AppliancePartsPros.com Reviews - 1,862 Post-Delivery Reviews - 9.4/10
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 6% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,022
Online Shopper
Site Experience FeedbackJun 22, 2026
Had the worst time checking out! Always need to verify card information and yet it still does not work. 3 different cards to try before 1 worked.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From AppliancePartsPros.com
We appreciate you bringing this to our attention. A checkout process should be simple and reliable, so having to try multiple cards before completing your purchase is understandably frustrating. Your feedback about the card verifi...
Read full response »Rich
Site Experience FeedbackJun 22, 2026
Was able to purchase a new watewr inlet valve for an older Maytag refrigerator, MSD2454GRW but unable to purchase the "meat" pan drawer as it is no longer available from Maytag/Whirlpool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
It's great that you were able to find and order a replacement water inlet valve for your older Maytag refrigerator. We understand how frustrating it can be when certain components, like specialty drawers and bins, are no longer av...
Read full response »Hopper
Site Experience FeedbackJun 22, 2026
Overall experience was great. I’ll know better when product arrives. Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We're pleased that your experience has been positive so far. From finding the part to placing the order, it sounds like everything went smoothly. We hope the part arrives quickly and performs exactly as expected. Thank you for you...
Read full response »Gman
Site Experience FeedbackJun 22, 2026
Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Finding the right part shouldn't be complicated, so it's great to hear that you found our website easy to use. We appreciate your feedback and are glad we could help make your shopping experience simple and convenient. Kind Regar...
Read full response »Jerson
Site Experience FeedbackJun 22, 2026
Everything good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
It's great to know that everything met your expectations. We appreciate your feedback and thank you for choosing AppliancePartsPros.com. We look forward to helping with any future appliance repair needs. Kind Regards, Jason Cust...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy to navigate. Wanted genuine parts not generic multi fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Knowing you're getting a genuine OEM part is important, and we're glad our site made it easy to find exactly what you needed. Easy navigation and accurate part information help take the uncertainty out of appliance repairs, and we...
Read full response »Chepe
Site Experience FeedbackJun 22, 2026
Very helpful finding parts and I like how they have a box to see if the part fits before you order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Being able to confirm compatibility before ordering provides valuable peace of mind, so we're glad you found that feature helpful. Our goal is to make it as easy as possible to identify the correct part and avoid guesswork during ...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
It was a little tricky between upper crisper shelf and basket and lower shelf and crisper basket
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for the feedback. We understand that distinguishing between the upper and lower crisper shelves and baskets can be a bit confusing. Feedback like yours is valuable because it helps us identify areas where product descrip...
Read full response »TLT
Site Experience FeedbackJun 22, 2026
Really like the learning videos. They help immensely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Clear, easy-to-follow repair videos can make a challenging repair feel much more manageable. It's wonderful to know that our learning resources helped guide you through the process and provided the support you needed. Thank you fo...
Read full response »Shannamann
Site Experience FeedbackJun 22, 2026
All good. Parts are ready to ship. Good help in troubleshooting
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
It's great to know that everything has gone smoothly so far. Having parts ready to ship and receiving helpful troubleshooting support can make the repair process much easier. We appreciate your feedback and thank you for choosing ...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Ok experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your feedback. While it sounds like there may be room for improvement, we appreciate the opportunity to serve you. Comments like yours help us continue refining the experience for our customers, and we hope to provid...
Read full response »graymannn
Post-Delivery FeedbackJun 22, 2026
After receiving our freezer seal, I didn't feel confident that install would go well. The FB support is a waste of time. Returned it! Customer Support made it easy to return.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Mac
Site Experience FeedbackJun 22, 2026
So far so good. Haven’t received parts yet though.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for sharing your feedback. It sounds like the ordering process has gone smoothly so far, and we appreciate you choosing AppliancePartsPros.com. We hope your parts arrive quickly and meet your expectations. If there's any...
Read full response »Walter
Site Experience FeedbackJun 22, 2026
It seemed easy to put in my washer model number, find the parts list - blow-up diagram, and pick the part that I wanted. Plus the confirmation that it fit my machine. This was the first vendor that had my part in stock and ready to ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Finding the right part can make all the difference, so it's great to know that the model search, exploded diagrams, and fit confirmation tools helped make the process simple and confident. Having the part in stock and ready to shi...
Read full response »D-man
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We appreciate your feedback and are glad your experience was a positive one. Thank you for choosing AppliancePartsPros.com, and we look forward to helping you with any future appliance repair needs. Kind Regards, Jason Customer ...
Read full response »Python
Site Experience FeedbackJun 22, 2026
I had an issue with Paypal and someone from APPro called and let me know what I needed to fix. They could have ignored the issue and let me find out later when the merchandise did not arrive, but they made a very courteous call to inform me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Providing proactive customer service is something we take seriously, so it's great to know that our team reached out to help resolve the PayPal issue before it affected your order. Taking a few moments to make that call can save a...
Read full response »Zippy
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to leave a review. We appreciate your support and are glad we could assist with your appliance parts needs. We look forward to serving you again in the future. Kind Regards, Jason Customer Correspon...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
It's wonderful to know that your experience exceeded expectations. Comments like yours remind us why we work hard to provide quality parts, helpful support, and resources that make appliance repairs easier. We appreciate your busi...
Read full response »CaliforniaDIY
Site Experience FeedbackJun 22, 2026
It was very easy to find the part I needed, double-check that the part works with my washer, and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're happy to hear that finding the right part was quick and straightforward. Being able to verify compatibility before ordering is an important part of a successful repair, and we're glad our tools helped make the process easy a...
Read full response »Jager
Site Experience FeedbackJun 22, 2026
The website works perfectly except for the password reset.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're glad to hear that your overall experience with the website was positive and that it worked well for finding what you needed. We appreciate you pointing out the issue with the password reset feature. Feedback like yours helps...
Read full response »wed
Site Experience FeedbackJun 22, 2026
The videos are very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're pleased to hear that the repair videos were helpful. Our goal is to make appliance repairs easier by providing clear, step-by-step instructions that give customers the confidence to tackle repairs themselves. It's great to k...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
all is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're glad everything went smoothly and met your expectations. Providing reliable parts, helpful resources, and a straightforward ordering experience is what we aim for. We appreciate your business and look forward to assisting yo...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that you found our website easy to use. We strive to make finding and ordering the right appliance parts as simple and convenient as possible. We appreciate your business and thank you...
Read full response »Johnny
Site Experience FeedbackJun 22, 2026
The chat bot confirming compatibility was extremely helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that the compatibility confirmation through our chat service was helpful. Finding the right part is one of the most important steps in a successful repair, and we're glad we could hel...
Read full response »Ray E
Site Experience FeedbackJun 22, 2026
All parts available. Model number search was easy. Product photos help confirm part being ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear that you found the model number search easy to use and that our product photos helped you confidently identify the correct part. We work hard to keep a wide selection of parts in sto...
Read full response »Ubsil
Post-Delivery FeedbackJun 22, 2026
Easy to find the part I needed placing the order was easy and they shipped out the same day as promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
was unable to use my card, which is fine, i had to use paypal to buy a part
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
From AppliancePartsPros.com
Thank you for your feedback. We apologize for the inconvenience you experienced when trying to use your card during checkout. We're glad you were able to complete your purchase using PayPal, but we understand that the process shou...
Read full response »Jeff
Site Experience FeedbackJun 22, 2026
Seams to be an easy ordering process, as long as the delivery date is correct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that the ordering process was easy and straightforward. We understand that receiving your order on time is an important part of the overall experience, and we work hard to provide accu...
Read full response »Jim
Site Experience FeedbackJun 22, 2026
Very good experience. Satisfied with all.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your review! We're delighted to hear that you had a very good experience and were satisfied with your purchase. Providing quality parts, reliable service, and a smooth ordering process is always our goal. Thank you f...
Read full response »Greg S
Site Experience FeedbackJun 22, 2026
Appliance Parts Pros is my go to site for any parts I need. I know they'll have it and the staff to help out, everytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your continued trust and support! We're honored to be your go-to source for appliance parts and are thrilled to hear that our inventory and customer service team consistently meet your expectations. Knowing that you ...
Read full response »Jamesnarv
Site Experience FeedbackJun 22, 2026
Very easy to order and prompt response
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that you found the ordering process easy and that our team was able to provide a prompt response. Making it simple for customers to find and receive the parts they need is always our ...
Read full response »Mike W
Site Experience FeedbackJun 22, 2026
Very easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that you found our website easy to navigate and use. We work hard to make finding the right appliance parts as simple and convenient as possible. Thank you for choosing us, and we appr...
Read full response »Fridge
Post-Delivery FeedbackJun 22, 2026
I ordered Thursday. It was delivered Friday. Excellent service. Would definitely recommend them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
tjs
Post-Delivery FeedbackJun 22, 2026
I was able to easily find the part I needed. I order it and paid for it. I received it a week later. If only all websites were that easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Harpman Blue
Site Experience FeedbackJun 22, 2026
Easy to find any part on site. Good schematics.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're pleased to hear that you found it easy to locate the part you needed on our website. It's also great to know that our schematics helped make the process even easier and more accurate. We truly appr...
Read full response »Online Shopper
Site Experience FeedbackJun 21, 2026
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that your experience was trouble-free and that everything went smoothly. Providing a simple and reliable experience is what we strive for every customer. We appreciate you choosing us...
Read full response »Chuck
Site Experience FeedbackJun 21, 2026
Easy to use and checkout had good options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that our website was easy to use and that the checkout process provided the options you needed. We strive to make every step of the ordering experience simple, convenient, and efficien...
Read full response »anonymous
Site Experience FeedbackJun 21, 2026
Survey took longer than finding my part and ordering...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear that finding your part and placing your order was quick and easy. We appreciate you taking the extra time to complete the survey and share your experience with us. Thank you for choo...
Read full response »Woody
Site Experience FeedbackJun 21, 2026
I was very please with the overall ease and helpfulness of the website. It was very easy to locate the parts I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind review! We're delighted to hear that you found our website easy to use and helpful throughout the process. Making it simple to locate the correct parts quickly is one of our top priorities, so it's great to...
Read full response »Medcop222
Site Experience FeedbackJun 21, 2026
Easy search
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that finding the part you needed was quick and easy. We work hard to make our search tools intuitive so customers can locate the right parts with confidence. Thank you for choosing us,...
Read full response »Online Shopper
Site Experience FeedbackJun 21, 2026
overall good experience shipping seems a little high for such a small part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback and for sharing your experience with us. We're glad to hear that overall you had a positive experience. We understand that shipping costs can seem high for smaller items; however, we offer flat-rate shi...
Read full response »Lydiebug
Site Experience FeedbackJun 21, 2026
Easy ordering and had the part I needed. Accepts major credit cards. Looks like fast shipping although I'll have to see when it arrives.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that ordering was easy and that you were able to quickly find the part you needed. It's also great to know that our checkout process provided convenient payment options. We appreciate ...
Read full response »Dryerton
Site Experience FeedbackJun 21, 2026
Great place to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're thrilled to hear that you consider us a great place to shop for appliance parts. Our goal is to provide a wide selection of quality parts, helpful resources, and a smooth shopping experience every ...
Read full response »Dan
Site Experience FeedbackJun 21, 2026
It was an easy experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that your experience was easy and straightforward from start to finish. Making it simple for customers to find and order the parts they need is always one of our top priorities. We ap...
Read full response »Woo
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that you found our website easy to navigate. We work hard to create a simple and user-friendly experience so customers can quickly find the parts they need. Thank you for choosing us f...
Read full response »mayutt
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear that you had a positive experience with us. Our team works hard to provide quality parts and dependable service for every customer. Thank you for choosing us, and we appreciate your su...
Read full response »Chris
Site Experience FeedbackJun 21, 2026
Easy to reorder filter with model number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that reordering your filter was quick and easy using your model number. We strive to make finding the correct replacement parts as simple and convenient as possible. Thank you for cho...
Read full response »ceranoel
Site Experience FeedbackJun 21, 2026
Used the AI chatbot to confirm my part and ask about out of stock items. It reassured me that I had the right part and could order the part it would just take longer to get here. Pretty slick. I'll see if it works!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're thrilled to hear that our AI chatbot was able to help confirm the correct part for your repair and provide information about the availability of out-of-stock items. It's great to know the experienc...
Read full response »Camper
Site Experience FeedbackJun 21, 2026
Everything was great except for the shipping charge. The shipping was more than the part
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
From AppliancePartsPros.com
Thank you for your feedback and for choosing us for your appliance parts needs. We're glad to hear that everything about your experience went well overall. We understand that shipping can seem expensive when ordering a smaller ite...
Read full response »