ups. I entered model number and it took me to the exact product I needed. Keep up the great work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba Jack
Post-Delivery FeedbackJul 24, 2026
I had checked another website and was told the manufacturer had discontinued the part I needed and they couldn’t find it anywhere. Oh, and to let them know if I fly found it and where. Well, AppliancePaetPros not only had what I needed but they had about 20 of them. Online order g was very easy and the part arrived sooner than expected.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for your wonderful review! We're delighted to hear that our model number lookup made it easy to find and confirm the correct inner oven door glass for your appliance. We strive to make the parts selection process as simp...
Read full response »Eugie
Site Experience FeedbackJul 24, 2026
Easy to locate parts. Easy to order. Adding dimensions to parts like refrigerator drawers would be very helpful.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
None
Site Experience FeedbackJul 24, 2026
Purchase spider bracket. Video suggests to purchase screws with spider but there not on the site. Maybe sell as a kit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good description
Site Experience FeedbackJul 24, 2026
I enjoyed the pictures to allow me to see exactly which part I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 24, 2026
On line Purchasing was easy and delivered fast .great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JP
Site Experience FeedbackJul 24, 2026
Great experience. An adjusting of words for those that are signing in as a 1st time user may improve traffic. Some may just not try to figure out that you place the order to setup the account 1st. Other than that very easy to use. Is there an option for local pick up for parts with being in the Chattanooga Area?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigBill
Site Experience FeedbackJul 24, 2026
Like the pictures associated with the part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Electrolux Fan Replacement
Site Experience FeedbackJul 24, 2026
It was easy to use. I enjoyed being able to put in the part number and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
gomer
Site Experience FeedbackJul 24, 2026
fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DB
Post-Delivery FeedbackJul 24, 2026
Order this drawer for my refrigerator. All three times I received it. It was broken . This last time I just glued it together to make it work.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
From AppliancePartsPros.com
Thank you for your review! We're glad everything went smoothly and that you had a trouble-free experience. We appreciate your support and look forward to helping you with your future appliance part needs! Kind Regards, Jason Cus...
Read full response »Jon
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jackie
Site Experience FeedbackJul 24, 2026
It offers a wide range of accessories and a relatively reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 24, 2026
Website was easy to use and prices were reasonable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 24, 2026
The rep on chat was amazing! I wish I could have thanked him but I moved to the cart and lost the chat. Thanks! so helpful!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJul 24, 2026
Excellent experience. Easy to find the part I was looking for. Hopefully everything arrives on time and it’s the correct part.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bob
Post-Delivery FeedbackJul 24, 2026
I ordered a part prior to the one I just received sent it back and still haven't received my refund
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From AppliancePartsPros.com
Thank you for your kind review! We're delighted to hear you found our website easy to use. We strive to make finding the right appliance parts and placing an order as simple and convenient as possible. Thank you for choosing Appli...
Read full response »JT
Site Experience FeedbackJul 24, 2026
I ordered dryer repair kit 4392065 for Model # WED92HEFC0 and the tension pulley was wrong part so I had to order extra tension pulley, which takes 3 days of our dryer in a thousand pieces Ooooo well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJul 24, 2026
It was easy to find the part I as looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jackie K
Site Experience FeedbackJul 24, 2026
I have ordered from here before. It is the fastest usually 3 days tops. I have ordered numerous parts never had an issue. The website is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9