American Home Shield | Home Warranty Company Reviews - 11,188 Review - 8.8/10
American Home Shield | Home Warranty Company Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 8.6 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 78% |
Neutral | 15% | 16% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Recent Reviews for American Home Shield | Home Warranty Company
Showing 261 - 280 of 11,188
Online Shopper
Post-Delivery Feedback
Dec 25, 2024
I just purchased
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 25, 2024
Very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 25, 2024
nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lulu
Site Experience Feedback
Dec 25, 2024
Easy instructions and information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rabbit
Site Experience Feedback
Dec 25, 2024
This site is wonderful and it helped us so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steph Bri
Site Experience Feedback
Dec 25, 2024
Had AHS several years ago in another house, always a good experience. Later tried another, cheaper, company and was severely disappointed. Returning to AHS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tracy
Site Experience Feedback
Dec 25, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
kevin
Site Experience Feedback
Nov 21, 2024
I have had one bad experience with AHS in the past but we will give it another chance
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 16, 2024
Good online application, simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ThomVBVA
Site Experience Feedback
Nov 17, 2024
I liked being able to order via the website; however, I am a veteran and I noticed that on the website it said the Veteran Discount could be applied with other discounts. I was not given this option when I checked out and paid for my plan. If I am eligible to receive an additional discount for being a veteran, I would appreciate it if you could apply it. Thank you. Also, if my wife and I are satisfied with your plan, we may decide to purchase one for our second home in Virginia Beach.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
ThomVBVA
Post-Delivery Feedback
Dec 25, 2024
I recently purchased a townhome as I am 70 and downsizing and so far I am happy with what AHS has to offer. We will see how they do during this first year of coverage and if all goes well, I will likely renew and remain with them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Terry D
Site Experience Feedback
Dec 17, 2024
Excellent customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susie Q
Post-Delivery Feedback
Dec 24, 2024
RachellePerri
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Sam
Site Experience Feedback
Dec 24, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jack
Site Experience Feedback
Dec 24, 2024
Awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Buenas noticias AHS
Site Experience Feedback
Dec 24, 2024
Fácil de usar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Overall, happy customer
Site Experience Feedback
Dec 24, 2024
Pro-Easy to sign in and see my account. Pro-Electrical technician was very informative and did a great job without making a mess. Pro-HVAV technician was also very informative and thorough. Con-does not show current transactions on my payment history. Also more money was taken out of my checking account and the issue has not yet been corrected. Customer service is pleasant. However, not resuts yet.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tkc
Site Experience Feedback
Nov 11, 2024
On line purchase process took a while. Gave me and error notice, but not what was in error.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
none
Site Experience Feedback
Dec 24, 2024
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamie
Site Experience Feedback
Dec 23, 2024
Website works well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 23, 2024
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »