AppliancePartsPros.com Customer Reviews
AppliancePartsPros.com holds a 9.3/10 overall rating and 2,107 verified post-delivery reviews on Bizrate.
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 83% |
 Neutral | 7% | 10% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 12,248
Online Shopper
Site Experience FeedbackOct 14, 2026
It was easy to find what I needed and I paid for it with no trouble
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We’re glad you found what you needed easily and had a smooth checkout! Thank you for choosing AppliancePartsPros.com. We appreciate your business and hope your repair goes just as smoothly.
Baywin
Site Experience FeedbackOct 14, 2026
OEM parts at fair prices. Website easy to navigate and responsive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We’re glad you’re pleased with our OEM parts and pricing, and that our website was easy to navigate. We appreciate you making us part of your repair plans.
Great company!
Post-Delivery FeedbackOct 14, 2026
We needed a part for our late model stove. We ordered 2 times from another place and the part was wrong. Appliance parts pros had the exact part we needed. We purchased on line so easy and got an immediate response via email for the purchase. They kept us up to date on delivery and it came exactly when they said it would! I would definitely recommend to others!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad you found the exact part for your stove after the frustration of receiving incorrect parts elsewhere! It’s wonderful to hear ordering was easy and our delivery updates kept you informed along the way. Thank you for choo...
Read full response »Don't believe the quantity available
Site Experience FeedbackOct 14, 2026
Site said it had all the parts I was purchasing till I got to checkout then it was only one available.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
From AppliancePartsPros.com
We’re sorry the availability shown changed at checkout and understand how frustrating that was. Thank you for choosing AppliancePartsPros.com and bringing this to our attention. Please contact our customer service team so we can h...
Read full response »Online Shopper
Site Experience FeedbackOct 14, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We appreciate your business and the opportunity to help with your appliance parts needs.
Stupid
Site Experience FeedbackOct 14, 2026
I did not want to do this stupid survey I won’t buy shit from you again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From AppliancePartsPros.com
We’re sorry the survey caused frustration and took away from your shopping experience. Thank you for choosing AppliancePartsPros.com. We appreciate your feedback and hope to have the opportunity to provide a smoother experience in...
Read full response »RoseburgRepairAndRenovation.com
Site Experience FeedbackOct 14, 2026
Order from these guys a couple times a year always fast and easy. Great source for OEM quality parts. You can find cheap knockoffs other places but the quality is alot lower.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com and continuing to count on us for your repairs! We’re glad ordering is consistently fast and easy, and that you value the quality of our OEM parts. It’s a pleasure to be your trusted s...
Read full response »Online Shopper
Site Experience FeedbackOct 14, 2026
very easy to navigate and the pics of product are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad our website was easy to navigate and the product photos were helpful! Thank you for choosing AppliancePartsPros.com. We appreciate you sharing what made shopping with us a positive experience.
Alex
Site Experience FeedbackOct 14, 2026
Simple to get through and had an easy time finding my part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re happy you had an easy time navigating our site and finding your part! Thank you for choosing AppliancePartsPros.com. We hope your repair is just as straightforward.
Steve
Site Experience FeedbackOct 14, 2026
Great site to find appliance parts. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com and recommending us! We’re glad our site is a helpful resource for finding appliance parts. Your recommendation means a lot to our team.
Edaworld
Site Experience FeedbackOct 14, 2026
only good interaction with this webside
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
We’re glad you’ve consistently had good experiences with our website! Thank you for choosing AppliancePartsPros.com. We look forward to making your next visit just as easy.
Online Shopper
Site Experience FeedbackOct 14, 2026
Ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad placing your order was easy! Thank you for choosing AppliancePartsPros.com and giving us the opportunity to help with your repair.
Mike
Site Experience FeedbackOct 14, 2026
easy to find what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you found what you needed with ease! Thank you for choosing AppliancePartsPros.com. We’re happy to help you take the next step toward a successful repair.
Mona
Site Experience FeedbackOct 14, 2026
I won’t know until I receive my product before a complete satisfactory interaction.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We understand you’re waiting to receive your product before sharing a complete review. We hope it meets your expectations and welcome your feedback once it arrives.
Stacy
Site Experience FeedbackOct 14, 2026
the video showing how to install the part reassured me that I was ordering the right part and it would be within my skill set to install it. FANTASTIC feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad the installation video helped you feel confident in both your part selection and your ability to tackle the repair! Thank you for choosing AppliancePartsPros.com. Wishing you a smooth and successful installation!
Barry
Site Experience FeedbackOct 14, 2026
Very easy to find part. Good price. Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad finding your part and checking out were easy, and that you were pleased with the price! Thank you for choosing AppliancePartsPros.com. We appreciate the chance to help keep your appliance running.
Online Shopper
Site Experience FeedbackOct 14, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We’re happy you had a very good experience and appreciate you taking the time to let us know.
Mrfixit
Post-Delivery FeedbackOct 14, 2026
I was able to easily navigate the website to locate the replacement part I needed. It was a really good price and it was delivered in a timely manner. Would definitely use this company again to order parts in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad you easily found the right part at a price you were happy with and received it promptly! Thank you for choosing AppliancePartsPros.com. We look forward to helping you again whenever your next repair comes along.
Rik
Site Experience FeedbackOct 14, 2026
Easy to find what I was looking for, fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you easily found what you needed and your order arrived quickly! Thank you for choosing AppliancePartsPros.com. It’s a pleasure to help you get your repair underway.
Online Shopper
Post-Delivery FeedbackOct 14, 2026
Very easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad our website was easy to use! Thank you for choosing AppliancePartsPros.com—we appreciate you shopping with us.
Online Shopper
Post-Delivery FeedbackOct 14, 2026
Wrong part sent twice,
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 9
From AppliancePartsPros.com
We’re very sorry you received the wrong part twice and understand how frustrating this has been. Please contact our customer service team so we can review what happened and help get you the correct part. Thank you for choosing App...
Read full response »Online Shopper
Site Experience FeedbackOct 14, 2026
So far so good!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We’re glad your experience is off to a good start and hope you’re just as pleased once your repair is complete.
Jackie
Post-Delivery FeedbackOct 14, 2026
Ought a kit with dryer belt and rollers. Belt did not fit . Was finally informed the kit contains wrong size belt, even though model number matches, that the kits always contain wrong size belt, and be,t has to be purchased separate ly, meaning you pay for two to get one.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- On Time Delivery: 2
- Customer Support: 2
From AppliancePartsPros.com
We’re sorry the belt in the kit did not fit your dryer and for the frustration of needing to purchase it separately. This is a known issue, and our website includes a note advising customers to compare the belt part number include...
Read full response »Bg178
Post-Delivery FeedbackOct 14, 2026
Parts exactly as described. Fast delivery and competitive prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad your parts were exactly as described and arrived quickly at a competitive price! Thank you for choosing AppliancePartsPros.com. We appreciate being your source for the parts you need.
Online Shopper
Site Experience FeedbackOct 14, 2026
needed two parts for a dishwasher
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com for your dishwasher parts! We appreciate your business and hope your repair goes smoothly.
Online Shopper
Site Experience FeedbackOct 14, 2026
Good description of part and repair video was easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad the part description was helpful and the repair video was easy to follow! Thank you for choosing AppliancePartsPros.com. It’s great to hear our resources helped you feel prepared for your repair.
Mr. Soso
Site Experience FeedbackOct 13, 2026
It was easy to pick an amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad selecting the amount you needed was easy! Thank you for choosing AppliancePartsPros.com and sharing your feedback.
Josh
Site Experience FeedbackOct 13, 2026
Really easy, and fast process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re happy the process was quick and easy! Thank you for choosing AppliancePartsPros.com. We look forward to making your next order just as convenient.
Tom
Site Experience FeedbackOct 13, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you found the process easy! Thank you for choosing AppliancePartsPros.com—we appreciate the opportunity to help with your appliance parts needs.
Online Shopper
Site Experience FeedbackOct 13, 2026
Fixing a 32 year old dryer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com for your dryer repair! It’s great to hear you’re working to keep your 32-year-old dryer going. We wish you many more loads of dependable service.
BrianC
Site Experience FeedbackOct 13, 2026
Good selection of factory original parts at fair prices. Cheaper than a non-original part from Amazon. Part was easy to find on website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you found the factory original part you needed easily and at a fair price! Thank you for choosing AppliancePartsPros.com. We appreciate your feedback and are happy our selection offered a great value for your repair.
Online Shopper
Site Experience FeedbackOct 13, 2026
Used this site before. Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com again! We’re happy you’ve continued to receive great service. Your continued trust means a lot to our team.
jdm1358
Site Experience FeedbackOct 13, 2026
I could not tell the diff between start knob and cycle knobs and it appears those 2 knobs r the same and then the separate timer knob was very clear what it was..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re sorry it was difficult to distinguish between the start and cycle knobs, and we appreciate your feedback on the descriptions. If you still need help confirming the correct knobs, our team will be happy to assist using your a...
Read full response »Marcia
Site Experience FeedbackOct 13, 2026
Web site well designed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We’re glad you liked our website’s design. We appreciate you taking a moment to share your feedback.
Fixitlikemagic
Site Experience FeedbackOct 13, 2026
Very good experience. I made the mistake of assuming this dishwasher rack adjuster would come in pairs. So I had to reorder the second one when I discovered there was only one in the box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you had a very good experience overall, though we’re sorry for the confusion about the rack adjuster quantity and the need to place a second order. Thank you for choosing AppliancePartsPros.com. We appreciate your feedb...
Read full response »Hogan
Site Experience FeedbackOct 13, 2026
Simple and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you found our website simple and easy to use! Thank you for choosing AppliancePartsPros.com. We’re happy to help make finding your appliance parts convenient.
Geo3
Post-Delivery FeedbackOct 13, 2026
Provided model and serial number of my Jenn Air refrigerator that came with black rubber door gaskets, a white one was sent. Was not crazy about have to pay for return shipping for a mistake that was not mine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 8
From AppliancePartsPros.com
We’re sorry the seal you purchased previously arrived twisted and never fit properly, and we appreciate you giving us another opportunity. If you have any concerns about the fit or condition of this replacement, please contact us ...
Read full response »Kay
Post-Delivery FeedbackOct 13, 2026
I was considering buying a whole new fridge because of a couple broken pieces but then I thought, why don’t I look online to see if I can buy replacement parts? I think the first website that came up was AppliancePartsPROS. The website was super easy to use and it even showed me where I could find my refrigerator’s model and serial number. I’m only renting so I have no clue how old this fridge is or anything but after putting those numbers in it came up with my fridge! I was able to pick out the correct parts & now the inside of my fridge is like brand new! I even got new ice trays! I’m no handyman either but this website made it so easy to replace my broken drawers and shelves. I would recommend to anyone before they decide to haul out their fridge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad our model number guide helped you find the exact parts for your older refrigerator and explore a repair before replacing the whole unit! It’s great to hear checkout was easy, too. Thank you for choosing AppliancePartsPr...
Read full response »TanTan
Site Experience FeedbackOct 13, 2026
Everything was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad everything was easy! Thank you for choosing AppliancePartsPros.com. We appreciate the chance to help with your appliance parts needs.
Tim2817
Site Experience FeedbackOct 13, 2026
My experience was excellent. The chat help was excellent & I believe we came up with exactly the parts I need, hopefully, we'll see.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad our chat team provided excellent help finding the parts for your repair! Thank you for choosing AppliancePartsPros.com. We hope the repair goes smoothly, and we’re here if you need any further assistance.
Will
Post-Delivery FeedbackOct 13, 2026
All was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bob
Site Experience FeedbackOct 13, 2026
the web site is very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We’re glad you had a positive experience with our website. We look forward to helping you find parts whenever a repair comes up.
DrDave
Post-Delivery FeedbackOct 13, 2026
My freezer door wasn't closing properly. I installed a new seal and that solved the problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad the new seal solved the problem and your freezer door is closing properly again! Thank you for choosing AppliancePartsPros.com. It’s always a pleasure to hear about a successful repair.
Online Shopper
Site Experience FeedbackOct 13, 2026
The cost was higher than expected
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From AppliancePartsPros.com
We’re sorry the cost was higher than you expected, and we appreciate your feedback. Thank you for choosing AppliancePartsPros.com. We hope our parts and service provide lasting value for your repair.
GN SRFN
Site Experience FeedbackOct 13, 2026
Your checkout repeatedly would not accept any credit cards, which were all good. Frustrating!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re sorry checkout repeatedly declined your credit cards and understand how frustrating that was. Please contact our customer service team so we can help look into the issue and assist with your order. Thank you for choosing App...
Read full response »John
Site Experience FeedbackOct 13, 2026
I hate filling out surveys. It seems like a hard way to collect metadata from customers. I t should be optional.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We’re sorry the survey felt intrusive, and we understand your preference to make participation optional. Thank you for choosing AppliancePartsPros.com. We appreciate you sharing your concerns about the feedback process.
Online Shopper
Site Experience FeedbackOct 13, 2026
ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com! We appreciate your feedback and hope you’ll keep us in mind for future appliance repairs.
Al
Site Experience FeedbackOct 13, 2026
I Have ordered parts for different appliances from Appliance Parts Pros over the years. They usually have what I'm looking for and at a decent price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for choosing AppliancePartsPros.com over the years! We’re glad you’ve been able to find parts for your different appliances at reasonable prices. We appreciate your continued trust and the opportunity to help keep your a...
Read full response »JonasBoss
Site Experience FeedbackOct 12, 2026
i am satisfied the website verified that the parts fit my dishwasher before I order. But since I am not in a rush I can have a lower rate for shipping but I have no choice. Shipping is expense and so are some of the parts. I can get by with most from Amazon but the Amazon filter just does not fit well. So I tripled my cost to get the items here.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
From AppliancePartsPros.com
We’re glad the compatibility check helped you confirm the parts fit your dishwasher before ordering. We understand your concern about the overall cost and appreciate your feedback about wanting a lower-cost shipping option when yo...
Read full response »Angel
Site Experience FeedbackOct 12, 2026
The site was so easy to navigate, the parts were in stock & the parts are expected to arrive in a few days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad our website was easy to navigate and the parts you needed were in stock! Thank you for choosing AppliancePartsPros.com. We hope their arrival in the next few days gets your repair off to a great start.