Adiamor Reviews - 460 Reviews - 9.7/10

Dec 3, 2024
Adiamor offers competitive pricing, and quality, hand-crafted jewelry using only the finest diamonds, colored gemstones, and raw materials. Their award-winning services continue to win the loyalty of customers worldwide.
Circle of Excellence - Adiamor

2022
Winner

Circle of
Excellence

3 years

Adiamor Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.9 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

13%13%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Adiamor

Showing 101 - 120 of 460

Nik

Site Experience Feedback

Sep 27, 2024

I had a great experience with Adiamor today. My girlfriend is getting the ring of her dreams!

Shivam

Site Experience Feedback

Sep 27, 2024

Adiamor always has a great response time and makes it easy to get your rings or jewelry serviced.

bob

Site Experience Feedback

Sep 26, 2024

Great experience

Andrew

Site Experience Feedback

Sep 26, 2024

Phone service was excellent

Biggs

Site Experience Feedback

Sep 26, 2024

Very easy to use. Easy to locate information. Great job!

Positive Shopping Experience

Site Experience Feedback

Sep 09, 2024

Very pleasant and efficient experience. I found what I needed at an affordable price.


Post-Delivery Feedback

Sep 26, 2024

Great quality wedding bands at an affordable price. They are perfect for my daughter and soon to be son-in-law.

Shin

Site Experience Feedback

Sep 08, 2024

I mean, the customer support was great. They were polite, quick to answer, and gave me all the information I needed. The website is really good—no complaints there. As for the ring, we’ll see when it arrives


Post-Delivery Feedback

Sep 26, 2024

Literally the best experience in an online shop. I had issues while making a payment, but customer service was so good that I didn't need any further assistance. It's always sketchy and anxiety-provoking to buy things online because you never know what product you're going to receive, so I was pleasantly surprised that everything went perfectly. Thank you Adiamor!

lunachan

Site Experience Feedback

Sep 04, 2024

Certainly! Here’s a polished version of your review: I had an exceptional experience with Adiamor. Their service truly stands out, as I was assisted through chat, phone calls, and even Instagram messages. They guided me expertly through the diamond selection process and were incredibly helpful with price matching. I’m genuinely grateful for their dedication to making my purchase seamless. I’m so excited to receive my ring and see the final product!


Post-Delivery Feedback

Sep 25, 2024

Amazing customer service, on-time delivery, and flawless ring! I ordered an engagement ring this time and asked for some modifications to the design. The ring was shipped on the exact same day as the estimated shipping date, and arrived with no issue. This was our first international and online jewelry purchase and I really can’t be happier. I’ll be purchasing a wedding ring from Adiamor too!

Ev

Post-Delivery Feedback

Sep 25, 2024

I was searching for a diamond for a proposal. I had looked at several diamonds, but not able to find the right one given price points. Adiamor has very reasonable prices compared to other retail sites. Customer service was great, the 3D video gave me confidence in what I was buying, and it was delivered on time.

Customer For Life

Post-Delivery Feedback

Sep 24, 2024

When seeing the ring for the first time in person, it was even more brilliant than the pictures and video depicted. Jaw dropping wasn’t just an expression when my now fiancé saw the ring. She was stunned, speechless and in awe. From the initial website experience through the communications with staff, and finally the quality and craftsmanship of the finished product, we are customers for life. Thank you to everyone at Adiamor that made this experience so wonderful.

Jon

Site Experience Feedback

Sep 06, 2024

I talked with a representative over the phone and email and he guided me in the right direction. He recommended the stone and ring setting I ended up purchasing and could not be happier with the customer service from Adiamor! I am excited to receive my ring!


Post-Delivery Feedback

Sep 23, 2024

I talked over phone and email with a representative that recommended a better diamond than I thought I was going to get as well as providing options that made the process easy.

Online Shopper

Site Experience Feedback

Sep 21, 2024

Sam and Elyssa have been great.

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

Excellent diamond purchase. Excellent customer service!!!

Clay

Post-Delivery Feedback

Sep 17, 2024

The diamond was extremely beautiful. I can’t begin to describe the sparkle. My wife loves the upgrade.

papa bear

Site Experience Feedback

Aug 29, 2024

it was easy


Post-Delivery Feedback

Sep 16, 2024

the person i talked to was not sure if it would snag nursing gloves or give skin ter . so I went with my judgement. It's all good.

n/a

Site Experience Feedback

Sep 14, 2024

n/a

Coleslaw

Site Experience Feedback

Sep 13, 2024

Honestly there’s not much to say other than it was very well easily navigated. Price match was a plus. Super easy site to use and loved the payment option.

Dwb

Site Experience Feedback

Sep 13, 2024

Good

Oli

Site Experience Feedback

Sep 12, 2024

The Adiamor consulting team was very helpful in the process of customizing the ring we wanted. They went above and beyond with their suggestions and even helped us pick out a diamond that was noticeably higher quality, but only $30 more, than the one we had chosen- an additional, time-requiring step that they did not have to do and only brought them an extra $30 but allowed for our ring to be much more beautiful. This speaks to their passion for the craft- they really do take interest in making their customers happy! Their competitive prices combined with the care they put into their work will have me returning in the future.

bobalikepink

Site Experience Feedback

Sep 12, 2024

Some of the customer service people was less helpful then others, just depends on who you run in to when you call. The quality of product is great, fair price and very nice looking.