American Musical Supply Reviews - 9,925 reviews - 9.7/10

American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.

2024
Winner

Circle of
Excellence

21 years

American Musical Supply Rating

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.8out of 10

Overall Rating	Past 3 Months	Past Month
Positive	93%	93%
Neutral	5%	5%
Negative	2%	2%

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Site Experience Feedback

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.7 out of 10

Design of Site

Satisfaction with the look and design of the site

9.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.6 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

Post-Delivery Feedback

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

10 out of 10

Order Tracking

Satisfaction with the ability to track the order

10 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

10 out of 10

Customer Support

Satisfaction with assisted or self-service help

10 out of 10

Product Availability

How easily were you able to find the product you were looking for

10 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for American Musical Supply

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