Adiamor Reviews - 460 Reviews - 9.7/10
2022
Winner
Circle of
Excellence
3 years
Adiamor Rating
Overall Satisfaction | 9.7 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.9 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.9 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.9out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Adiamor
Showing 101 - 120 of 460
Nik
Site Experience Feedback
Sep 27, 2024
I had a great experience with Adiamor today. My girlfriend is getting the ring of her dreams!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Shivam
Site Experience Feedback
Sep 27, 2024
Adiamor always has a great response time and makes it easy to get your rings or jewelry serviced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bob
Site Experience Feedback
Sep 26, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
Sep 26, 2024
Phone service was excellent
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Biggs
Site Experience Feedback
Sep 26, 2024
Very easy to use. Easy to locate information. Great job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Positive Shopping Experience
Site Experience Feedback
Sep 09, 2024
Very pleasant and efficient experience. I found what I needed at an affordable price.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Positive Shopping Experience
Post-Delivery Feedback
Sep 26, 2024
Great quality wedding bands at an affordable price. They are perfect for my daughter and soon to be son-in-law.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Shin
Site Experience Feedback
Sep 08, 2024
I mean, the customer support was great. They were polite, quick to answer, and gave me all the information I needed. The website is really good—no complaints there. As for the ring, we’ll see when it arrives
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shin
Post-Delivery Feedback
Sep 26, 2024
Literally the best experience in an online shop. I had issues while making a payment, but customer service was so good that I didn't need any further assistance. It's always sketchy and anxiety-provoking to buy things online because you never know what product you're going to receive, so I was pleasantly surprised that everything went perfectly. Thank you Adiamor!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
lunachan
Site Experience Feedback
Sep 04, 2024
Certainly! Here’s a polished version of your review: I had an exceptional experience with Adiamor. Their service truly stands out, as I was assisted through chat, phone calls, and even Instagram messages. They guided me expertly through the diamond selection process and were incredibly helpful with price matching. I’m genuinely grateful for their dedication to making my purchase seamless. I’m so excited to receive my ring and see the final product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lunachan
Post-Delivery Feedback
Sep 25, 2024
Amazing customer service, on-time delivery, and flawless ring! I ordered an engagement ring this time and asked for some modifications to the design. The ring was shipped on the exact same day as the estimated shipping date, and arrived with no issue. This was our first international and online jewelry purchase and I really can’t be happier. I’ll be purchasing a wedding ring from Adiamor too!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ev
Post-Delivery Feedback
Sep 25, 2024
I was searching for a diamond for a proposal. I had looked at several diamonds, but not able to find the right one given price points. Adiamor has very reasonable prices compared to other retail sites. Customer service was great, the 3D video gave me confidence in what I was buying, and it was delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Customer For Life
Post-Delivery Feedback
Sep 24, 2024
When seeing the ring for the first time in person, it was even more brilliant than the pictures and video depicted. Jaw dropping wasn’t just an expression when my now fiancé saw the ring. She was stunned, speechless and in awe. From the initial website experience through the communications with staff, and finally the quality and craftsmanship of the finished product, we are customers for life. Thank you to everyone at Adiamor that made this experience so wonderful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Sep 06, 2024
I talked with a representative over the phone and email and he guided me in the right direction. He recommended the stone and ring setting I ended up purchasing and could not be happier with the customer service from Adiamor! I am excited to receive my ring!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Post-Delivery Feedback
Sep 23, 2024
I talked over phone and email with a representative that recommended a better diamond than I thought I was going to get as well as providing options that made the process easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
Sam and Elyssa have been great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
Excellent diamond purchase. Excellent customer service!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Clay
Post-Delivery Feedback
Sep 17, 2024
The diamond was extremely beautiful. I can’t begin to describe the sparkle. My wife loves the upgrade.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
papa bear
Site Experience Feedback
Aug 29, 2024
it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
papa bear
Post-Delivery Feedback
Sep 16, 2024
the person i talked to was not sure if it would snag nursing gloves or give skin ter . so I went with my judgement. It's all good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
n/a
Site Experience Feedback
Sep 14, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coleslaw
Site Experience Feedback
Sep 13, 2024
Honestly there’s not much to say other than it was very well easily navigated. Price match was a plus. Super easy site to use and loved the payment option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dwb
Site Experience Feedback
Sep 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oli
Site Experience Feedback
Sep 12, 2024
The Adiamor consulting team was very helpful in the process of customizing the ring we wanted. They went above and beyond with their suggestions and even helped us pick out a diamond that was noticeably higher quality, but only $30 more, than the one we had chosen- an additional, time-requiring step that they did not have to do and only brought them an extra $30 but allowed for our ring to be much more beautiful. This speaks to their passion for the craft- they really do take interest in making their customers happy! Their competitive prices combined with the care they put into their work will have me returning in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bobalikepink
Site Experience Feedback
Sep 12, 2024
Some of the customer service people was less helpful then others, just depends on who you run in to when you call. The quality of product is great, fair price and very nice looking.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »