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American Home Shield | Home Warranty Company Reviews - 11,188 Review - 8.8/10

Jan 5, 2025
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%78%

Neutral

15%16%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

9.2 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 261 - 280 of 11,188

Online Shopper

Post-Delivery Feedback

Dec 25, 2024

I just purchased

Online Shopper

Site Experience Feedback

Dec 25, 2024

Very fast

Online Shopper

Site Experience Feedback

Dec 25, 2024

nice

lulu

Site Experience Feedback

Dec 25, 2024

Easy instructions and information.

Rabbit

Site Experience Feedback

Dec 25, 2024

This site is wonderful and it helped us so much

Steph Bri

Site Experience Feedback

Dec 25, 2024

Had AHS several years ago in another house, always a good experience. Later tried another, cheaper, company and was severely disappointed. Returning to AHS.

Tracy

Site Experience Feedback

Dec 25, 2024

Good

kevin

Site Experience Feedback

Nov 21, 2024

I have had one bad experience with AHS in the past but we will give it another chance

Online Shopper

Site Experience Feedback

Dec 16, 2024

Good online application, simple and easy

ThomVBVA

Site Experience Feedback

Nov 17, 2024

I liked being able to order via the website; however, I am a veteran and I noticed that on the website it said the Veteran Discount could be applied with other discounts. I was not given this option when I checked out and paid for my plan. If I am eligible to receive an additional discount for being a veteran, I would appreciate it if you could apply it. Thank you. Also, if my wife and I are satisfied with your plan, we may decide to purchase one for our second home in Virginia Beach.


Post-Delivery Feedback

Dec 25, 2024

I recently purchased a townhome as I am 70 and downsizing and so far I am happy with what AHS has to offer. We will see how they do during this first year of coverage and if all goes well, I will likely renew and remain with them.

Terry D

Site Experience Feedback

Dec 17, 2024

Excellent customer service!

Susie Q

Post-Delivery Feedback

Dec 24, 2024

RachellePerri

Sam

Site Experience Feedback

Dec 24, 2024

Great

Jack

Site Experience Feedback

Dec 24, 2024

Awesome

Buenas noticias AHS

Site Experience Feedback

Dec 24, 2024

Fácil de usar

Overall, happy customer

Site Experience Feedback

Dec 24, 2024

Pro-Easy to sign in and see my account. Pro-Electrical technician was very informative and did a great job without making a mess. Pro-HVAV technician was also very informative and thorough. Con-does not show current transactions on my payment history. Also more money was taken out of my checking account and the issue has not yet been corrected. Customer service is pleasant. However, not resuts yet.

tkc

Site Experience Feedback

Nov 11, 2024

On line purchase process took a while. Gave me and error notice, but not what was in error.

none

Site Experience Feedback

Dec 24, 2024

easy to navigate

Jamie

Site Experience Feedback

Dec 23, 2024

Website works well

Online Shopper

Site Experience Feedback

Dec 23, 2024

Great