American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,777 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 4% | 5% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,930
JVR-SRX
Site Experience FeedbackJul 30, 2026
Me encanto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kmjones001
Site Experience FeedbackJul 30, 2026
Great and easy ordering experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lgzildjian
Site Experience FeedbackJul 30, 2026
New to AMS but first off, very easy to find things but at check out, it would be a good thing that if the user is a registered account holdere (which for a first timer, I wasn't so do not know if this holds any water) that any promo or discount codes would automatically be entered at check out so the buyer doesn't have to manually enter, where a mistake could and usually does happen - my two cents worth. Overall, a really great experience as even the "suggested" items were exactly what I wanted and so I added them to my order - thanks for helping me spend money....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BuzBeatz
Site Experience FeedbackJul 30, 2026
I love AMS but everytime i order they keep cancelling my order i don't know why but i keep trying every now and then.... i have money so that can't be the problem !!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sdot
Site Experience FeedbackJul 30, 2026
Good overrall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pancho
Site Experience FeedbackJul 30, 2026
This company is very good I have always found what I need with the experience of being able to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
baudilio
Site Experience FeedbackJul 30, 2026
solo soy una persona que quiere aprender música y quise adquirir mi instrumento en esta web
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackJul 30, 2026
Easy Check out Options and Fast next shipping was the only choice , Best music supplier in 2026!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaecogilly
Site Experience FeedbackJul 30, 2026
It was easy to use the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tizzy324
Site Experience FeedbackJul 30, 2026
Always have what I am looking for. the payment plans are wonderful. The only downfall is that they only take certain forms of payment to start a payment plan. You can use other ones to pay it off (cashapp, venmo) but not to start it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JRain
Site Experience FeedbackJul 30, 2026
I always have a great experience when I shop with AMS! The 0 interest payment plan is really convenient. I would like to see a little better written description on some instruments, but otherwise 10/10 experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJul 30, 2026
Very informative
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clint
Site Experience FeedbackJul 30, 2026
Love American music supply!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dSMOOTH
Site Experience FeedbackJul 30, 2026
Plenty of options to choose from and great prices, along with fast shipping. Can’t go wrong with AMS.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SpeckleJay
Site Experience FeedbackJul 30, 2026
I had a great experience shopping with AMs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Only issue was FedEx. AMS was incredibly helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Everything went fine when as soon as things got rolling(ie. changing passwords which took awhile..why??? Dont know.? But I have been working with AMS for a minute (over 10yrs) I do like what they offer and even more so they're ROCKB4 UPay DEAL!!! NOW THAT'S AWESOME 🤘🤘🤘🤘🤘
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackJul 30, 2026
The app is touchy and annoying to use.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Just as advertised, fastest shipping of all online music supply stores. Delivered to my house in exactly 47.5 hours from the time I clicked 'Order'.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
EP
Site Experience FeedbackJul 30, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael Motorcycle
Site Experience FeedbackJul 30, 2026
Smooth
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Pretinho sanfona
Post-Delivery FeedbackJul 30, 2026
Top top
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Speedy
Site Experience FeedbackJul 30, 2026
Very satisfy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJul 30, 2026
just wanted a harmonica so i could finally channel my inner neil young and i didn't have one in the key for the song i wanted to learn and i got a very nice one at a reasonable price with no hassle
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJul 30, 2026
I needed a part quickly and AMS had it in stock and got it out to me that day - even after ordering at 3:56pm. Great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dj slim
Site Experience FeedbackJul 30, 2026
Great experience had exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YOISHIROISHI
Site Experience FeedbackJul 30, 2026
Customer service was very friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
StrongWarrior
Site Experience FeedbackJul 30, 2026
Good stuff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jones
Site Experience FeedbackJul 30, 2026
Easy purchase definitely will do it again
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
Very smooth tbd haven't received anything but looking forward to tomorrow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Was pretty good able to find what I was looking for without having to pay full amount today
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Criss
Site Experience FeedbackJul 30, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alvin
Site Experience FeedbackJul 30, 2026
Overall i have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brite
Site Experience FeedbackJul 30, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mhmusico
Site Experience FeedbackJul 30, 2026
Good... thanks for coupon
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ms. Hunter
Site Experience FeedbackJul 30, 2026
Very easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Great variety of equipment and great payment options. I’ve bought from AMS on a few occasions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Phildo
Post-Delivery FeedbackJul 30, 2026
The experience was completely fluid and convenient, no surprises just great financing options and done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
This was my first purchase from American musical supply. My order went through and everything went smooth.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bren
Site Experience FeedbackJul 30, 2026
Loved this site
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DJ REDD
Site Experience FeedbackJul 30, 2026
Overall, my experience with the American Musical Supply website today was positive. The website was easy to navigate, and I was able to find the products I was looking for without much difficulty. The product descriptions, images, and financing options were clear and helpful, which made it easier to compare equipment and make informed decisions. The checkout process was straightforward, and the site loaded quickly throughout my visit. On the negative side, I would have appreciated additional customer reviews and more detailed comparison features for similar products. A few pages took slightly longer to load than others, and filtering search results could be more refined to help narrow choices more efficiently. Overall, the website provided a user-friendly shopping experience, and I would consider using American Musical Supply again for future musical equipment purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anthony
Site Experience FeedbackJul 30, 2026
Honestly, I have no issues to report. you guys are the best online storefront in existence for my music needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Djdonndada
Post-Delivery FeedbackJul 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
pty
Site Experience FeedbackJul 30, 2026
easy and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thumb
Post-Delivery FeedbackJul 30, 2026
I purchased XDJ AZ, flight case for the AZ, and now the SubGo as my most recent purchase. Wouldn’t want to order from any other place. Always so easy to identify the product, get info, and the delivery time is always 2 days out. Incredible. 10/10 will recommend to friends
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jugghead
Site Experience FeedbackJul 30, 2026
Good purchase
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Big J
Post-Delivery FeedbackJul 30, 2026
Very good service...quick delivery...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Isaak
Site Experience FeedbackJul 30, 2026
Experience was easy and smooth
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9